Jobs at Business Technology Integrators

Develop and optimize enterprise chatbots, virtual assistants, and AI agents across their full lifecycle. Maintain Azure Bot Framework solutions while supporting migration to Microsoft Foundry and Agents 365. Build MuleSoft integrations with PeopleSoft and Salesforce, create omnichannel conversational experiences, implement live-agent escalation and case routing, and combine classical NLU with Azure OpenAI. Analyze conversation metrics to improve intent accuracy, containment, and reliability while collaborating with product, UX, and business stakeholders.

Leads cybersecurity, privacy, risk management, platform security, and compliance activities for federal systems supporting the EEOC. Oversees NIST, FedRAMP, and FISMA compliance; security controls; authorization activities; risk assessments; security documentation; cloud and platform security; incident response; vulnerability remediation; and privacy protection. Advises federal stakeholders, executives, engineers, and program leadership while coordinating security throughout the system development lifecycle.

Leads quality assurance and comprehensive testing for enterprise applications, integrations, and technology solutions supporting the EEOC. Develops and maintains the Quality Assurance Plan, test strategies, cases, scripts, traceability documentation, and quality metrics. Oversees functional, integration, regression, user acceptance, performance, load, stress, and end-to-end testing; manages defects, triage, reporting, risk mitigation, and deployment readiness. Coordinates testing across technical teams, stakeholders, contractors, and government representatives while ensuring requirements, quality standards, and documentation are satisfied.

Manage federal FDA contracts and multiple task orders across locations, directing a workforce of 60 or more employees. Coordinate personnel, resources, schedules, deliverables, and stakeholder communications while ensuring contract compliance with FAR and agency requirements. Oversee contract analysis, document processing, database and records management, reporting, and timely responses to FDA CORs, TOPMs, and other stakeholders. Identify and resolve staffing, performance, resource, compliance, and delivery issues.

The Senior Business Analyst will analyze EEOC business processes, gather and manage requirements, document workflows, assess applications and capabilities, and recommend modernization and process-improvement opportunities. The role serves as a liaison between business stakeholders and technical teams, facilitates workshops, develops process models and requirements documentation, evaluates system overlaps and integration needs, and presents recommendations to leadership. Full-time onsite work in Washington, DC is required.

Supports federal system security authorization, continuous monitoring, vulnerability remediation, incident response, and compliance with NIST, FISMA, FedRAMP, and IRS requirements. Maintains SSPs, SARs, and POA&Ms; integrates security scanning into DevSecOps pipelines; coordinates penetration testing; protects sensitive data; configures AWS security controls; and assesses AI tools for security and data-handling risks.

Elicit, analyze, document, and validate requirements for the EFAST2 modernization lifecycle. Lead discovery and knowledge-transfer sessions, refine product backlogs and acceptance criteria, review UX designs, validate sprint deliverables, support UAT, maintain end-to-end traceability, and coordinate between government stakeholders and technical teams. Analyze regulatory changes and ensure annual system rollover implementations satisfy business requirements, accessibility standards, and security considerations.

Leads IT application development projects using Agile, Scrum, and Kanban. Creates release and project plans, prioritizes deliverables, manages backlogs and sprint schedules, tracks metrics, removes impediments, and coordinates stakeholders. The role includes capacity planning, estimating, conflict resolution, team training and coaching, cross-functional leadership, and managing changing business requirements. Requires extensive project management experience, Agile team leadership, PMP or equivalent certification, Certified Scrum Master certification, and familiarity with federal IT and security practices.

Designs, develops, and maintains a complex federal filing application end to end. Translates business requirements into scalable system architecture, collaborates with product owners and stakeholders, and supports Agile delivery. Develops front-end and database solutions, ETL processes, authentication, automated testing, security remediation, and accessibility-compliant applications. Establishes technical standards, integrates solutions with existing infrastructure, and identifies platform opportunities.

Designs, develops, and maintains public-facing and administrative portals using UX best practices, storyboards, Drupal theming, and Department of Labor standards. Ensures Section 508 accessibility and mitigates security vulnerabilities. Develops secured pages, search interfaces, data-heavy administrative portals, analytics-enabled pages, and iterative visualization prototypes while translating business requirements into UX artifacts and collaborating with product owners and business partners.

