Teams at Broughton Partners

Leads a pod of 8–10 call center Intake Specialists, overseeing claimant experience, call quality, compliance, coaching, training, coverage, and performance metrics. The manager audits calls and cases, handles escalations, develops team members, approves timecards, translates department goals into priorities, and recommends workflow and training improvements. The role collaborates with QA and other departments to improve intake output and identify process risks.

Generate and qualify leads, research prospects, initiate outreach via phone and email, maintain pipeline in CRM, set meetings for sales executives, and report results to the sales manager.

Sell Broughton Partners' mass tort marketing and case acquisition services to plaintiff and referring law firms nationwide. Build and manage relationships, drive new partnership agreements, manage pipelines and KPIs in CRM, coordinate with internal teams for onboarding and campaign launches, attend industry conferences, and ensure ethical, compliant marketing practices.