Teams at Blue Mantis

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Develop new business, manage and expand client relationships, exceed sales quotas, and drive revenue across SMB, mid-market, and enterprise accounts. Build territory and account plans, prospect and close opportunities, maintain sales pipelines and forecasts, advise customers on technology solutions, coordinate vendors and partners, prepare proposals and business cases, manage agreements, and collaborate with technical, project management, marketing, and leadership teams.

Manages billable technology services projects from startup through closure, overseeing scope, schedules, budgets, risks, issues, resources, vendors, financials, governance, and customer communications. Coordinates internal and external stakeholders across concurrent engagements, ensures deliverables meet acceptance criteria and business outcomes, manages change control, and supports PMO process improvement and customer relationship activities.