Jobs at Boldr (boldrimpact.com)

The Senior Executive Assistant provides high-quality administrative support to executives, manages schedules, travel logistics, and internal communications, and enhances executive operations through process improvements.

The Marketing Lead will orchestrate campaigns, ensure alignment across teams, analyze performance metrics, and mentor junior marketers to enhance marketing effectiveness.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

The Senior Revenue Operations Specialist will lead RevOps initiatives, manage systems and tooling, support forecasting, and drive operational improvements to enhance scalable growth.

The Senior Accounting Associate oversees bookkeeping, prepares financial reports, conducts payroll, and supports audits while maintaining accounting systems.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Lead end-to-end HR strategy and operations for assigned business units. Advise senior leaders, design people programs, manage employee lifecycle, labor compliance, employee relations, workforce planning for ramps/expansions, and use HRIS data to inform decisions.

The Senior Revenue Operations Specialist will lead operational execution, manage GTM systems, and support strategic decision-making while optimizing processes and tools for revenue growth.

The Senior Executive Assistant provides high-quality support to Boldr's executive leadership, managing scheduling, travel, and communication while ensuring operational efficiency and confidentiality.

Conduct quality audits of phone, email, and chat interactions; assess compliance with client standards; document errors and trends; produce reports and scorecards; recommend process improvements; coach team members; maintain QA tools and documentation; participate in calibration and training; and communicate quality standards and findings to leadership and clients.

Manage customer inquiries, feedback, and complaints across social media platforms. Provide timely, accurate, and empathetic responses; investigate issues; collaborate with support teams on complex resolutions; share relevant content; maintain brand voice; and report customer trends and insights to internal teams. The role also advocates for product and service improvements based on social media feedback.

Provide first- and second-level technical support via email, chat, and calls. Troubleshoot workflows, automations, email deliverability (SPF/DKIM/DMARC), and Beacon JavaScript API customizations. Reproduce and escalate bugs, assist with account and billing queries, document recurring issues, build knowledge base articles, and collaborate with internal teams to improve processes and customer experience.

Process semi-monthly payroll for regular, project-based, and contractual employees; prepare adjustments, remittance and tax reports, final pays, 13th-month pay, and annualization. Maintain employee records, attendance, timekeeping, benefits, leave administration, and payroll reconciliation reports. Respond to employee payroll inquiries, support offboarding, conduct internal audits, and assist with finance and accounting activities.

Manage workforce planning, scheduling, and real-time monitoring for multi-channel contact center programs. Build forecasts, staffing models, and dashboards; monitor SLAs/KPIs; perform root-cause analysis; recommend staffing and process improvements; coordinate with operations and client teams and support client-facing reviews.

Provide VIP-level support to ~4,000 salons and 20 distributors across US/Canada: resolve account, order, and program issues; manage returns and redemptions; build Excel reports; maintain program materials; escalate complex issues; coordinate with internal teams and the client to ensure timely, accurate program administration and high customer satisfaction.

The Director of Global Employment leads Boldr's Global Employment business, managing services, client relationships, and P&L. They collaborate across functions to drive recruitment and operational excellence, ensuring compliance and achieving strategic goals.

As Director, you will lead Boldr's Global Employment business, overseeing Employer of Record services, fostering client relationships, and driving team performance while managing the P&L.

As Director of Global Employment, you lead the GE business, managing service offerings, client relationships, team development, and P&L accountability while ensuring operational efficiency and strategic growth.

Provide advanced post-sale technical and implementation support: execute customer implementations, troubleshoot complex data flows and SQL, resolve escalations, build knowledge bases, collaborate with PMs and product teams, and ensure high client satisfaction.

Own and nurture client relationships while leading Team Captains to meet SLAs and KPIs. Manage daily client communication, performance reporting, contract and billing follow-up, escalations, training/onboarding, root-cause analysis, process improvements, and cross-functional coordination to drive operational excellence and growth.