Jobs at Boldr (boldrimpact.com)

Provide advanced post-sale technical and implementation support: execute customer implementations, troubleshoot complex data flows and SQL, resolve escalations, build knowledge bases, collaborate with PMs and product teams, and ensure high client satisfaction.

Own and nurture client relationships while leading Team Captains to meet SLAs and KPIs. Manage daily client communication, performance reporting, contract and billing follow-up, escalations, training/onboarding, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and growth.

Own client relationships and operational performance for assigned clients. Manage and develop Team Captains, run performance reviews, reporting, escalations, onboarding, training, process improvement, SLAs/MSAs, billing follow-ups, and cross-functional coordination to meet client KPIs and drive growth.

Manage client relationships and lead Team Captains to deliver operational excellence. Oversee performance reporting, SLAs/MSAs, billing follow-up, training, root-cause analysis, and continuous improvement across cross-functional teams.

Own and nurture client relationships while managing Team Captains to ensure SLA and KPI attainment. Lead daily performance reporting, escalations, training, onboarding, contract and billing management, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and client satisfaction.

Lead strategic client relationships and high-impact accounts, ensuring service delivery, SLA and KPI performance. Manage and mentor Team Captains, drive operational excellence, capacity planning, insights-driven reviews, and identify automation and AI opportunities to improve CX and client outcomes.

Lead strategic client relationships and oversee service delivery for high-impact accounts. Manage and mentor Team Captains across geographies, ensure SLA and KPI performance, drive operational excellence, capacity planning, and continuous improvement. Translate CX metrics into business outcomes, recommend automation and process improvements, and collaborate with internal stakeholders to evolve Boldr’s customer support offerings.

Lead strategic client relationships and oversee service delivery for high-impact accounts. Manage and mentor team leads, ensure SLA and KPI performance, drive operational improvements, surface insights from data, and champion automation and CX innovation.

Lead strategic client relationships and oversee service delivery for high-impact accounts. Drive operational excellence, manage (Senior) Team Captains, ensure SLA and KPI performance, surface insights from data, recommend process and automation improvements, and collaborate cross-functionally to optimize customer support and experience.

Lead design and optimization of scalable ETL/data pipelines across on-premise and cloud environments, implement Microsoft Fabric solutions, build Power BI reports and unified data models, manage integrations and migrations (including Dynamics/Dataverse), ensure data quality/security/governance, troubleshoot and automate workflows, engage customers for requirements and delivery, and mentor team members.

Provide empathetic technical support by triaging and resolving customer inquiries, logging and following up on tickets, troubleshooting product issues, monitoring dashboards, escalating appropriately, and recommending process improvements to maximize customer satisfaction.

As a Senior People Business Partner, you'll manage HR operations, align talent initiatives with business goals, and foster a high-performance culture while advising senior leaders and ensuring compliance with labor laws.

Manage HR operations for assigned teams, align people strategy with business goals, foster employee engagement, and ensure compliance with labor laws.

Manage strategic client accounts to drive renewals, expansion, adoption and customer satisfaction. Onboard clients, maintain health metrics, build executive relationships, identify growth opportunities, document activity in HubSpot, and collaborate cross-functionally to improve client journeys and revenue.

Lead technical support operations and client relationships for SaaS/AI programs. Manage and develop frontline leaders, monitor KPIs and SLAs, handle escalations, drive quality improvements, build reporting and training, and ensure support readiness and operational excellence across global teams.

Lead and own technical support operations for assigned programs: manage client relationships, monitor KPIs/SLAs/CSAT, drive quality and continuous improvement, develop Team Captains, oversee escalations, reporting, and operational strategy to deliver consistent, scalable customer experiences.

Lead design, implementation and optimization of data infrastructure and scalable ETL pipelines across Microsoft Fabric, on-premise SQL, and Dynamics 365. Ensure data quality, governance, security, and unified data models. Build Power BI dashboards and analytical models, manage migrations and integrations, troubleshoot complex issues, document solutions, mentor team members, and drive platform adoption and best practices.

Lead and develop Client Experience Managers to improve operational consistency, workforce planning, escalation governance, and data-driven performance across SaaS and AI-enabled accounts. Drive portfolio operational standards, risk management, capacity planning, and continuous improvement to boost leadership capability, scalability, and client outcomes.

Lead and develop Client Experience Managers to drive operational excellence across a portfolio. Establish standards for governance, escalation, workforce planning, and data-driven performance. Coach leaders, implement continuous improvement, and enable scalable, consistent SaaS/AI-enabled service delivery to improve client and business outcomes.

Lead and develop a team of Client Experience Managers to drive operational excellence across a portfolio. Own workforce planning, escalation governance, performance management, and continuous improvement. Partner with leaders to implement standards, data-driven decision-making, and scalable processes that improve client and business outcomes in SaaS and AI-enabled environments.