THE ROLE
Blackbox is building a training function and a customer and partner experience center, and this role will lead both. You will create and deliver the training that helps system integrators, channel partners, and Blackbox sales teams understand, sell, deploy, and support our KVM and command-and-control solutions, and you will build and run the experience center in Plano, Texas, where customers and partners see and use our products. You will set the direction for how Blackbox teaches its products and build the team, content, and facility to deliver it
KEY RESPONSIBILITIES
Training strategy and curriculum. Define the training strategy, audiences, and curriculum for system integrators, partners, and Blackbox sales and technical teams, including certification paths, and keep them aligned with product launches.
Training delivery. Deliver hands-on and instructor-led training in person, remotely, and in the experience center across the US, EMEA, and APAC, including product training for new Blackbox sales hires.
Team and content standards. Lead the training team, including remote team members in other time zones, and hire trainers as the program grows. Set the standards, templates, and assessments that keep training consistent and current as products change.
Experience center. Design, build, and operate the experience center in Plano. Plan the space, demonstration environments, and lab equipment, manage the budget, vendors, and schedule, keep demo systems current with product releases, and host customer and partner visits with Sales and Marketing.
Product readiness. Work with Product Management and Engineering so training content and demonstration systems are ready for each product launch.
Measurement. Select and administer the learning management system, track completion, assessment results, and partner feedback, and report training outcomes to leadership.
WHAT SUCCESS LOOKS LIKE IN 6 TO 12 MONTHS
A curriculum and delivery plan for integrators, partners, and new sales hires, with the first courses delivered.
A training team in place and a content library growing on a published schedule.
The experience center designed, funded, and on track to open on its committed date.
Training results measured and reported to leadership on a regular cadence.
REQUIRED QUALIFICATIONS
8+ years in technical training, enablement, or customer education for hardware or infrastructure products, including leading a team.
Experience building a training program from scratch, including curriculum, assessments, and certification.
Experience delivering hands-on technical training to external audiences such as partners, integrators, or customers, in person and remotely.
Experience planning, building, or running a demo center, lab, showroom, or similar facility, including budget and vendor management.
Technical fluency in AV, KVM, networking, or IT infrastructure sufficient to teach it and operate lab environments.
Experience leading remote teams across time zones.
Bachelor’s degree in a technical or educational field, or equivalent experience.
Willingness to travel internationally.
PREFERRED QUALIFICATIONS
Experience in the AV, KVM, broadcast, or command-and-control industry.
Experience running channel partner or integrator certification programs.
Experience with learning management systems and e-learning tools.
Experience using AI-assisted tools for content and video production.
#LI-VB1
Skills Required
- 8+ years of experience in technical training, enablement, or customer education for hardware or infrastructure products, including team leadership
- Experience building a training program from scratch, including curriculum, assessments, and certification
- Experience delivering hands-on technical training to external audiences such as partners, integrators, or customers, both in person and remotely
- Experience planning, building, or running a demo center, lab, showroom, or similar facility, including budget and vendor management
- Technical fluency in AV, KVM, networking, or IT infrastructure sufficient to teach and operate lab environments
- Experience leading remote teams across time zones
- Bachelor's degree in a technical or educational field, or equivalent experience
- Willingness to travel internationally
- Experience in the AV, KVM, broadcast, or command-and-control industry
- Experience running channel partner or integrator certification programs
- Experience with learning management systems and e-learning tools
- Experience using AI-assisted tools for content and video production
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
