Jobs at Bill Gosling Outsourcing

Evaluates and audits telephone, email, and chat conversations or transactions against client quality guidelines. Provides detailed agent feedback, maintains low quality variance, meets productivity targets, participates in calibration calls, completes client-specific training, and supports ongoing skills development while following company policies.

Evaluate and audit telephone, email, and chat interactions per client guidelines; provide detailed written feedback via evaluation tools; participate in calibration calls and training; meet daily volume and productivity targets; follow HR policies and client-specific requirements.

Evaluate and audit customer conversations (phone, email, chat) against predefined guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity and quality targets, and adhere to HR policies and client-specific requirements.

Manage daily HR functions including employee relations, policy administration, HRIS/Workday recordkeeping, onboarding, and employee engagement. Support payroll and recruitment activities (country-dependent), coordinate with payroll vendors, ensure compliance with local legislation, and provide HR consultation to business units.

Maintain, configure, and troubleshoot servers, virtual hosts, and network systems. Monitor performance, support backups and email/web services, resolve system and connectivity issues, and assist IT support with tickets and preventative maintenance.

The Quality Assurance Analyst will monitor calls and emails of associates, ensuring compliance with standards and making training recommendations to enhance customer experience.

Entry-level e-commerce data role within a BPO environment. Participate in paid training, collaborate with teams to support data quality, reporting, and operations for customer care, sales, and financial services.

Evaluate and audit telephone, email, and chat interactions against client guidelines; provide written feedback via an evaluation tool; participate in calibration calls; meet daily productivity targets; complete client-specific training and ongoing training programs while adhering to HR policies.

Lead new-logo sales for BFIS vertical targeting regional/community banks and credit unions. Build pipeline, close multi-million deals, translate AI-enabled BPO solutions into ROI, represent the brand at industry events, manage forecasts, RFP responses, and collaborate on product and marketing strategies.

Evaluate and audit telephone, email and chat interactions against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet daily productivity and quality targets, and follow HR policies.

Evaluate and audit telephone, email, and chat interactions against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet productivity targets, and follow HR policies.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet productivity targets, and support agent performance improvement while adhering to HR policies.

Evaluate and audit customer conversations across phone, email, and chat against client guidelines; provide detailed feedback via an evaluation tool; participate in calibration calls and training; meet daily quality, volume, and productivity targets while following HR policies and client-specific processes.

The QA Analyst monitors inbound/outbound calls, assesses associates' performance, develops quality processes, conducts audits, and champions company values.

The QA Consultant will evaluate and audit communications for quality assurance, provide feedback, participate in training, and maintain productivity targets to ensure exemplary client service.

The Learning Content Developer creates training content and modules for employees, collaborates with stakeholders for continuous improvement, and provides feedback on training outcomes.

As an Associate Image Editor at Bill Gosling Outsourcing, you will work in a team environment contributing to customer care and support efforts, focusing on enhancing visual content for various business needs.

The Business Analyst will improve processes and systems by conducting research, facilitating business process design, and analyzing industry positions to align business needs with objectives while collaborating with various stakeholders.

The Associate, E-commerce - Data Excellence role involves working collaboratively in a team-oriented culture to improve business solutions and enhance customer engagement.

The role involves administering time and attendance records, monitoring employee performance, processing schedule changes, and communicating KPIs to operational leaders to drive productivity.