Jobs at Bill Gosling Outsourcing

Leads the Campaign Administration Team in monitoring and optimizing voice, SMS, email, chat, IVC, and IVR campaigns. Responsibilities include managing targeting lists, pacing, callbacks, redial logic, campaign metrics, list exhaustion, dialing forecasts, campaign leakage, and operational adjustments. The role coordinates with Operations, IT, Helpdesk, Mission Control, clients, and vendors, supports troubleshooting, analyzes contact data, and recommends improvements to campaign performance.

Oversee performance, budgets, staffing, client relationships, reporting, billing, SLAs, inventory, and resource allocation across multiple client groups. Develop operational strategies, improve processes, manage schedules, forecast revenue and expenses, and ensure company and client objectives are met. Lead, coach, motivate, and develop teams while partnering with senior management and clients to maintain service quality and productivity.

Manages client-group performance, budgets, staffing, KPIs, reporting, and operational objectives. Analyzes trends, improves processes, allocates resources, maintains employee and client records, and recommends personnel actions. The role also manages client relationships and motivates teams to deliver reliable customer support while meeting company performance goals.

The Reporting Analyst designs, maintains, and improves business reporting systems, databases, dashboards, and analytical tools. Responsibilities include collecting and analyzing data, validating reports, monitoring business trends, automating reporting processes, and communicating insights to stakeholders. The role supports marketing, sales, financial, operational, and other business functions while aligning reports with objectives and KPIs. Advanced Excel and Power BI experience are expected, while Python, SQL, VBA, and SAP knowledge are beneficial.

Generates qualified sales pipeline through outbound prospecting, inbound lead qualification, personalized outreach, and introductory meeting booking. Maintains prospect and CRM records, follows outreach cadences, tests messaging, communicates BPO and technology value propositions, and partners with Sales and Marketing. Provides market feedback, represents the company at trade shows and events, and meets activity, meeting, and qualified-opportunity targets.

Leads HR operations, including recruitment, onboarding, employee relations, compensation, benefits, payroll, performance management, compliance, HR records, policy administration, and offboarding. Partners with senior management on HR projects, analyzes workforce metrics, supports employee engagement, advises managers, resolves grievances, and ensures local and global employment practices are followed.

Leads the launch of BGO’s enterprise sales motion for its AI-first data operations proposition. Responsibilities include developing prospecting strategy and sales playbooks, generating new-logo pipeline, selling complex $1M+ enterprise solutions, building executive relationships, closing transformational deals, supporting AI/ML product integration, and representing the company at industry events. The role partners with marketing, communications, client solutions, and leadership on RFPs, product roadmap development, and strategic market initiatives.

The posting provides limited role-specific information. The Associate, E-commerce – Data Excellence position is advertised within a collaborative outsourcing environment offering paid training, career growth, and team-oriented workplace support. Specific responsibilities and qualifications are not provided.

Leads and motivates a customer service operations team to achieve performance and service-level targets. Provides coaching, feedback, corrective action, reporting, quality reviews, and support for escalations. Assists with process improvements, scheduling, recruiting, training, onboarding, compliance, team engagement, and client presentations. Requires English-French bilingual proficiency, customer service experience, high school education in North America, and open availability for scheduled operating hours.

Leads and coaches a team of customer service agents, monitors performance metrics, provides feedback and development support, oversees daily operations, resolves escalated issues, ensures policy and regulatory compliance, maintains documentation, and drives process improvements with cross-functional teams.

Leads and motivates an operations team to meet performance targets and service-level agreements. Provides coaching, feedback, quality reviews, escalation support, reporting, and performance guidance. Assists with process improvements, recruiting, training, onboarding, compliance, team engagement, scheduling, and employee development.

Leads system administrators while overseeing Windows and Linux environments, VMware virtualization, AWS and Azure cloud infrastructure, Microsoft 365, backups, disaster recovery, security, troubleshooting, upgrades, migrations, vendors, documentation, and IT projects. Mentors junior IT staff, manages performance, coordinates with departments, and ensures reliable, secure, and compliant infrastructure operations.

Leads the quality assurance team and oversees call-monitoring standards, audits, calibration sessions, reporting, documentation, compliance training, and performance coaching. Partners with operations, clients, and management to ensure consistent quality results, identify improvement opportunities, and support positive customer experiences.

Leads and motivates an operations team to meet performance targets. Responsibilities include coaching, feedback, corrective action, process improvement, reporting, schedule coverage, service-level adherence, quality reviews, team engagement, regulatory compliance, and support for recruiting, training, and onboarding. The role requires prior agent or customer service experience, with leadership and collections experience preferred.

Manage the performance, budgets, staffing, client relationships, service-level agreements, reporting, and operational strategies for multiple client groups. The role oversees productivity, resource allocation, hiring recommendations, employee development, forecasting, billing requirements, schedules, inventory, facilities, and process improvement while ensuring company and client goals are achieved.

Manages small to medium projects independently while supporting larger initiatives. Defines scope, schedules, costs, risks, and action plans; coordinates teams, stakeholders, clients, and project communications. Leads multiple concurrent projects, maintains documentation and project systems, produces reports and statistical analyses, evaluates outcomes, and implements process improvements. Requires a high school diploma and at least six months of team leadership or project management experience.

Monitors inbound and outbound calls and emails to evaluate associate performance, accuracy, customer service, and policy compliance. Conducts audits, analyzes quality data, identifies process improvements, reports nonconformance or malpractice, updates quality management procedures, and supports training initiatives. Coordinates with departments and management to meet quality deadlines and maintain consistent company processes.

Supports business process improvement by identifying operational opportunities, framing problems, performing root-cause and data analysis, validating analytical quality, and developing optimization recommendations. Coordinates implementation, dashboards, automation, and process redesign initiatives while tracking adoption and measurable impact. Connects insights to productivity, cost, service-level, quality, and client outcomes, translating findings into concise reports and decision support for account leadership.

Monitors inbound and outbound calls and email responses to evaluate associate performance, customer service, technical accuracy, and policy compliance. Conducts audits, analyzes quality and incentive data, maintains quality management procedures, identifies process improvements, reports nonconformance, and supports training initiatives. Collaborates with departments and management to ensure quality deadlines, consistent processes, and ongoing operational improvements.

Leads the creation and global scaling of an AI Data Operations practice. Responsibilities include defining service strategy, developing AI data and evaluation solutions, originating and closing client engagements, establishing quality and governance frameworks, building strategic partnerships, providing thought leadership, and enabling scalable managed-service delivery. The role combines AI expertise, consulting, sales, solution design, commercial leadership, and global operations.