Jobs at Capital on Tap

Partner with Central Functions to deliver excellent employee experience: provide first-line HR support, coach managers on employee relations, use people data to recommend solutions, and support performance management, learning, wellbeing, inclusion, and people programs.

As a Backend Software Engineer, you will develop scalable solutions, manage the SDLC, conduct testing, troubleshoot bugs, and collaborate with team members to align technology with business goals.

Manage a portfolio of complex arrears cases across UK and US, conducting in-depth case reviews, inbound/outbound customer engagement, and deciding tailored repayment solutions. Handle insolvency, legal, and vulnerable-customer escalations, act as a team role model, support projects (UAT/representation), and gather affordability information to achieve fair outcomes.

Manage a portfolio of complex arrears cases across UK and US, conducting in-depth case reviews, inbound/outbound customer engagement, insolvency and legal escalations, and affordability assessments. Provide case ownership, support vulnerable customers, represent Collections in projects, and mentor the wider team to deliver fair repayment outcomes.

Lead design, maintenance, and optimisation of the global data platform using dbt, Snowflake, Fivetran and BI tools. Build tested dbt models and data marts, implement CI/CD and automation, leverage frontier AI tooling, assemble complex datasets, mentor engineers, define data modelling standards, and align data architecture with business strategy.

The Lead Software Engineer will drive technical excellence, mentor engineers, shape architecture, and lead high-impact projects while remaining hands-on in development.

The Lead Automation Engineer will own the testing strategy, design automated tests, promote quality in Agile teams, and lead automation efforts.

Lead and build the Payment Operations function, manage multi-currency payment rails and card operations, reconcile and resolve payment exceptions, oversee Direct Debit indemnity claims, maintain partner relationships, define KPIs, enforce control frameworks, and act as frontline escalation for outages and incidents.

Build, maintain, and optimise the global data stack (Fivetran, Snowflake, dbt, Looker). Create tested dbt models and data marts, author custom Python pipelines on Azure, assemble complex datasets, implement CI/CD automation, and partner with cross-functional stakeholders to deliver high-quality, documented data.

The Business Development Manager will manage a portfolio of accounts, drive sales, prospect leads, and build customer relationships. Responsibilities include selling, account management, and adhering to FCA regulations.

Lead and evolve Capital on Tap's contact centre for UK and US business customers. Use data and technology to reduce friction, drive automation and contact deflection, improve first-contact resolution, and deliver operational improvements. Build and develop high-performing teams, oversee service standards, handle escalations, and collaborate cross-functionally to influence product and process changes.

First product manager embedded in Platform Engineering to build roadmap, introduce product practices, establish reliability metrics and SLOs, create feedback loops, drive self-service and measure platform ROI to improve developer experience and engineering velocity.

The Junior Business Development Manager will engage in sales training, build lead pipelines, make cold calls, and manage customer accounts to achieve sales targets.

The Workplace Experience Coordinator manages daily office operations, supports onboarding for new starters, oversees vendor relationships, and assists with company events and financial admin.

Design, build, monitor, and automate cloud infrastructure to ensure reliable, scalable payments and card systems. Implement SLIs/SLOs, maintain IaC, optimize pipelines, support CI/CD, lead incident response, and collaborate with product and platform teams to reduce toil and improve visibility.

The QA Analyst will audit financial crime cases, ensure compliance with regulations, monitor SLAs, report on findings, and provide feedback to enhance customer service.

Audit end-to-end financial crime investigations and customer operations for AML, KYC/EDD, sanctions screening and SAR handling. Monitor SLAs, identify risks and trends, produce monthly MI reports, and deliver evidence-based feedback to improve processes and ensure FCA and POCA regulatory compliance.

This role involves managing the disputes process for cardholders, conducting investigations, evaluating claims, and maintaining compliance with Visa regulations.

Lead the development and maintenance of decisioning platforms, collaborate with teams to optimize underwriting processes, and ensure data integrity in decision-making for financial services.

The role involves building AI features alongside product teams, enhancing AI competency through workshops, and maintaining AI architecture post-launch.