Jobs at Boldr (boldrimpact.com)

Conduct quality assessments and audits of customer email interactions using established scorecards. Document findings, track compliance issues, analyze trends, prepare reports, and recommend continuous improvements. Provide coaching feedback, participate in calibration sessions, maintain data integrity, and support client-facing discussions about QA standards. The role requires strong communication, attention to detail, root cause analysis skills, and experience in QA within BPO or customer support environments.

Provides advanced technical and implementation support for post-sale customers. Responsibilities include executing implementations, troubleshooting SQL, data flows, web applications, and integrations, resolving escalated support issues, maintaining technical knowledge bases, supporting testing and stabilization, and recommending process improvements. The role collaborates with project managers, product teams, and client stakeholders while communicating status, timelines, and resolutions clearly.

Provides advanced technical support and implementation assistance for post-sale customers. Responsibilities include troubleshooting SQL, data flows, web applications, and integrations; resolving escalated issues; supporting testing and stabilization; maintaining technical knowledge bases and SOPs; communicating with clients; and recommending process improvements. The role collaborates with project managers, product teams, and technical teams while serving as the highest escalation point for complex support and implementation issues.

Manage accounts receivable activities including invoicing, collections, payment tracking, account reconciliations, aging reports, and client issue resolution. Support bookkeeping, financial reporting, month-end and year-end close, cash flow reporting, audits, compliance, and process improvements. The role also provides general finance administration and requires accurate handling of confidential information.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Own global compensation operations, including job evaluation, market benchmarking, job architecture, salary banding, pay equity, compliance, and compensation review cycles. Lead cross-functional compensation projects, maintain dashboards and HR systems, advise stakeholders on complex pay decisions, introduce AI-enabled workflows, and mentor Total Rewards team members.

Owns global compensation operations, including job evaluation, market benchmarking, job architecture, salary bands, pay equity, compliance, and compensation analytics. Leads annual review cycles and cross-functional projects, maintains compensation systems and dashboards, advises leaders on complex pay decisions, pilots AI-enabled workflows, and mentors Total Rewards colleagues.

Manage accounts receivable activities, including invoicing, collections, payment tracking, customer account reconciliation, aging reports, and resolving outstanding issues. Maintain accounting records, prepare financial and management reports, support month-end and year-end close, assist with audits, analyze financial data, and recommend process improvements. The role also provides general finance administration and requires confidentiality, accuracy, organization, and collaboration with clients and internal teams.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

Lead end-to-end HR strategy and operations for assigned business units. Advise senior leaders, design people programs, manage employee lifecycle, labor compliance, employee relations, workforce planning for ramps/expansions, and use HRIS data to inform decisions.

Conduct quality audits of phone, email, and chat interactions; assess compliance with client standards; document errors and trends; produce reports and scorecards; recommend process improvements; coach team members; maintain QA tools and documentation; participate in calibration and training; and communicate quality standards and findings to leadership and clients.

Manage customer inquiries, feedback, and complaints across social media platforms. Provide timely, accurate, and empathetic responses; investigate issues; collaborate with support teams on complex resolutions; share relevant content; maintain brand voice; and report customer trends and insights to internal teams. The role also advocates for product and service improvements based on social media feedback.

Process semi-monthly payroll for regular, project-based, and contractual employees; prepare adjustments, remittance and tax reports, final pays, 13th-month pay, and annualization. Maintain employee records, attendance, timekeeping, benefits, leave administration, and payroll reconciliation reports. Respond to employee payroll inquiries, support offboarding, conduct internal audits, and assist with finance and accounting activities.

Manage workforce planning, scheduling, and real-time monitoring for multi-channel contact center programs. Build forecasts, staffing models, and dashboards; monitor SLAs/KPIs; perform root-cause analysis; recommend staffing and process improvements; coordinate with operations and client teams and support client-facing reviews.

Lead design and optimization of scalable ETL/data pipelines across on-premise and cloud environments, implement Microsoft Fabric solutions, build Power BI reports and unified data models, manage integrations and migrations (including Dynamics/Dataverse), ensure data quality/security/governance, troubleshoot and automate workflows, engage customers for requirements and delivery, and mentor team members.

As a Senior People Business Partner, you'll manage HR operations, align talent initiatives with business goals, and foster a high-performance culture while advising senior leaders and ensuring compliance with labor laws.

Lead technical support operations and client relationships for SaaS/AI programs. Manage and develop frontline leaders, monitor KPIs and SLAs, handle escalations, drive quality improvements, build reporting and training, and ensure support readiness and operational excellence across global teams.

Lead and own technical support operations for assigned programs: manage client relationships, monitor KPIs/SLAs/CSAT, drive quality and continuous improvement, develop Team Captains, oversee escalations, reporting, and operational strategy to deliver consistent, scalable customer experiences.