Designs and oversees scalable, secure, and cost-efficient cloud architectures aligned with organizational objectives. Translates business requirements into cloud solutions, develops governance frameworks, ensures compliance with FedRAMP, FISMA, and NIST standards, and guides cloud integration and transformation initiatives. Collaborates with technical and executive stakeholders, applies cloud security and risk management practices, and stays current with emerging technologies.

Designs and maintains scalable data architectures, models, databases, data pipelines, and integration processes. Responsibilities include database optimization, data transfer, ETL, API integration, security controls, encryption, compliance, documentation, and ensuring data quality, integrity, availability, and performance. Collaborates with analysts, SMEs, system owners, agencies, customers, and end-users to deliver secure mission-supporting data solutions.

Coordinates enterprise audiovisual and video teleconferencing operations, including executive meetings, conferences, webinars, training, and hybrid events. Plans productions, manages schedules and technical personnel, oversees live event execution, troubleshoots AV/VTC systems, coordinates vendors and maintenance, maintains documentation and asset records, and provides executive and customer support. The role also supports monitoring, incident management, system upgrades, acceptance testing, and continuous process improvement.

Supports EEOC enterprise IT, business transformation, and FOIA initiatives through requirements management, business process analysis, stakeholder engagement, application assessment, process improvement, and system modernization. Acts as a liaison between business, FOIA, records management, leadership, and technical teams. Develops process models and requirements, supports FOIA case management system configuration and testing, evaluates applications and dependencies, and contributes to SDLC, Agile, implementation, change management, and continuous improvement activities.

Provides Tier 2 technical support to EEOC users by diagnosing and resolving hardware, software, operating system, application, peripheral, connectivity, and access issues. Installs and configures end-user devices, manages incidents and service requests within SLAs, documents ticket activity, communicates resolution timelines, escalates complex issues to Tier 3, develops troubleshooting documentation, and collaborates with technical teams while protecting agency information.

Provides enterprise audiovisual, video teleconferencing, collaboration-platform, and multimedia production support for EEOC. Responsibilities include configuring, operating, maintaining, and troubleshooting AV/VTC systems; supporting Microsoft Teams, Zoom, Poly, and Cisco platforms; managing live and hybrid meetings; performing video editing, graphics, camera operation, audio mixing, signal routing, and event production; maintaining equipment and documentation; and assisting executives, presenters, and end users.

Provides expert audiovisual, video teleconferencing, multimedia production, and collaboration technology support across EEOC headquarters and 53 field offices. Responsibilities include configuring, operating, maintaining, and troubleshooting AV/VTC systems; supporting meetings and live events; managing cameras, audio, video, displays, control systems, and streaming; editing multimedia content; resolving complex technical issues; documenting systems; and coordinating with users, IT teams, vendors, and field offices.

Administer Azure, Active Directory, Microsoft 365, network services, enterprise applications, and workstations for the EEOC. Manage accounts, permissions, GPOs, identity access, software deployments, patching, system hardening, vulnerability remediation, monitoring, and troubleshooting. Use PowerShell and support CI/CD automation. Document changes, resolve technical issues, assist users, and collaborate with help desk, cybersecurity, network, engineering, and application-support teams while following federal security requirements.

Provide advanced Tier 3 technical and business-functional support for complex enterprise incidents. Responsibilities include troubleshooting applications, Microsoft 365, Windows workstations, mobile-device management, and Windows 11 migration compatibility. Perform root-cause analysis, application testing, documentation, incident and problem management, and technical escalation support while collaborating with service desk, infrastructure, application, cybersecurity, and business teams.

Manage EEOC enterprise help desk operations, personnel, staffing, escalations, ticket lifecycles, service-level compliance, reporting, and continuous improvement. Ensure ITIL-aligned processes, accurate documentation, timely ticket resolution, customer-focused support, policy compliance, and effective coordination with management, vendors, contractors, and technical teams. Provide coaching, performance feedback, resource allocation, and approval of escalated ticket resolutions and closures.