Teams at Business Technology Integrators

Develop and optimize enterprise chatbots, virtual assistants, and AI agents across their full lifecycle. Maintain Azure Bot Framework solutions while supporting migration to Microsoft Foundry and Agents 365. Build MuleSoft integrations with PeopleSoft and Salesforce, create omnichannel conversational experiences, implement live-agent escalation and case routing, and combine classical NLU with Azure OpenAI. Analyze conversation metrics to improve intent accuracy, containment, and reliability while collaborating with product, UX, and business stakeholders.

Leads cybersecurity, privacy, risk management, platform security, and compliance activities for federal systems supporting the EEOC. Oversees NIST, FedRAMP, and FISMA compliance; security controls; authorization activities; risk assessments; security documentation; cloud and platform security; incident response; vulnerability remediation; and privacy protection. Advises federal stakeholders, executives, engineers, and program leadership while coordinating security throughout the system development lifecycle.

Leads quality assurance and comprehensive testing for enterprise applications, integrations, and technology solutions supporting the EEOC. Develops and maintains the Quality Assurance Plan, test strategies, cases, scripts, traceability documentation, and quality metrics. Oversees functional, integration, regression, user acceptance, performance, load, stress, and end-to-end testing; manages defects, triage, reporting, risk mitigation, and deployment readiness. Coordinates testing across technical teams, stakeholders, contractors, and government representatives while ensuring requirements, quality standards, and documentation are satisfied.