Jobs at Capital on Tap

Audit end-to-end financial crime investigations and customer operations for AML, KYC/EDD, sanctions screening and SAR handling. Monitor SLAs, identify risks and trends, produce monthly MI reports, and deliver evidence-based feedback to improve processes and ensure FCA and POCA regulatory compliance.

The QA Analyst will audit financial crime cases, ensure compliance with regulations, monitor SLAs, report on findings, and provide feedback to enhance customer service.

Manage a portfolio of customer accounts, execute the sales cycle from prospecting to account management, making 30-50 calls daily, and achieving KPIs to contribute to revenue growth.

Provide technical support for users, troubleshoot hardware/software issues, assist with installations, manage user accounts, and adhere to ticket SLAs.

As an AI Operations Specialist, you'll integrate AI tools into business processes, focusing on automation, training, and adoption. You'll work closely with Operations to identify and implement impactful solutions and document best practices.

The Senior Software Engineer role involves building scalable solutions using .Net, crafting responsive UIs with React, and owning the SDLC while collaborating with teams and ensuring software quality through testing.

The role involves building AI features alongside product teams, enhancing AI competency through workshops, and maintaining AI architecture post-launch.

This role involves managing the disputes process for cardholders, conducting investigations, evaluating claims, and maintaining compliance with Visa regulations.

As a Backend Software Engineer, you will develop scalable solutions, manage the SDLC, conduct testing, troubleshoot bugs, and collaborate with team members to align technology with business goals.

Support the onboarding journey by completing KYC and KYB checks, reviewing risk alerts, and communicating with stakeholders while contributing ideas for process efficiency.

The Lead Automation Engineer will own the testing strategy, design automated tests, promote quality in Agile teams, and lead automation efforts.

Manage and grow relationships with existing SME clients to drive increased card spend. Proactively engage customers (25–30 calls/day), hit spend targets, demonstrate product value, and ensure client satisfaction while working hybrid from the Brighton office.

Provide on-site IT support in Brighton resolving hardware, software and network issues via Jira, Slack and in person. Build and deploy devices with Intune/Autopilot, manage Entra ID/Google Workspace/M365 accounts, onboard new hires, support internal ops applications, maintain asset register and documentation, and participate in an on-call rota.

Lead and build the Payment Operations function, manage multi-currency payment rails and card operations, reconcile and resolve payment exceptions, oversee Direct Debit indemnity claims, maintain partner relationships, define KPIs, enforce control frameworks, and act as frontline escalation for outages and incidents.

Lead the customer experience and rewards product roadmap across app and web, own end-to-end flows, define and analyse KPIs, work with engineering/design/data to ship frequent improvements, use AI tools for wireframes, remove customer friction, and collaborate with operations, compliance and commercial stakeholders to drive retention and satisfaction.

As a Customer Due Diligence Analyst, you'll conduct ongoing due diligence, assess risks, handle transaction monitoring, and ensure compliance with regulatory standards for SME customers.

The Lead Software Engineer will drive technical excellence, mentor engineers, shape architecture, and lead high-impact projects while remaining hands-on in development.

Perform KYC and KYB checks, screen for PEPs, sanctions, and adverse media, escalate complex hits for EDD, communicate with customers and stakeholders to gather information, and suggest process improvements to streamline onboarding and compliance checks.

Analyze transaction and customer data for financial crime detection using SQL. Design detection rules and collaborate with risk and compliance teams.

Support month-end accounting across UK and US entities including journals, accruals, reconciliations, payroll support, balance sheet and bank reconciliations, debt sale coordination, statutory reporting, audit liaison, and process improvements.