Manager, Implementations

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As an Implementations Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of products from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs.

In this role you will need to have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, manage integrations from connecting to scoping out future development, and be able to work collaboratively across organizations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy.
• Lead, mentor, and develop a team of Implementation Specialists or Consultants, providing guidance on project delivery, customer engagement, and product expertise.
• Handle implementations of varying scales (medium to large scale).
• Carry out implementation projects from beginning to end stages for mid-market customers.
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert.
• Complete virtual consultations and optimization strategies and support roll-outs.
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment).
• Understanding the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms.
• Drive operational excellence by standardizing implementation processes, identifying opportunities for improvement, and supporting change management initiatives. 
• Collaborate cross-functionally with teams to resolve escalations, share insights, and continuously enhance the implementation experience.
• Support strategic planning by contributing to resource forecasting, team capacity planning, and prioritization of high-impact projects.

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's degree in Business Administration, Project Management, or a related field.
• At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
• Proven people management experience with the ability to coach, mentor, and develop your team members.
• High-level understanding of the HR space, including hiring and workforce management concepts.
• Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes.
• Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear).
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth.
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements.
• Advanced understanding of and ability to explain system-to-system integrations.
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
• Ability to travel onsite for customer kickoff meetings (typically a few times per quarter).

• Familiarity with project management tools (i.e. Asana).

NICE TO HAVE…

• Project management, HR, or related certifications.
• HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS.
• Workato, Zapier, or similar integration middleware experience.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development