Jobs at Broadvoice

The Technical Support Specialist II will provide VoIP technical support, troubleshoot SIP and RTP issues, document problems, and assist clients through various communication channels.

The Regional Channel Manager will manage and grow partner relationships, provide support for sales enablement, collaborate strategically with internal teams, and represent Broadvoice at industry events with significant travel requirements.

Own strategy and growth of relationships with Technology Solutions Distributors (TSDs). Build scalable enablement, incentives, and sales motions for CCaaS/UCaaS. Drive partner-led pipeline, forecast accuracy, and revenue while collaborating across Sales, Marketing, Product, and Customer Success. Measure KPIs, provide executive updates, and monitor market/competitor dynamics.

The Senior Channel Manager will manage and grow strategic accounts in Spain, focusing on CCaaS solutions while enhancing customer relationships and pipeline growth.

Build and maintain web applications using React and Ruby on Rails, translate requirements into technical solutions, write tests, participate in code reviews, mentor teammates, debug customer issues, and work with cloud-native and event-driven technologies.

The Global Sales Enablement Manager will develop training programs, enhance sales productivity, and ensure effective product launches, collaborating with various teams to meet business objectives.

The QA Analyst develops test plans, collaborates with teams, identifies risks, participates in root cause analysis, supports bug prioritization, and creates reports for continuous QA improvement.

The NOC Engineer will monitor infrastructure, respond to alerts, execute operational tasks, and collaborate with teams to ensure system stability and performance.

The QA Automation Engineer will design and maintain automated test scripts, implement various testing types, integrate tests into CI/CD, analyze results, and troubleshoot failures collaboratively with developers.

The Software Engineer will design, develop, and maintain AI-powered software solutions, lead technical projects, mentor engineers, and ensure quality in collaboration with mixed teams.

Lead the migration of a legacy frontend to React, design scalable architectures, enforce engineering standards, mentor engineers, and contribute to backend development.

Develop and maintain software solutions using Node.js and Nest.js, implementing event-driven architectures with Kafka, and collaborating with cross-functional teams to deliver AI-based capabilities.

Lead the strategy and execution of the CCaaS platform, focusing on scalability, usability, and performance while collaborating with engineering and support teams.

The Technical Support Specialist at Broadvoice will troubleshoot VoIP issues, assist clients through various communication channels, and document technical support processes while enhancing product knowledge.