Jobs at Carvana

Leads full-cycle recruiting for 1–3 reconditioning sites, including leadership and high-volume hourly hiring. Advises operations leaders on staffing strategy, builds proactive talent pipelines, manages recruiting metrics, and ensures strong candidate experiences. Leads, coaches, and develops 1–2 recruiters while partnering with HR, Talent Development, and operations teams to improve hiring and onboarding processes.

Leads full-cycle recruiting for multiple reconditioning sites, hiring leadership and high-volume hourly roles. Advises operations leaders on staffing strategy, builds proactive talent pipelines, manages recruiting metrics, and ensures strong candidate experiences. Coaches and develops recruiters, oversees pre-hire processes including background checks and DOT/MVR reviews, partners with HR and operations teams, and improves scalable recruiting practices.

Oversee transportation and logistics operations at a field location, coordinating route schedules, warehouse and inventory workflows, safety compliance, staffing, and shift assignments. Lead, coach, and develop employees, including CDL drivers, while ensuring operational goals, communication, and workplace standards are achieved. The role requires DOT compliance knowledge, logistics experience, loader certification, physical work in varied outdoor conditions, and schedule flexibility.

Reviews vehicle condition data and arbitration policies to determine claim eligibility, submit and manage claims, negotiate resolutions with auctions and sellers, maintain case documentation, collaborate across teams, and track performance metrics to improve arbitration processes.

Own forecasting for Carvana’s new car business, including sales, inventory, and GPU models. Lead recurring forecast cycles, analyze pricing and incentive impacts, collect market data, and deliver monthly performance reviews and variance reporting. Partner with Accounting, Financial Reporting, and business leaders to translate financial insights into recommendations. The role requires advanced Excel and SQL, strong financial modeling, communication, presentation, organizational, and stakeholder-management skills.

Manage commercial and dealer customer accounts, including communication, invoicing, accounts receivable, payment processing, inventory reporting, sale preparation, reconciliation, and data entry. Provide sales and customer support, coordinate with internal teams and vendors, maintain accurate transaction records, and ensure compliance with company policies and laws. The role requires administrative or accounting experience, financial literacy, Microsoft Office proficiency, accurate multitasking, and the ability to drive various vehicles.

Oversee transportation and logistics operations across an assigned site, coordinating route schedules, inventory movement, warehouse workflows, staffing, safety compliance, and daily execution. Lead and develop employees, including CDL drivers, through coaching, performance management, training, and succession planning. Ensure DOT compliance, effective communication, operational goal alignment, and readiness to work flexible shifts, weekends, holidays, and varying outdoor conditions.

Build and maintain relationships with automotive dealers and institutional accounts to grow auction sales. The representative conducts outbound calls, develops buy and sell business, supports sale-day activities, educates customers on digital platforms and services, logs activity in CRM systems, resolves complaints, coordinates with internal departments, and works toward sales goals. The role also provides customer service, supports inventory marketing, and performs administrative and reporting duties.

Provides administrative and customer-facing support for vehicle auction operations. Responsibilities include greeting visitors, assisting with dealer registration, processing documents and payments, maintaining records and shipping accounts, entering database information, reconciling purchasing-card transactions, supporting SOX audits, handling collections calls, filing titles, and managing office supplies. The role requires strong organization, communication, customer service, data-entry, multitasking, and computer skills.

Supports Carvana’s Compliance Management System by analyzing laws, regulations, licensing requirements, business processes, and compliance risks. Responsibilities include maintaining training and policies, conducting assessments and audits, investigating issues, documenting decisions, implementing controls, supporting remediation, improving processes, and communicating guidance to legal and business stakeholders.

Supports the Indirect Tax team by evaluating transactions for sales and use tax refund eligibility, gathering documentation, maintaining audit-ready files, preparing claims and correspondence, and coordinating with Registration and Accounting. The role independently manages refund tasks, resolves information gaps, tracks statuses, and supports tax compliance process improvements. It is fully on-site at Carvana’s corporate headquarters in Tempe, Arizona.

Paid, full-time 9-week internship focused on customer support and market operations. Interns will engage customers by phone and chat, learn Carvana’s end-to-end vehicle-buying journey, complete a capstone project, and participate in leadership development sessions. Successful interns may receive opportunities to join Customer Care or Market Operations after graduation, with potential internal mobility after six months.

Participate in a paid, nine-week customer experience internship focused on phone and chat support, customer problem-solving, and understanding Carvana’s end-to-end vehicle buying operations. Interns receive accelerated training, exposure to Customer Experience and Market Operations, mentorship, executive networking, and a hands-on capstone project. Successful participants may pursue post-graduation Advocate roles in Customer Care or Market Operations, with opportunities for internal growth.

A paid, nine-week Customer Experience Internship focused on customer support, phone and chat interactions, and exposure to Carvana’s Market Operations. Interns complete training, assist real customers, tour operational facilities, participate in executive learning sessions, and collaborate on a capstone project. The program is designed as a pathway to post-graduation Advocate roles in Customer Care or Market Operations, with opportunities for internal growth.

Coordinates workers’ compensation claims from injury intake through resolution, ensuring timely reporting to third-party administrators. Supports adjusters, injured employees, managers, HR, and business units; coordinates return-to-work accommodations, tracks active claims, documents activities in the RMIS, manages leave status, and helps resolve issues while protecting confidential personnel information.

Oversee transportation and logistics operations across an assigned site, including route scheduling, warehouse and inventory movement, workplace safety, staffing, and team performance. Lead and develop employees, coordinate with internal teams, address operational issues, and ensure effective execution of site goals. The role requires flexibility for nights, weekends, holidays, overtime, outdoor work, and physically demanding conditions.

Oversee transportation and logistics operations across multiple teams, including route scheduling, warehouse and inventory workflows, safety compliance, staffing, communication, coaching, and performance management. The role manages direct reports and CDL drivers, supports site goals, coordinates inventory movement, and ensures operational standards are met. It requires flexibility for evening and weekend work, outdoor conditions, physical activity, and overtime.

Manage commercial customer accounts for an automotive auction, including customer communication, invoicing, accounts receivable, payment processing, inventory monitoring, reporting, sale preparation, transaction reconciliation, data entry, and sales support. The role requires accurate financial and vehicle record maintenance, coordination with internal teams and vendors, compliance with policies and laws, and professional resolution of customer inquiries.

Leads dealership service and parts operations, facilities management, OEM relationships, compliance, customer satisfaction, profitability, and continuous improvement. Oversees up to 50 associates and managers, monitors operational KPIs, manages vendors and maintenance projects, ensures warranty and safety compliance, develops staff, and drives Lean and Kaizen initiatives.

Processes vehicle registrations, reviews and reconciles customer documents, updates records, enters data across multiple databases, maintains detailed tracking notes, and coordinates paperwork with DMV and government licensing departments. The role requires accurate administrative work, strong communication, problem-solving, multitasking, technology skills, and consistent in-office attendance. It is full-time, hourly, and may require overtime or fluctuating hours based on business needs.