Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The team in Brown & Brown Stockport are currently looking for an experienced Commercial Claims Handler to join their professional team based out of the office in Stockport.
In this role you will be responsible for handling claims from notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims.
This is a long term opportunity that will suit a person with existing claims handling knowledge and someone looking to progress within claims by taking on wider responsibilities.
The day to day:
- Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
- Produce statistics, reports, and information as required by Directors/Account Executives/Handlers on claims for clients.
- Establish close links with clients, Insurers, loss adjusters, engineers, and other relevant parties.
- Attend client meetings with Account Executives when required.
- Be conversant with and adhere to the Company’s Complaints Procedures.
- Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
- Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.
What’s on offer:
A Negotiable starting salary with the standard benefits package (Holiday, Pension etc.) and a culture built around developing staff.
Strong team environment within a business that are growing year on year and some excellent career prospects.
Full support for professional qualifications.
About You:
You'll have solid exposure to handling claims across the Commercial Insurance product range and be comfortable in handling claims from SME to Large Commercial level
You'll be able to deal confidently with all stakeholders throughout the lifecycle of a claim from first notification to settlement and on into aftercare to maximise client satisfaction
You will be Cert CII qualified or working toward, or eager to start on the qualifications path.
Able to deal with both internal and external stakeholders, including liaising with insurers and loss adjusters (where required)
Produce Claims MI as required
Work effectively within the wider Newcastle Under Lyme office, supporting with client visits and renewal reports when required
Prior exposure to Acturis would be beneficial.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Skills Required
- Existing experience handling commercial insurance claims across SME to large commercial accounts
- Ability to manage claims from first notification through settlement and aftercare
- Ability to liaise confidently with clients, insurers, loss adjusters, engineers, and internal stakeholders
- Cert CII qualified, working toward Cert CII, or willing to begin professional qualifications
- Ability to produce claims management information, statistics, and reports
- Ability to support client visits and renewal reports when required
- Prior experience with Acturis
What We Do
At Brown & Brown, our guiding principles include building our team with the highest quality people and delivering innovative solutions and superior service. If you are a highly complex multinational company, an individual or anything in between, our experienced teams can help you view, analyze and purchase insurance efficiently. You will receive the personalized, dedicated service you deserve while leveraging the exceptional capabilities and peace of mind expected from a top brokerage to help protect what you value most.
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