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Fintech • Mobile • Real Estate • Financial Services • PropTech
Build and operate the backend for Bilt’s AI-powered Concierge across chat, SMS, email, and iMessage. Responsibilities include agent tools and workflows, multi-agent orchestration, model routing, distributed systems, messaging, authentication, performance optimization, evaluation harnesses, and proactive engagement features. The role requires production backend experience, LLM familiarity, cloud service operation, strong distributed-systems fundamentals, product judgment, AI coding-agent usage, and clear technical writing.
Fintech • Mobile • Real Estate • Financial Services • PropTech
Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.
Fintech • Mobile • Real Estate • Financial Services • PropTech
Own Bilt’s organic social presence across Instagram, TikTok, LinkedIn, and X. Develop, produce, write, publish, and analyze weekly content; manage the social calendar and community engagement; direct freelance creatives; and partner with marketing, communications, design, and video teams on launches and campaigns. Build scalable workflows, formats, and content series that grow the brand’s organic reach.
