BlackRock
All Teams
Operations
Our relationship management professionals build and maintain client relationships, work closely with professionals across BlackRock to provide outstanding service and are responsible for the strategy and distribution of BlackRock’s platform.
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What People Are Saying About BlackRock
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Mission & Purpose: Operations has a clear mandate to support the end‑to‑end investment process, anchored by a fiduciary ethos and the "One BlackRock" principles. This clarity and direct linkage to markets and clients are presented as motivating in day‑to‑day work on Aladdin.
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Learning & Development: Structured learning and apprenticeship are emphasized through programs like BlackRock Academies, mentorship, and on‑desk training. Feedback suggests early exposure across products and functions enables skill‑building and internal mobility into adjacent operations, product, data, or change roles.
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Innovation & Products: Aladdin‑centered, tech‑enabled workflows and automation are core to how Operations scales, coordinates, and reduces risk. Teams are encouraged to drive continuous improvement and AI‑assisted operations while partnering cross‑functionally to evolve processes.
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At a glance
investment operations
Investment Operations are responsible for the end-to-end investment management process, providing operational support to BlackRock’s portfolio management teams and client groups. We also own the day-to-day relationships with external service providers, such as banks and data/index suppliers, ensuring that they optimize BlackRock’s relationships.
client experience
Service experience is a key driver in why clients choose to do business with BlackRock. The Client Experience (CX) function touches all aspects of the client journey! Examples of the work we do include driving engagement with prospective and existing clients on service issues, strategies and solutions relevant to them; using client and employee insights to optimize processes and build technology that enables scale and efficiency in our service offerings; and providing ongoing service and advocacy for existing clients. Our vision is to make it easier for clients to do business with BlackRock, making service so simple that it becomes a source of Alpha.
