Jobs at Black Box

Delivers post-sales network engineering services, including requirements assessment, solution design, equipment staging, configuration, testing, deployment, documentation, and client coordination. Manages complex data center networking environments involving routers, switches, firewalls, load balancing, DMZs, DDI, routing protocols, and modern switching architectures. Collaborates with clients, vendors, Smart Hands, project managers, and internal teams to meet service-level objectives, resolve issues, improve deployment processes, and enhance service delivery.

Coordinates client delivery projects by managing tasks, schedules, deliverables, documentation, stakeholder communications, reporting, and change control. Supports payroll, onboarding, material ordering, requirements gathering, testing, and operational transitions. Analyzes project performance data, monitors delays, prepares reports and presentations, and identifies process improvements. The role requires onsite second-shift availability, strong organization, communication, analytical skills, and proficiency with project management and business software.

Supports backend sales operations activities and related administrative processes.

Install, configure, and troubleshoot Cisco collaboration and unified communications systems, including call managers, voice gateways, contact centers, Webex, SIP border solutions, LAN switches, and networking components. Establish QoS policies, implement security and privacy controls for voice systems, resolve integrated technology issues, and maintain accurate issue tracking.

Processes and verifies daily client invoices, including coding, supporting documentation, proof of delivery, credits, and dispute resolution. Maintains billing reports, reviews unbilled and open-order reports, follows up with vendors and internal teams, and supports month-end closing. Responds to customer and employee inquiries, researches discrepancies, escalates issues, and ensures accurate documentation. This is an office-based mandatory night-shift role requiring collaboration across sales, service, dispatch, and project teams.

Entry-level low-voltage technician role combining fiber-optic, copper, telecommunications, and infrastructure installation, troubleshooting, and maintenance. The technician will read schematics, use industry tools, gain networking and systems-integration experience, follow safety standards, and provide client service while traveling across the United States. Training, mentorship, and career development are provided.

Lead global sales enablement and technical training for TPS teams. Responsibilities include Salesforce adoption, product and technical education, consultative selling training, SharePoint knowledge repositories, bid and tender databases, certification programs, learning paths, digital training content, and performance analytics. The role collaborates with sales, product, engineering, operations, marketing, and other teams to standardize capabilities and improve sales effectiveness across global regions.

Designs, implements, operates, and supports enterprise wired and wireless networks. Provides L2/L3 troubleshooting for routing, switching, and WLAN incidents; configures Cisco and Juniper infrastructure; supports deployments, upgrades, performance tuning, and high availability. Performs root cause analysis, coordinates with ISPs and vendors, maintains network documentation, supports audits, and follows security and compliance standards. The role may include on-call or shift-based support.

Provides post-sales WLAN engineering consulting, including requirements analysis, solution design, equipment staging, configuration, testing, deployment, documentation, troubleshooting, wireless surveys, and client support. The role manages relationships with customers and technology vendors, recommends solution and process improvements, supports service-level and financial objectives, and delivers network integrations across geographically distributed environments. Requires broad networking expertise, wireless survey proficiency, multi-vendor configuration experience, and knowledge of private 5G/LTE solutions.

Acquires new clients, manages RFQs, RFIs, RFPs, quotes, proposals, key accounts, renewals, and account plans. Builds executive-level client and vendor relationships, conducts innovation and roadmap sessions, pitches CX/CCaaS, UCaaS, networking, cybersecurity, and workplace solutions, and coordinates presales support. Maintains Salesforce opportunities, achieves vendor certifications, and meets quarterly and annual revenue and gross-margin targets.

Lead end-to-end delivery of complex control room, KVM, and Professional AV integration projects across EMEA. Manage multidisciplinary teams, budgets, schedules, risks, quality, safety, contracts, vendors, subcontractors, customer relationships, commissioning, and final handover. Projects range from €100K to €10M and involve mission-critical environments such as utilities, transportation, defense, emergency operations, and manufacturing. Travel up to 50% across EMEA is required.

Lead end-to-end data center construction projects, managing schedules, scope, budgets, change events, safety, quality, contracts, vendors, and stakeholder communications. Apply PMO standards, construction accounting, cost forecasting, regulatory requirements, and delivery methodologies including GMP, design-build, fixed-price, and time-and-material. Use construction technology platforms to document progress, track expenditures, mitigate risks, resolve conflicts, and drive continuous improvement.

Maintains customer credit data in YayPay, supports credit and collections inquiries, processes refunds for credit balances, prepares escheatment forms, runs Dun & Bradstreet reports, and ensures compliance with company policies and applicable regulations.

Leads SAP S/4HANA Finance and Controlling implementations, configuration, optimization, testing, and support across GL, AP, AR, Asset Accounting, and CO modules. Drives finance-process automation and improvement, financial reporting, compliance, cross-functional integration, and business-team training. Provides leadership, mentoring, issue resolution, and project-team guidance while supporting integrations with other SAP modules and applying SAP Activate and agile delivery practices.

Coordinate domestic and international shipping, routing, delivery tracking, warehouse operations, inventory control, receiving, staging, and order quality assurance. Communicate with customers, vendors, sales, operations, suppliers, engineering, and 3PL partners. Process compliance documentation, resolve accounts payable issues, maintain material trackers and reports, and implement process improvements. The role requires second-shift availability and strong organizational, analytical, reporting, and problem-solving skills.

Manage, configure, monitor, and enhance CrowdStrike Falcon and other enterprise security platforms. Triage and investigate alerts, respond to incidents, perform root-cause analysis, and maintain security controls, policies, documentation, and reporting. Support SIEM, XDR, SOAR, endpoint, network, cloud, DLP, IAM, vulnerability management, audit, compliance, risk assessment, and IT-GRC activities. Collaborate with global infrastructure and security teams while supporting regulatory and industry frameworks.

Manages customer accounts and supports sales activities.

Leads multiple large-scale construction and structured cabling or data center projects from planning through completion. Manages project teams, subcontractors, schedules, budgets, cost forecasting, safety, quality, deliverables, and client relationships. Oversees installation strategies, change management, resource planning, reporting, and financial performance. Supports continuous improvement, employee development, and business expansion while ensuring projects meet schedule, quality, safety, and profitability objectives.

Create, maintain, and improve technical documentation for KVM, AV, IoT, and control room products. Collaborate with Product Management, Engineering, and R&D to ensure accurate, user-friendly content across web, print, and partner channels. Use AI authoring tools to improve content development, translation, reuse, and version control. Translate complex technical concepts for diverse audiences, manage revisions, support control room strategy content, and promote documentation best practices.

Serves as the bridge between business stakeholders and BI/IT teams by translating requirements into analytics solutions. Defines KPIs, guides Power BI and SQL development, validates data and dashboards, coordinates UAT, supports governance and standardization, trains users, and drives adoption of business intelligence tools. Partners with Sales, Finance, Delivery, and Operations leaders to deliver actionable insights and measurable business outcomes.