Jobs at Broughton Partners

Leads a pod of 8–10 call center Intake Specialists, overseeing claimant experience, call quality, compliance, coaching, training, coverage, and performance metrics. The manager audits calls and cases, handles escalations, develops team members, approves timecards, translates department goals into priorities, and recommends workflow and training improvements. The role collaborates with QA and other departments to improve intake output and identify process risks.

Generate and qualify leads, research prospects, initiate outreach via phone and email, maintain pipeline in CRM, set meetings for sales executives, and report results to the sales manager.

Sell Broughton Partners' mass tort marketing and case acquisition services to plaintiff and referring law firms nationwide. Build and manage relationships, drive new partnership agreements, manage pipelines and KPIs in CRM, coordinate with internal teams for onboarding and campaign launches, attend industry conferences, and ensure ethical, compliant marketing practices.

Senior individual-contributor responsible for building and operating marketing funnel reporting, conducting diagnostic deep dives, maintaining dashboards and metrics governance, reconciling lead and attribution data across systems, running QA and predictive model operations, and delivering decision-ready recommendations for monthly and quarterly executive reviews.

Own tracking and attribution setup for partner accounts, manage media partner relationships, validate campaign launch readiness, audit live campaigns, produce performance reporting and reconciliations, document technical specs, and escalate high-risk issues.