Jobs at Boldr (boldrimpact.com)

Process insurance-subsidized durable medical equipment orders: review and verify prescriptions, tag and encode order data accurately, flag issues, and coordinate to obtain missing information so orders progress smoothly.

Own preauthorization workflows for insurance-eligible orders: request and track authorizations, upload and attach documentation, validate insurance via API, process inbound faxes, meet production targets, minimize rework, escalate discrepancies, and support cross-training and related operational workflows.

Provide empathetic technical support by triaging and resolving customer inquiries, logging and following up on tickets, troubleshooting product issues, monitoring dashboards, escalating appropriately, and recommending process improvements to maximize customer satisfaction.

Manage strategic client accounts to drive renewals, expansion, adoption and customer satisfaction. Onboard clients, maintain health metrics, build executive relationships, identify growth opportunities, document activity in HubSpot, and collaborate cross-functionally to improve client journeys and revenue.

As a Quality Assurance Specialist, you will assess quality of work and client compliance, audit team performance, provide feedback, and ensure adherence to processes to enhance service delivery.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Manage accounts receivable including invoicing, collections, payment recording, reconciliations, and AR aging reports. Maintain AR dashboards and supporting documentation, coordinate billing discrepancies with internal teams, support month- and year-end close tasks, assist audits, and perform financial reporting and bookkeeping duties using accounting software.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

Lead end-to-end HR strategy and operations for assigned business units. Advise senior leaders, design people programs, manage employee lifecycle, labor compliance, employee relations, workforce planning for ramps/expansions, and use HRIS data to inform decisions.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

The Senior Executive Assistant provides high-quality administrative support to executives, manages schedules, travel logistics, and internal communications, and enhances executive operations through process improvements.

The Marketing Lead will orchestrate campaigns, ensure alignment across teams, analyze performance metrics, and mentor junior marketers to enhance marketing effectiveness.

The Senior Revenue Operations Specialist will lead RevOps initiatives, manage systems and tooling, support forecasting, and drive operational improvements to enhance scalable growth.

The Senior Accounting Associate oversees bookkeeping, prepares financial reports, conducts payroll, and supports audits while maintaining accounting systems.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

The Senior Revenue Operations Specialist will lead operational execution, manage GTM systems, and support strategic decision-making while optimizing processes and tools for revenue growth.

The Senior Executive Assistant provides high-quality support to Boldr's executive leadership, managing scheduling, travel, and communication while ensuring operational efficiency and confidentiality.

Manage bi-weekly U.S. payroll administration in Paylocity for 600–1,000 employees, auditing payroll inputs/outputs and processing changes. Own multi-state compliance calendar and reporting (EEO-1, CA Pay Data, OSHA 300), coordinate ACA/non-discrimination testing, monitor legislation across ~35 states, partner with Legal on policies, lead annual compliance refresh, and support audits.

Provide first- and second-level technical support via email, chat, and calls. Troubleshoot workflows, automations, email deliverability (SPF/DKIM/DMARC), and Beacon JavaScript API customizations. Reproduce and escalate bugs, assist with account and billing queries, document recurring issues, build knowledge base articles, and collaborate with internal teams to improve processes and customer experience.

The Director of Global Employment leads Boldr's Global Employment business, managing services, client relationships, and P&L. They collaborate across functions to drive recruitment and operational excellence, ensuring compliance and achieving strategic goals.