The Role
Support and administer enterprise server, virtualization, cloud, and network environments (Windows/Linux/Unix, AWS/Azure/O365, VMware). Monitor systems with SolarWinds/DataDog, lead incident resolution per SLAs, implement secure networking, manage backups/DR (Rubrik/Zerto), document topologies, and automate tasks. Provide on-call/game-day support for NYC-based customers.
Summary Generated by Built In
Blue Mantis is looking to hire a IT Operations Engineer to support multiple customers based in the New York City area. The ideal candidate will be proficient in supporting various systems and applications, including server and cloud environments, and should also have experience with networking. This team supports a wide array of technologies to meet the needs of our customers’ large enterprise network environments.
Key Responsibilities
- Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
- Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
- Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
- System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
- Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
- Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
- Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.
Skills, Knowledge and Expertise
Required Skills
- Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
- Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies, Infoblox, DNS, and remediation of vulnerabilities.
- Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
- Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
- Familiarity with automation tools and scripting
- Excellent problem-solving skills with the ability to adapt to dynamic priorities.
Preferred Skills
- Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista)
- Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
- Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
- Knowledge of infrastructure capacity planning and performance tuning.
- Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
- Familiarity with security best practices, SIEM platforms, and endpoint protection.
- Experience with advanced video streaming technologies and CDNs.
- Familiarity with infrastructure performance tuning and capacity planning.
Qualifications
- Provide game day support on major holidays when games are played.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience.
- Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred).
- Experience: Demonstrated expertise in a complex, multisite environment.
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Skills Required
- Experience administering Windows, Linux, and Unix server environments
- Hands-on experience with AWS, Azure, Office365 and enterprise cloud operations
- Experience with VMware virtualization and VMware-based environments
- Experience with Cisco Nexus, Arista, Meraki switches and Cisco Wireless Controllers
- Experience using ServiceNOW ticketing system
- Experience with Infoblox and DNS management and vulnerability remediation
- Experience supporting backup and DR solutions such as Rubrik and Zerto
- Hands-on experience with firewalls, routing protocols, and network monitoring tools (SolarWinds, DataDog)
- Familiarity with automation tools and scripting for operations
- Provide game day support on major holidays when games are played
- Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience
- Demonstrated expertise in a complex, multisite environment
- CCNA, CCNP, ITIL or equivalent technical certifications
- Proficiency in scripting languages (Python, PowerShell, Bash) for automation
- Experience with Kubernetes, Docker, and container orchestration
- Familiarity with cloud-based networking solutions in AWS/Azure/O365
- Familiarity with SIEM platforms, endpoint protection, and security best practices
- Experience with advanced video streaming technologies and CDNs
- Knowledge of infrastructure capacity planning and performance tuning
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The Company
What We Do
Blue Mantis (fka GreenPages) provides digital technology services and strategic guidance to help clients modernize their businesses with next-generation technologies. With 30+ years expertise across managed services, cybersecurity, and cloud, Blue Mantis delivers innovative solutions that enable clients across all industries to compete successfully and meet ambitious digital goals
