Jobs at Blue Mantis

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Design, implement, govern, and support enterprise Microsoft Power Platform solutions. Own platform architecture, ALM, environment/DLP policies, CoE governance, integrations with Microsoft 365/Azure, CI/CD pipelines, and provide operational support and citizen-developer enablement.

Support and troubleshoot large enterprise networks (switching, routing, firewalls, load balancers, SAN). Perform incident response, RCA, firmware/patch management, proactive monitoring, automation scripting, documentation, runbooks, stakeholder communication, and participate in on-call rotation.

Lead and grow Blue Mantiss Canadian sales organization: hire and develop a sales team, build and execute regional sales strategy, manage pipeline and forecasts in SFDC, co-sell with partners, drive new MRR and exceed quarterly targets while collaborating with GTM, marketing, partners and presales.

Drive new business and expand existing accounts by selling Blue Mantis solutions (Managed Services, Professional Services, Product Solutions, ServiceNow). Meet sales targets, develop territory/account plans, manage pipelines and forecasts, collaborate with technical teams and partners, prepare proposals and presentations, and ensure customer satisfaction and contractual fulfillment.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Support and administer enterprise server, virtualization, and cloud environments (AWS/Azure/O365/VMware), manage networking hardware and monitoring (Cisco/Arista/Meraki, SolarWinds, DataDog), lead network incident resolution, implement security best practices, maintain documentation, and provide backup/DR support (Rubrik, Zerto).

Manage and support enterprise server, virtualized, and cloud environments; administer networking hardware and monitoring tools; lead incident resolution and vulnerability remediation; support backup/DR; implement security best practices and maintain network documentation and topology maps.

Presales Enterprise Architect engages with sales and clients to design scalable, enterprise-wide IT architectures across cloud, networking, storage, virtualization and security. They produce high-level designs, support proposals and RFPs, advise on industry best practices and regulations, harmonize roadmaps with partners, mentor junior staff, and evangelize solutions at customer and industry events to drive sales and client success.

Support Account Executives by preparing and managing quotes, coordinating with vendors, handling renewals and deal tracking in CRM, communicating order/status to customers, and coordinating with Ops/Finance to ensure timely fulfillment.

Manage, monitor, and optimize SQL Server databases across multiple customer environments, ensuring high availability, performance, backups, and disaster recovery. Troubleshoot issues, perform upgrades, implement HA solutions (AlwaysOn, clustering, replication), tune queries and capacity, document procedures, and provide mentoring and cross-team collaboration. Support deployments and ensure security/compliance.