Teams at Black Kite

Own and scale Black Kite’s global Customer Success function, including strategy, organization design, segmentation, customer health, retention, expansion, budgeting, and talent development. Lead two Senior Directors and the broader CSM organization while owning GDR and NDR outcomes. Drive AI adoption across customer workflows, represent Customer Success at the executive level, and partner cross-functionally with Sales, Product, Marketing, Finance, and Engineering.

Drive partner ecosystem growth across the Central U.S. by recruiting, onboarding, enabling, and managing regional and national channel partners. Own partner pipelines, account plans, forecasts, and revenue targets while developing joint business and go-to-market strategies. Position Black Kite’s cybersecurity and third-party risk platform through value selling, executive engagement, co-selling, and opportunity expansion. Build strategic relationships with VARs, systems integrators, and other channel organizations to increase adoption and partner-sourced revenue.

Own the full enterprise SaaS sales cycle for federal, state, local, and education-sector customers. Build relationships with government stakeholders, execute territory and revenue plans, navigate public-sector procurement, FAR/DFARS, contracts, grants, and RFPs, and exceed multi-million-dollar quotas. Partner with sales engineering, channel, customer success, and product teams on demonstrations and proposals while managing forecasting, pipeline, CRM hygiene, and industry events.