Jobs at Black Kite

Own and scale Black Kite’s global Customer Success function, including strategy, organization design, segmentation, customer health, retention, expansion, budgeting, and talent development. Lead two Senior Directors and the broader CSM organization while owning GDR and NDR outcomes. Drive AI adoption across customer workflows, represent Customer Success at the executive level, and partner cross-functionally with Sales, Product, Marketing, Finance, and Engineering.

Drive partner ecosystem growth across the Central U.S. by recruiting, onboarding, enabling, and managing regional and national channel partners. Own partner pipelines, account plans, forecasts, and revenue targets while developing joint business and go-to-market strategies. Position Black Kite’s cybersecurity and third-party risk platform through value selling, executive engagement, co-selling, and opportunity expansion. Build strategic relationships with VARs, systems integrators, and other channel organizations to increase adoption and partner-sourced revenue.

Own the full enterprise SaaS sales cycle for federal, state, local, and education-sector customers. Build relationships with government stakeholders, execute territory and revenue plans, navigate public-sector procurement, FAR/DFARS, contracts, grants, and RFPs, and exceed multi-million-dollar quotas. Partner with sales engineering, channel, customer success, and product teams on demonstrations and proposals while managing forecasting, pipeline, CRM hygiene, and industry events.

Lead technical discovery, customized product demonstrations, proof-of-concept engagements, and enterprise solution development for Black Kite’s cybersecurity platform. Advise customers and sales teams on third-party cyber risk, integrations, compliance, and technical objections. Support strategic partners, customer enablement, product feedback, and roadmap priorities while helping close complex enterprise sales cycles.

Own innovation projects and product lifecycle activities, including ideation, strategy, vision, roadmapping, execution, market analysis, pricing, competitive analysis, and customer advocacy. Partner with engineering, architecture, design, marketing, and sales teams to develop customer solutions and support product priorities. Report to the Chief Product Officer while driving cross-functional collaboration and communicating customer needs.

Own the full sales cycle for SMB and commercial customers across Chicago and the Midwest. Responsibilities include prospecting, pipeline development, executive engagement with security and risk leaders, channel collaboration, forecasting, Salesforce opportunity management, and cross-functional partnership. The role requires consultative selling of Black Kite’s third-party cyber risk management platform, quota attainment, multi-stakeholder deal management, and strong regional relationships.

Conduct high-volume outbound prospecting, research target accounts, identify decision-makers, nurture leads, generate interest, and schedule qualified meetings. Collaborate closely with Account Executives to build pipeline and achieve revenue goals. Maintain accurate CRM records and consistently meet monthly, quarterly, and annual performance targets.

Own the full sales cycle for Black Kite’s third-party cyber risk management platform across the Pacific Northwest commercial territory. Responsibilities include prospecting, pipeline development, executive engagement, consultative selling, channel collaboration, Salesforce forecasting, cross-functional deal execution, and providing market feedback. The role targets SMB and commercial security and risk leaders and requires quota achievement, cybersecurity or SaaS sales experience, regional relationships, and strong multi-stakeholder communication skills.

Manage and optimize PostgreSQL and SQL Server databases hosted on Google Cloud, particularly Cloud SQL. Responsibilities include SQL query tuning, execution-plan analysis, indexing, maintenance, backups, disaster recovery, high availability, monitoring, and troubleshooting. The role collaborates with engineering teams to improve database performance, reliability, scalability, and security while supporting GCP infrastructure and cloud database operations.