Jobs at Boldr (boldrimpact.com)

Provide advanced technical support to developers using an AI model platform. Troubleshoot API, SDK, billing, authentication, and web application issues through chat and email; investigate usage and credit data with SQL; document solutions; maintain knowledge bases and SOPs; identify recurring issues; and collaborate with engineering and product teams on escalations and bug reports.

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce planning, recruiting capacity, demand forecasting, talent pools, AI tool adoption, workflow automation, process governance, compliance, ATS/HRIS data integrity, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment leaders, supports client hiring strategy, and represents TA in executive and client discussions.

Leads global Talent Acquisition Operations across South Africa, the Philippines, and Mexico. Owns workforce and capacity planning, talent-pool strategy, recruiting tools and AI automation, process governance, compliance, ATS/HRIS data integrity, dashboards, reporting, and recruiter enablement. Manages Recruiting Operations, develops recruitment teams, advises executives and clients, and drives scalable hiring strategies and operational improvements.

Performs manual software testing across functional, regression, UI, usability, exploratory, and UAT scenarios. Develops and maintains test cases, identifies and tracks defects, analyzes root causes, and recommends quality improvements. Collaborates with developers, product teams, business analysts, and users to clarify requirements, improve coverage, conduct test reviews, and support defect triage.

Provides technical customer support by responding to inquiries, troubleshooting product and service issues, managing tickets, monitoring dashboards, escalating problems, documenting resolutions, and identifying process improvements. The role requires strong communication, customer empathy, analytical thinking, technology aptitude, and flexibility for rotating shifts and US business hours.

Serves as the primary contact for travel customers across phone, chat, email, and social channels. Handles pre- and post-booking questions, converts inquiries into bookings, supports local hosts, resolves platform and booking issues, meets response-time SLAs, documents and escalates problems, and shares customer insights. The role requires strong communication, multitasking, travel or hospitality experience, sales KPI achievement, and customer-focused problem solving in a fast-paced environment.

Manages commercial credit risk across the invoice-to-cash cycle by assessing customer creditworthiness, recommending limits and payment terms, reviewing fraud and order holds, monitoring portfolio exposure, and documenting decisions for audit and ASC 606 compliance. Partners with Sales, Collections, Deal Desk, Accounting, and Legal while improving credit policies, procedures, reporting, and tooling.

Owns the accounts receivable JIRA queue from triage through resolution, performs account and payment reconciliations across Stripe, billing systems, and the general ledger, and supports cash application. The role investigates billing issues, coordinates with internal teams, prepares customer-ready findings, handles limited customer contact, and identifies recurring process problems. It requires onsite work, schedule flexibility, and strong analytical, communication, and prioritization skills.

Manages end-to-end accounts receivable, including collections, customer billing inquiries, cash application, payment reconciliation, disputes, credit memos, refunds, aging reports, cash forecasting, and month-end close support. The role investigates discrepancies, maintains customer and ERP records, prepares reporting, and contributes to process automation and improvements while handling high transaction volumes.

Processes customer payments and applies cash to invoices across multiple channels. Resolves payment discrepancies, disputes, overpayments, refunds, and unapplied cash while maintaining accurate ERP records. Prepares cash application and exception reports, analyzes payment trends, supports forecasting, and improves processes through automation and system optimization. The role also serves as an ERP cash application power user and supports training and month-end close activities.

Supervise a customer support team by managing daily operations, escalations, coaching, performance reviews, training, attendance, and KPI achievement. Coordinate with internal managers and HR, ensure equipment and service needs are met, and communicate with clients regarding complex requests, complaints, processes, and continuous improvement. The role also supports team development, culture building, and customer service quality.

Manage accounts receivable, invoicing, collections, payment tracking, reconciliations, aging reports, month-end and year-end close activities, financial reporting, audit support, and accounting administration. The role also requires resolving client payment issues, maintaining accurate records, analyzing financial data, ensuring compliance with GAAP, and recommending process improvements while supporting client satisfaction.

Provides advanced customer support for billing, subscriptions, payments, refunds, disputes, account access, and product issues across email, chat, and phone. Investigates complex cases, escalates sensitive concerns, maintains quality and productivity metrics, identifies recurring issues, and improves documentation and processes. Serves as a billing and subscriptions subject-matter expert and may act as interim team lead.

Manages accounts payable, vendor records, invoices, payments, travel and expense audits, reconciliations, accruals, month-end close, and audit support. Analyzes spending and financial trends using Excel and Power BI, prepares reports, resolves discrepancies, communicates with stakeholders, and drives accounting process and internal-control improvements.

Provides advanced technical and implementation support for post-sale customers. Responsibilities include executing implementations, troubleshooting SQL, data flows, web applications, and integrations, resolving escalated support issues, maintaining technical knowledge bases, supporting testing and stabilization, and recommending process improvements. The role collaborates with project managers, product teams, and client stakeholders while communicating status, timelines, and resolutions clearly.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Own global compensation operations, including job evaluation, market benchmarking, job architecture, salary banding, pay equity, compliance, and compensation review cycles. Lead cross-functional compensation projects, maintain dashboards and HR systems, advise stakeholders on complex pay decisions, introduce AI-enabled workflows, and mentor Total Rewards team members.

Owns global compensation operations, including job evaluation, market benchmarking, job architecture, salary bands, pay equity, compliance, and compensation analytics. Leads annual review cycles and cross-functional projects, maintains compensation systems and dashboards, advises leaders on complex pay decisions, pilots AI-enabled workflows, and mentors Total Rewards colleagues.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.