Jobs at Blue Mantis

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Manages billable technology services projects from startup through closure, overseeing scope, schedules, budgets, risks, issues, resources, vendors, financials, governance, and customer communications. Coordinates internal and external stakeholders across concurrent engagements, ensures deliverables meet acceptance criteria and business outcomes, manages change control, and supports PMO process improvement and customer relationship activities.

Support enterprise IT operations across multisite customer environments. Administer Windows, Linux, Unix, AWS, Azure, Microsoft 365, VMware, networking, firewalls, monitoring, backup, disaster recovery, and container platforms. Resolve incidents within SLAs, implement secure infrastructure solutions, troubleshoot network and cloud issues, maintain documentation, and support vulnerability remediation. Provide game-day support on major holidays and contribute to automation, performance tuning, capacity planning, and infrastructure resilience.

Designs, deploys, troubleshoots, and supports enterprise network and security infrastructure, including routing, switching, firewalls, wireless, cloud networking, VPNs, and data center services. The role analyzes operational incidents, implements remediation, maintains documentation, communicates with management, supports roadmap decisions, and participates in on-call rotations. It requires extensive experience with multi-vendor network security technologies, cloud platforms, and customer-facing technical work.

Leads a team of 4–6 senior network engineers while providing hands-on support for complex customer environments. Oversees daily operations, escalations, incident and major incident management, root cause analysis, preventive measures, performance reviews, on-call scheduling, and workload distribution. Troubleshoots and optimizes Cisco, Nexus, Meraki, Palo Alto, Check Point, F5, and SAN technologies, while supporting monitoring, automation, patching, firmware updates, and hardware lifecycle management.

Designs cloud and enterprise IT solutions for prospective customers, conducts product demonstrations, develops technical proposals and statements of work, creates quotes, advises customers during sales, and supports transition into onboarding. The role requires strong cloud, networking, communication, presentation, and customer engagement skills, with experience across Microsoft 365, Azure, Google Cloud, and AWS.

Provide remote and occasional onsite IT support for client hardware, software, Windows, macOS, and Microsoft server environments. Manage help desk tickets, document resolutions, troubleshoot networks and firewalls, administer Microsoft 365, support virtualization, Active Directory, DNS, DHCP, wireless access points, and assist with cloud migrations. Generate and install certificates on IIS web servers while delivering patient, customer-focused service.

Leads technical presales engagements for complex enterprise networking and network security solutions. Conducts client discovery, assesses environments, designs multi-domain architectures, develops cost models and proposals, supports RFPs, presents solutions, and coordinates handoffs to delivery. Serves as a senior advisor across Cisco, Juniper, Aruba, and Fortinet platforms, while mentoring architects and collaborating with sales, engineering, vendors, and delivery teams.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Support and administer enterprise server, virtualization, cloud, and network environments (Windows/Linux/Unix, AWS/Azure/O365, VMware). Monitor systems with SolarWinds/DataDog, lead incident resolution per SLAs, implement secure networking, manage backups/DR (Rubrik/Zerto), document topologies, and automate tasks. Provide on-call/game-day support for NYC-based customers.

Support and maintain multi-site enterprise server, virtualization, cloud, and network environments (Windows/Linux/Unix, VMware, AWS/Azure/O365). Monitor with SolarWinds/DataDog, lead incident resolution, implement security best practices, manage backups/DR (Rubrik/Zerto), document topology and procedures, and provide on-call/game-day support.

Design, implement, govern, and support enterprise Microsoft Power Platform solutions. Own platform architecture, ALM, environment/DLP policies, CoE governance, integrations with Microsoft 365/Azure, CI/CD pipelines, and provide operational support and citizen-developer enablement.