Jobs at Broadvoice

Develop and maintain frontend and backend services using React and Ruby on Rails, translate requirements into technical solutions, write tests, participate in code reviews, mentor teammates, maintain documentation, and debug customer issues. Work with event-driven architectures and cloud-native deployments.

Own a Southern California territory to recruit, enable, and manage channel partners (TSDs, VARs, MSPs, agents) to drive midmarket CCaaS/UCaaS revenue. Build joint plans, support sales cycles, deliver enablement, attend trade shows, manage forecasts in Salesforce, and travel 30-50% to grow partner-sourced pipeline.

The Senior Channel Manager will manage and grow strategic accounts in Spain, focusing on CCaaS solutions while enhancing customer relationships and pipeline growth.

Provide technical, customer-facing support for VoIP and SIP trunking issues. Troubleshoot SIP signaling, RTP, call flow and quality problems using logs and diagnostic tools, document incidents in ticketing system, escalate bugs, contribute knowledge-base articles, and collaborate with teammates to improve product and processes.

Lead the migration of a legacy frontend to React, design scalable architectures, enforce engineering standards, mentor engineers, and contribute to backend development.

Serve as a Tier 2 escalation engineer for VoIP issues, diagnosing SIP signaling, RTP and FreeSWITCH behavior. Analyze packet captures, troubleshoot network and call-quality problems, query SQL for records, maintain runbooks, mentor peers, and collaborate with engineering and vendors on integrations.

The NOC Engineer will monitor infrastructure, respond to alerts, execute operational tasks, and collaborate with teams to ensure system stability and performance.