Jobs at Carma

Deliver end-to-end, high-volume recruitment for corporate and automotive operations roles. Responsibilities include sourcing, screening, interviewing, assessment centres, offers, talent pooling, hiring-manager partnership, candidate engagement, ATS management, recruitment reporting, and process improvement. The role also involves leveraging automation, AI, and new sourcing channels to improve recruitment effectiveness and candidate experience.

Lead full-cycle talent acquisition for Carma’s operational workforce, including high-volume frontline, automotive, skilled trades, production, logistics, and technical hiring. Develop sourcing and workforce plans, recruit difficult-to-fill roles, coach the TA team, build talent pipelines, use recruitment data and technology to improve outcomes, and partner with senior stakeholders on employer branding, candidate experience, and process improvement.

Convert warm inbound leads into vehicle sales through phone, email, and live chat. Responsibilities include discovering customer needs, building trust, managing a sales pipeline, following up, handling objections, negotiating, closing deals, and meeting performance targets. The role suits ambitious early-career sales professionals who are coachable, comfortable learning technology and processes, and available for a rotating roster including weekends.

Leads the design and continuous improvement of vehicle reconditioning systems, production processes, facility layouts, workflows, and operating models. Applies Lean Manufacturing and Industrial Engineering principles to improve safety, quality, productivity, capacity, and scalability. Develops standard work, labor and capacity models, quality controls, training frameworks, and technical documentation while partnering with operational, engineering, technology, and frontline teams.

Acquire new dealerships for Carma’s wholesale network, maintain dealer relationships, promote auctions and inventory, coordinate auction inspections, resolve issues, and support post-sale activities including payments, collections, logistics, and returns. Track dealer activity and sales targets, maintain accurate records, collaborate with Wholesale Vehicle Operations, and identify process improvements.

As a WHS Manager, you'll oversee health and safety systems, manage incident reporting, conduct inspections, train staff, and foster a safety culture.

The Logistics Manager will establish logistics processes, manage vehicle flow, align departmental needs, optimize fleet efficiency, and lead external partnerships, driving operational success at Carma.

Lead Customer Service, Delivery and Escalations teams on a 12-month contract to define strategy, drive operational improvements, and scale a high-performing customer operations function. Own customer experience strategy, cross-functional process alignment, coaching and development, and operational reporting (NPS, feedback, service performance) to improve customer satisfaction and efficiency.

Lead end-to-end UX for web and mobile, create high-fidelity UI and prototypes, run user research and usability testing, map customer journeys, build and scale design systems, collaborate with Product and Engineering, and experiment with AI tools to improve design workflows.

Lead and scale Carma's sales function by developing strategy, optimising the end-to-end sales journey, using data-driven insights, building team capability, partnering with Marketing, Product and Technology, and driving conversion, deliveries and commercial outcomes while ensuring excellent customer experience.