Jobs at Brown & Brown

Designs, builds, and deploys production Generative AI applications for regulated insurance environments. Responsibilities include developing RAG systems, LLM workflows, chatbots, and document intelligence solutions; deploying services on GCP; managing data, embeddings, vector stores, CI/CD, monitoring, and model performance; and implementing responsible AI, privacy, security, and governance controls. The role collaborates with business, data, risk, compliance, and technology stakeholders to deliver scalable AI solutions.

Manage insurance claims from initial notification through settlement, ensuring timely acknowledgment, accurate system records, compliant handling, and effective client communication. Prepare claims reports and management information for renewals and review meetings, coordinate with loss adjusters and broking teams, manage complex losses, identify risk-management needs, support new business presentations, and escalate complaints, conflicts, and errors in accordance with company procedures and regulatory requirements.

Handle commercial insurance claims from notification through settlement, including verifying coverage, maintaining claim records, chasing documentation, appointing loss adjusters or engineers, negotiating settlements, producing claims reports, and maintaining stakeholder relationships. The role also supports client meetings, renewals, complaints procedures, FCA compliance, and office activities. Commercial claims experience and Cert CII qualification or progress toward it are required; Acturis experience is beneficial.

Provides risk and compliance advice to underwriting and wholesale entities, monitors regulatory and policy adherence, identifies and remediates control gaps, supports regulatory change and submissions, reviews customer outcomes, advises on sanctions, delivers training, reports to governance committees, and leads compliance integration for acquisitions.

Develop and support web applications, REST APIs, insurer integrations, data feeds, and operational automation on a .NET and Azure platform. Work with Razor Pages, JavaScript, SQL Server, Azure DevOps, Git, and CI/CD pipelines. Diagnose application, integration, data, and live-service issues while contributing to secure coding, testing, monitoring, documentation, and continuous improvement. Collaborate with product, operations, QA, and engineering teams in an agile build-and-run environment.

Sell, renew and manage commercial insurance contracts; maintain and grow an existing book of business; handle new enquiries, renewals and mid-term adjustments; produce broking submissions; liaise with insurers and third parties; provide technical support to colleagues; ensure high-quality client documentation and compliance with FCA regulations.

Configure and maintain Claris FileMaker workflows, screens, data structures, documents, reports, and operational processes. Translate insurance business rules into controlled system changes, support data imports and reconciliation, investigate defects and anomalies, document decisions, and assist with live-service support. Work with operational SMEs and technology teams to deliver tested, secure, incremental improvements across insurer products, policy administration, and related workflows.

Advise personal lines insurance clients, review coverage needs, recommend suitable policies, manage renewals, retain existing accounts, identify cross-sell opportunities, and achieve new business and renewal targets. The role also requires timely policy administration, regulatory compliance, task management, client communication, and participation in training and competency audits.

Build and maintain Azure DevOps pipelines, deployment automation, cloud infrastructure, and Infrastructure as Code. Support reliable releases across environments, embed security and quality checks, monitor service health, troubleshoot platform issues, and maintain runbooks. Work within an agile, cross-functional squad to improve automation, resilience, developer experience, and operational readiness.

Lead technical delivery within a product squad while remaining hands-on. Design, build, test, deploy, monitor, and support secure Azure-hosted services using .NET and modern web technologies. Guide technical decisions, estimation, code quality, CI/CD, testing, observability, and operational readiness. Mentor engineers, improve deployment practices, manage technical debt and risks, support incidents, and drive continuous service improvement through agile delivery and engineering metrics.

Build and support secure, reliable software within a cross-functional product squad. Responsibilities include developing front-end applications, APIs, services, and integrations; writing automated tests; participating in code reviews and CI/CD; investigating defects; monitoring services; documenting solutions; and supporting owned services through deployment and operation. The role uses React, JavaScript/TypeScript, .NET, C#, Azure, and Azure DevOps.

Scrum Master supporting two software delivery squads in an insurance technology environment. Responsibilities include facilitating Scrum ceremonies, coaching teams and stakeholders, removing impediments, managing risks and dependencies, improving delivery flow, supporting stakeholder communication, and embedding continuous improvement. The role requires strong Scrum, Kanban, lean delivery, facilitation, servant leadership, and stakeholder management skills, with a focus on helping squads become effective and self-managing.

Lead the Schemes Division for Total Landlord Insurance and Hamilton Fraser Cosmetic, overseeing commercial and operational performance, profitable growth, customer outcomes, partnerships, risk, compliance, quality, and regulatory governance. Develop divisional strategy, identify new business opportunities, represent the brands externally, improve products and processes, manage budgets, and use data and KPIs to drive performance. Lead, coach, recruit, and develop high-performing teams while supporting sustainable growth and continuous improvement.

Lead end-to-end delivery of strategic business and technology projects within the London insurance market. Responsibilities include defining scope, budgets, timelines, governance, and resources; coordinating cross-functional teams and suppliers; managing risks, dependencies, issues, and changes; reporting to senior leadership; and maintaining stakeholder relationships and project documentation. The role requires strong project delivery, planning, governance, communication, and stakeholder management skills, with occasional travel to UK sites and hybrid attendance in London.

Conducts first-line quality and compliance activities within an FCA-regulated financial services business. Responsibilities include file audits, regulatory and conduct risk monitoring, complaint investigations, DSAR processing, sanctions-match reviews, breach escalation, maintaining records, trend analysis, training support, and implementing remedial actions to promote compliance and positive customer outcomes.

Drive profitable growth across an established panel of UK insurance brokers by identifying commercial opportunities, managing pipelines, increasing product adoption, and converting opportunities through insurer markets. Build relationships with senior decision-makers, develop joint growth plans, use broker data and market intelligence, coordinate insurers and internal specialists, maintain CRM records, and meet income, placement, retention, and service-adoption objectives.

Manage commercial insurance accounts, including new business, renewals, policy adjustments, client relationships, risk reviews, cross-selling, lead generation, negotiations with underwriters, and account growth. The role requires advising clients on suitable insurance solutions, preparing broking documentation, meeting sales targets, and delivering strong customer service. Candidates need at least five years of commercial insurance broking experience, knowledge of commercial insurance products, and a commitment to professional qualifications.

Sell and manage commercial insurance solutions for businesses: win new business, handle quotations, renewals and MTAs, place covers with underwriters, maintain insurer/client relationships, meet FCA requirements, and hit targets.

Manage and grow a portfolio of high-net-worth and private client insurance customers. Responsibilities include client reviews, relationship management, obtaining and negotiating insurer quotations, processing policies and renewals, identifying coverage gaps, supporting claims, achieving retention and new business targets, and ensuring compliance with FCA regulations and Consumer Duty requirements.

Manage small and medium commercial insurance clients, handling renewals, new business quotations, mid-term adjustments, insurer market reviews, policy recommendations, documentation, regulatory compliance, additional coverage discussions, and debt management. The role requires achieving retention and new business targets while delivering tailored customer service, maintaining client relationships, meeting deadlines, and supporting team objectives.