Consultant, Digital Transformation

LOCATION: Remote, In Bogotá

DEPARTMENT: Business

REPORTS TO: Manager, Digital Transformation

POSITION SUMMARY:
We seek a highly qualified Consultant, Digital Transformation to join our team. This role is essential in identifying process optimization opportunities through artificial intelligence within our CCaaS solutions. The consultant will guide clients through the implementation of these solutions, leveraging their expertise in AI, technology sales, and process improvement.

YOUR DAY-TO-DAY:

• Identify areas for improvement and business expansion using AI and emerging technologies.
• Develop and implement digital transformation strategies to optimize contact center processes.
• Provide technical support and guidance to clients during the integration of AI-based solutions.
• Collaborate with internal teams to ensure the successful execution of projects and achievement of client objectives.
• Conduct market and competitive analysis to identify growth opportunities.
• Organize and lead workshops and training sessions on artificial intelligence and its applications in contact centers.
• Stay updated on industry trends and advanced technologies to continuously enhance the solutions offered.
• Engage in effective communication, client relationship management, and negotiations to exceed client expectations.

WHAT YOU BRING TO THE TEAM:  

• Demonstrable experience in consulting and technology sales focused on customer needs.
• Proven experience with AI and machine learning solutions, such as virtual agents, sentiment analysis, and quality assurance, with a focus on driving commercial benefits.
• Familiarity with customer service processes and CCaaS platforms, CRMs, ERPs; experience with the GoContact solution is particularly valued.
• Strong background in project management.
• Experience in tracking and controlling commercial objectives and forecasts.
• English and Spanish full professional proficiency.
• Knowledge of Portuguese and French is valued.

KEY COMPETENCIES:

• Communication & Client Relationships: You’re skilled in communication, sales, negotiation, and managing client relationships effectively.
• Cultural Adaptability: You thrive in multicultural settings and can adjust seamlessly to different business cultures.
• Teamwork: You work well with diverse teams, contributing to and surpassing commercial goals together.
• Problem Solving & Results Focused: You bring strong analytical skills for tackling complex problems, with a clear focus on achieving results.
• Flexibility & Willingness to Travel: You can work flexible hours to meet international demands and are open to travel as projects require.
• Integrity & Positivity: Known for your honesty, transparency, proactive approach, and optimistic outlook.
• Technical Skills: You have experience with programming languages.
• Organized & Goal-Oriented: Highly organized, with a strong focus on meeting key objectives (OKRs).

WHY BROADVOICE:

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.