Jobs at Black Kite

Lead technical discovery, customized product demonstrations, proof-of-concept engagements, and enterprise solution development for Black Kite’s cybersecurity platform. Advise customers and sales teams on third-party cyber risk, integrations, compliance, and technical objections. Support strategic partners, customer enablement, product feedback, and roadmap priorities while helping close complex enterprise sales cycles.

Manage and expand Black Kite’s Central-region channel partner ecosystem. Recruit and onboard partners, strengthen executive relationships, enable partner sales teams, develop joint business plans, manage pipelines and forecasts, and drive partner-sourced revenue. Position Black Kite’s cybersecurity and third-party risk management platform through solution selling, co-selling, go-to-market collaboration, and executive presentations while consistently achieving sales targets.

Own innovation projects and product lifecycle activities, including ideation, strategy, vision, roadmapping, execution, market analysis, pricing, competitive analysis, and customer advocacy. Partner with engineering, architecture, design, marketing, and sales teams to develop customer solutions and support product priorities. Report to the Chief Product Officer while driving cross-functional collaboration and communicating customer needs.

Manage and grow customer accounts through onboarding, training, proactive engagement, executive relationship building, and value selling. Monitor customer health, adoption, and platform usage; identify expansion opportunities; resolve technical issues with internal teams; and develop strategies to increase product engagement. The role requires SaaS experience, CRM and customer success tool proficiency, cybersecurity understanding, strong communication skills, and technical aptitude.

Own the full sales cycle for SMB and commercial customers across Chicago and the Midwest. Responsibilities include prospecting, pipeline development, executive engagement with security and risk leaders, channel collaboration, forecasting, Salesforce opportunity management, and cross-functional partnership. The role requires consultative selling of Black Kite’s third-party cyber risk management platform, quota attainment, multi-stakeholder deal management, and strong regional relationships.

Conduct high-volume outbound prospecting, research target accounts, identify decision-makers, nurture leads, generate interest, and schedule qualified meetings. Collaborate closely with Account Executives to build pipeline and achieve revenue goals. Maintain accurate CRM records and consistently meet monthly, quarterly, and annual performance targets.

Own the full sales cycle for Black Kite’s third-party cyber risk management platform across the Pacific Northwest commercial territory. Responsibilities include prospecting, pipeline development, executive engagement, consultative selling, channel collaboration, Salesforce forecasting, cross-functional deal execution, and providing market feedback. The role targets SMB and commercial security and risk leaders and requires quota achievement, cybersecurity or SaaS sales experience, regional relationships, and strong multi-stakeholder communication skills.

Own the internal AI automation lifecycle from stakeholder discovery and requirements definition through prototyping, deployment, handoff, and iteration. Build AI-powered automations and agentic workflows using coding tools, low-code platforms, LLM APIs, and business systems. Evaluate feasibility, prioritize use cases, document solutions, measure business impact, manage production issues, and collaborate with AI engineering and governance teams.

Leads Black Kite’s technology alliance strategy, building strategic partnerships that generate partner-influenced and discrete revenue. Responsibilities include recruiting and managing technology partners, developing joint go-to-market plays, co-selling and co-marketing programs, overseeing integrations, forecasting pipeline, creating joint business plans, and collaborating across sales, product, marketing, engineering, and services. The role begins as an individual contributor and grows into leading an Alliances Development Representative team.

Provides frontline product support to SaaS customers through Zendesk and email. Responsibilities include troubleshooting issues, resolving inquiries, routing cases internally, maintaining reporting systems, identifying product friction, and updating help-portal content. The role requires cybersecurity awareness, strong communication, organization, documentation, collaboration, and 1–3 years of SaaS product support and customer service experience.

Manage and optimize PostgreSQL and SQL Server databases hosted on Google Cloud, particularly Cloud SQL. Responsibilities include SQL query tuning, execution-plan analysis, indexing, maintenance, backups, disaster recovery, high availability, monitoring, and troubleshooting. The role collaborates with engineering teams to improve database performance, reliability, scalability, and security while supporting GCP infrastructure and cloud database operations.