Provides front-line customer support through email and live chat, resolves member issues, identifies trends, creates Jira tickets, escalates sensitive matters, and follows cases through resolution. The role requires empathy, clear communication, independent problem-solving, and the ability to manage high interaction volumes while maintaining quality standards.

Own the CRM lifecycle strategy and campaign calendar across email, push, SMS, and in-app channels. Build personalized automated and ad-hoc campaigns, manage segmentation and testing, troubleshoot deployments, analyze performance, and present insights to stakeholders. Partner with Product, Design, Engineering, Data, and Brand to improve engagement, retention, onboarding, and reactivation.

Lead Brigit’s B2B partnership strategy and commercial growth across strategic, embedded-finance, API, and data partnerships. Own pipeline development, negotiations, launches, renewals, expansion, partner performance, and operating cadence. Collaborate with Product, Engineering, Risk, Legal, and Compliance on integrations, diligence, contracting, and data-use decisions. Build and manage the partnerships team while evaluating new underwriting-data opportunities and ensuring repeatable, compliant partnership practices.