Jobs at Boldr (boldrimpact.com)

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Own global compensation operations, including job evaluation, market benchmarking, job architecture, salary banding, pay equity, compliance, and compensation review cycles. Lead cross-functional compensation projects, maintain dashboards and HR systems, advise stakeholders on complex pay decisions, introduce AI-enabled workflows, and mentor Total Rewards team members.

Owns global compensation operations, including job evaluation, market benchmarking, job architecture, salary bands, pay equity, compliance, and compensation analytics. Leads annual review cycles and cross-functional projects, maintains compensation systems and dashboards, advises leaders on complex pay decisions, pilots AI-enabled workflows, and mentors Total Rewards colleagues.

Manage accounts receivable activities, including invoicing, collections, payment tracking, customer account reconciliation, aging reports, and resolving outstanding issues. Maintain accounting records, prepare financial and management reports, support month-end and year-end close, assist with audits, analyze financial data, and recommend process improvements. The role also provides general finance administration and requires confidentiality, accuracy, organization, and collaboration with clients and internal teams.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

Lead end-to-end HR strategy and operations for assigned business units. Advise senior leaders, design people programs, manage employee lifecycle, labor compliance, employee relations, workforce planning for ramps/expansions, and use HRIS data to inform decisions.

Conduct quality audits of phone, email, and chat interactions; assess compliance with client standards; document errors and trends; produce reports and scorecards; recommend process improvements; coach team members; maintain QA tools and documentation; participate in calibration and training; and communicate quality standards and findings to leadership and clients.

Manage customer inquiries, feedback, and complaints across social media platforms. Provide timely, accurate, and empathetic responses; investigate issues; collaborate with support teams on complex resolutions; share relevant content; maintain brand voice; and report customer trends and insights to internal teams. The role also advocates for product and service improvements based on social media feedback.

Provide first- and second-level technical support via email, chat, and calls. Troubleshoot workflows, automations, email deliverability (SPF/DKIM/DMARC), and Beacon JavaScript API customizations. Reproduce and escalate bugs, assist with account and billing queries, document recurring issues, build knowledge base articles, and collaborate with internal teams to improve processes and customer experience.

Process semi-monthly payroll for regular, project-based, and contractual employees; prepare adjustments, remittance and tax reports, final pays, 13th-month pay, and annualization. Maintain employee records, attendance, timekeeping, benefits, leave administration, and payroll reconciliation reports. Respond to employee payroll inquiries, support offboarding, conduct internal audits, and assist with finance and accounting activities.

Manage workforce planning, scheduling, and real-time monitoring for multi-channel contact center programs. Build forecasts, staffing models, and dashboards; monitor SLAs/KPIs; perform root-cause analysis; recommend staffing and process improvements; coordinate with operations and client teams and support client-facing reviews.

The Director of Global Employment leads Boldr's Global Employment business, managing services, client relationships, and P&L. They collaborate across functions to drive recruitment and operational excellence, ensuring compliance and achieving strategic goals.

As Director, you will lead Boldr's Global Employment business, overseeing Employer of Record services, fostering client relationships, and driving team performance while managing the P&L.

As Director of Global Employment, you lead the GE business, managing service offerings, client relationships, team development, and P&L accountability while ensuring operational efficiency and strategic growth.

Own and nurture client relationships while leading Team Captains to meet SLAs and KPIs. Manage daily client communication, performance reporting, contract and billing follow-up, escalations, training/onboarding, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and growth.

Own client relationships and operational performance for assigned clients. Manage and develop Team Captains, run performance reviews, reporting, escalations, onboarding, training, process improvement, SLAs/MSAs, billing follow-ups, and cross-functional coordination to meet client KPIs and drive growth.

Manage client relationships and lead Team Captains to deliver operational excellence. Oversee performance reporting, SLAs/MSAs, billing follow-up, training, root-cause analysis, and continuous improvement across cross-functional teams.

Own and nurture client relationships while managing Team Captains to ensure SLA and KPI attainment. Lead daily performance reporting, escalations, training, onboarding, contract and billing management, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and client satisfaction.