Jobs at Brigit

Provides front-line customer support through email and live chat, resolves member issues, identifies trends, creates Jira tickets, escalates sensitive matters, and follows cases through resolution. The role requires empathy, clear communication, independent problem-solving, and the ability to manage high interaction volumes while maintaining quality standards.

Own the CRM lifecycle strategy and campaign calendar across email, push, SMS, and in-app channels. Build personalized automated and ad-hoc campaigns, manage segmentation and testing, troubleshoot deployments, analyze performance, and present insights to stakeholders. Partner with Product, Design, Engineering, Data, and Brand to improve engagement, retention, onboarding, and reactivation.

Lead Brigit’s B2B partnership strategy and commercial growth across strategic, embedded-finance, API, and data partnerships. Own pipeline development, negotiations, launches, renewals, expansion, partner performance, and operating cadence. Collaborate with Product, Engineering, Risk, Legal, and Compliance on integrations, diligence, contracting, and data-use decisions. Build and manage the partnerships team while evaluating new underwriting-data opportunities and ensuring repeatable, compliant partnership practices.

Leads and develops software engineering teams while overseeing technical execution, architecture, scalability, security, testing, monitoring, and delivery. Partners with Product, Design, Data, and Business teams to define roadmaps, prioritize initiatives, and build platform integrations and financial systems. Provides mentorship, career planning, architectural guidance, and process improvement across established products and greenfield initiatives.

Owns feature-level product design for growth and membership experiences, including onboarding, activation, subscription management, and retention. Designs end-to-end consumer app experiences from concepts through launch and iteration, using research and behavioral data to reduce friction and improve engagement. Partners with Product and Engineering, manages stakeholders independently, creates accessible high-fidelity prototypes, and contributes to product strategy and design quality.

Lead Brigit's product organization across product management, design, and research. Own product vision, roadmaps, and outcomes (acquisition, conversion, engagement, monetization). Build and scale cross-functional teams, drive data-informed experimentation, and partner with engineering, data, and marketing to optimize product velocity and business metrics in a regulated consumer fintech environment.

Analyze Experian portfolio repayment performance, credit risk, underwriting and credit-limit changes, collections, funnel metrics, cohort LTV, and unit economics. Own partner analytics models, data definitions, reporting, alerting, and data quality monitoring. Collaborate with Product, Engineering, Partnerships, Finance, and Experian to guide roadmaps, evaluate experiments, identify risks, and support business reviews.

Build and scale consumer finance web and mobile features end-to-end using React/React Native and Java services on Google Cloud. Improve performance, design GraphQL/REST APIs, optimize SQL schemas, integrate third-party services, implement risk and transaction algorithms, automate testing and CI/CD, and enhance internal tools to support millions of users.

Build and scale consumer-facing mobile and web applications and backend services. Own features end-to-end across frontend and backend, optimize databases and queries, integrate third-party APIs, implement algorithms for risk and transaction evaluation, improve reliability and CI/CD, and contribute to testing, monitoring, and internal tools to support customer operations.

Senior fullstack engineer to build and scale Brigit's consumer finance platform. Own end-to-end features across frontend (React/React Native/TypeScript) and backend (Java/REST/SQL), optimize database and APIs for high scale, integrate 3rd-party services, implement risk and transaction algorithms, improve CI/CD, testing, monitoring, and internal tooling to support millions of users.

Responsible for scaling the consumer finance platform, improving API performance, integrating with third-party APIs, and enhancing user experience for millions of users.

Lead and grow a data science team to build predictive models for credit risk and payments; mentor scientists; integrate DS work with product, engineering, and operations; run quarterly planning with stakeholders; drive adoption of AI-assisted and agentic workflows with validation and quality standards; and collaborate with modeling engineering to improve model research, development, and deployment infrastructure.

Lead and grow a data science team building predictive models for credit risk and payments. Drive integration with product and engineering, run quarterly planning, mentor scientists, adopt AI-assisted and agentic workflows, and collaborate on model infrastructure and deployment.