Jobs at Boldr (boldrimpact.com)

As a Quality Assurance Specialist, you will assess quality of work and client compliance, audit team performance, provide feedback, and ensure adherence to processes to enhance service delivery.

Responsible for managing client relationships, developing team performance, and ensuring operational excellence across multiple departments to meet client needs.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations and client relationships for assigned programs. Own operational performance, quality, escalations, reporting, coaching Team Captains, continuous improvement, and support readiness across global SaaS/AI environments.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

Lead global technical support operations for assigned programs, manage client relationships, drive operational excellence and continuous improvement, develop team leads, monitor KPIs/SLAs/CSAT, manage escalations, and build reporting and training to scale support for SaaS and AI products.

Manage bi-weekly U.S. payroll administration in Paylocity for 600–1,000 employees, auditing payroll inputs/outputs and processing changes. Own multi-state compliance calendar and reporting (EEO-1, CA Pay Data, OSHA 300), coordinate ACA/non-discrimination testing, monitor legislation across ~35 states, partner with Legal on policies, lead annual compliance refresh, and support audits.

As a Manager of Workforce Management, you will lead a team in a BPO environment, focusing on workforce planning, staffing, client collaboration, and operational efficiency through data-driven strategies and modern tools.

The Manager of Workforce Management leads a team overseeing workforce planning in a BPO environment, ensuring staffing, scheduling, and performance meet operational goals while leveraging AI tools and data-driven insights.

The Manager, Workforce Management oversees Workforce Analysts in a BPO setting, focusing on staffing, scheduling, client growth, and performance monitoring. They leverage AI to model workforce needs, ensuring operational alignment and client satisfaction while driving continuous improvement in WFM practices.

The Robotics Support Associate will assist in monitoring robotic systems, ensuring operational standards are met, and collaborating with teams to improve processes.

The Marketing Lead will orchestrate campaigns, ensure alignment across teams, analyze performance metrics, and mentor junior marketers to enhance marketing effectiveness.

The Senior Executive Assistant provides high-quality administrative support to executives, manages schedules, travel logistics, and internal communications, and enhances executive operations through process improvements.

The Senior Accounting Associate oversees bookkeeping, prepares financial reports, conducts payroll, and supports audits while maintaining accounting systems.

The Senior Revenue Operations Specialist will lead RevOps initiatives, manage systems and tooling, support forecasting, and drive operational improvements to enhance scalable growth.

The Senior Revenue Operations Specialist will lead operational execution, manage GTM systems, and support strategic decision-making while optimizing processes and tools for revenue growth.

The Senior Executive Assistant provides high-quality support to Boldr's executive leadership, managing scheduling, travel, and communication while ensuring operational efficiency and confidentiality.

As Director of Global Employment, you lead the GE business, managing service offerings, client relationships, team development, and P&L accountability while ensuring operational efficiency and strategic growth.

The Director of Global Employment leads Boldr's Global Employment business, managing services, client relationships, and P&L. They collaborate across functions to drive recruitment and operational excellence, ensuring compliance and achieving strategic goals.