Jobs at Black Duck

Owns critical production incidents and reliability operations for large-scale systems in a 24/7 environment. Responsibilities include incident leadership, monitoring, root cause analysis, automation, observability, runbook and disaster recovery management, customer communications, and cross-functional coordination. The role also provides technical leadership, mentorship, and oversight of reliability-critical changes and architecture decisions.

Leads production operations and site reliability for large-scale, customer-facing systems in a 24/7 environment. Owns critical incident management, monitoring, root cause analysis, reliability improvements, automation, runbooks, disaster recovery, and operational communications. Collaborates across Engineering, Product, CloudOps, and Support while mentoring engineers, guiding shift teams, reviewing reliability-critical changes, and improving operational maturity.

Leads technical pre-sales for application security solutions, partnering with Account Executives on new-business opportunities. Conducts discovery sessions, product demonstrations, proof-of-value engagements, technical presentations, solution design, competitive differentiation, and integration discussions. Advises technical and executive stakeholders on SAST, SCA, DAST, LLM-based security solutions, DevSecOps, vulnerabilities, and risk mitigation. Requires strong application security knowledge, technical communication, and experience influencing enterprise buyers.

Lead technical pre-sales engagements for application security solutions, partnering with Account Executives on new business sales cycles. Conduct discovery sessions, demonstrations, proof-of-value engagements, technical presentations, and solution design. Advise prospects on SAST, SCA, DAST, LLM-based security, and DevSecOps environments while addressing risks, integration needs, competitive differentiation, and business outcomes.

Provides technical support for application security products, serving as a customer contact, troubleshooting complex C/C++ and Java issues, collaborating with R&D, reproducing defects, managing support cases, and sharing technical knowledge. Requires Linux/Unix, database, and programming experience, with Japanese proficiency preferred for APAC customer support.

Processes standard and non-standard global customer orders from acceptance through fulfillment. Reviews pricing, contracts, tax, export compliance, billing, and revenue recognition requirements; manages order backlogs and resolves discrepancies. Coordinates with cross-functional teams, escalates complex issues, supports month-end close, maintains process documentation, and contributes to automation, standardization, user acceptance testing, and continuous improvement across the order-to-cash process.

Design, develop, troubleshoot, and debug cloud-hosted, cloud-native applications using Java and microservices. Lead architecture and technical design decisions, ensure scalable and secure production software, conduct code reviews and testing, mentor engineers, collaborate with product and engineering stakeholders, and apply emerging cloud technologies to improve performance and quality.

Design, build, and operate resilient, secure GCP-based infrastructure for customer-facing SaaS. Own networking, CI/CD/GitOps, Kubernetes deployments, monitoring, autoscaling, incident response, and compliance. Collaborate cross-functionally, use AI/LLM tools to automate runbooks and diagnostics, and ensure high availability and performance.

Deploy and configure on-premises and cloud test environments using Linux, databases, AWS or GCP, Docker, Kubernetes, and Jenkins. Develop performance tests with LoadRunner, DevWeb, Apache Benchmark, Cypress, and custom scripts. Troubleshoot deployments and product issues, analyze logs and test results, diagnose performance bottlenecks, and use monitoring tools such as Prometheus, Grafana, New Relic, and Datadog to evaluate distributed applications.

Design, develop, and maintain Java Spring Boot microservices for enterprise customer-facing applications. Drive system and architectural design, write testable code, collaborate with DevOps/QA for CI/CD, mentor junior engineers, own end-to-end feature delivery, and support production systems through troubleshooting, monitoring, and continuous improvement.

Designs, builds, and operates secure, highly available SaaS infrastructure on GCP. Responsibilities include network architecture, CI/CD and GitOps automation, observability, incident response, autoscaling, cost optimization, Kubernetes deployments, operational documentation, and compliance. The role partners cross-functionally to support customer-facing environments, improve reliability, and use AI and LLM tools for automation and troubleshooting.

Partners with sales teams to acquire and expand customers by leading technical discovery, product demonstrations, workshops, proof-of-value engagements, and solution design. Advises development, security, and executive stakeholders on application security, DevSecOps, software supply chain risks, compliance, and AI-assisted development. Builds trusted relationships, supports technical validation, differentiates solutions competitively, and connects security capabilities to business outcomes.

Lead and own the enterprise vulnerability management program across cloud, endpoints, and applications: design scanning and automated patching architectures, prioritize risk using CVSS/EPSS/KEV, enforce remediation SLAs, integrate with ITSM/CMDB and CI/CD pipelines, produce executive metrics, mentor staff, and maintain audit-ready evidence.

Owns and stabilizes large-scale production systems in a 24/7 environment. Responsibilities include critical incident management, monitoring, root cause analysis, reliability improvements, operational automation, dashboard and runbook maintenance, disaster recovery, customer communications, and cross-functional coordination. Provides technical leadership, mentorship, shift guidance, and reliability-focused architecture input while supporting cloud, Kubernetes, distributed systems, and observability platforms.

Lead the design and development of data services, manage data reliability, create data models, and ensure data products support ML workflows.

Drive outbound and inbound sales development across calls, email, and LinkedIn; qualify leads, research target accounts, create meaningful prospect conversations, and generate qualified pipeline. Partner with Account Executives, track activity and insights in Salesforce, and collaborate with Marketing and Sales. The role requires strong communication, organization, resilience, initiative, and the ability to build relationships in a fast-paced software security environment.

Leads HR strategy and execution across Japan and APJ, partnering with business leaders on workforce planning, organizational design, talent management, leadership development, employee relations, performance management, compliance, and organizational change. Advises on Japanese labor practices, drives regional HR programs, promotes employee engagement, and uses workforce analytics to improve organizational effectiveness. Collaborates with global HR, Legal, Payroll, Talent Acquisition, and Total Rewards teams.

Leads the architecture, implementation, security, scalability, and operational excellence of enterprise IAM and CIAM platforms. Serves as the technical authority for authentication, authorization, federation, and identity lifecycle management. Provides cross-team architectural guidance, establishes engineering standards, mentors engineers, improves observability and reliability, and influences technology strategy. The role also promotes responsible AI-assisted development and modern software engineering practices across the organization.

Leads global sales enablement strategy, onboarding, continuous learning, certification, coaching, and leadership development for enterprise software sales teams. Builds scalable training programs, drives sales methodology adoption, develops manager coaching capabilities, and partners with commercial functions on product and competitive readiness. Uses performance analytics to improve seller productivity, pipeline progression, win rates, and quota attainment while managing the enablement team, budget, vendors, and operating processes.

The ProdOps Engineer 3 will develop scalable solutions, drive cloud and containerization strategies, and manage shift operations while ensuring system security and compliance.