Teams at Black Box

Designs AV and video conferencing solutions, creates CAD and Visio schematics, supports project managers, gathers client requirements, pitches solutions, generates leads, and maintains relationships with AV OEMs and distributors.

Develop and support enterprise ServiceNow implementations across ITSM, CSM, FSM, and ITBM. Configure modules, build integrations using JavaScript, SOAP, REST, and SAML, and customize UI components with HTML, CSS, Jelly, and UI Macros. Create business rules, script includes, UI actions, scheduled jobs, client scripts, and Flow Designer elements. Collaborate with cross-functional teams, troubleshoot issues, and improve ServiceNow implementation methodologies.

Develop, configure, and integrate ServiceNow modules across the enterprise. Build business rules, script includes, UI actions, Flow Designer components, and client- and server-side JavaScript. Customize user interfaces, troubleshoot instances, support users, document configurations, and drive continuous improvement. Collaborate with cross-functional stakeholders to translate business requirements into solutions while applying ServiceNow APIs, web services, relational databases, ITIL, and ITSM best practices.