Jobs at Bill Gosling Outsourcing

Manage client-group performance, budgets, staffing, and operational KPIs. Analyze reports to identify trends and improve processes, allocate resources, maintain employee and client performance records, and recommend personnel actions. Lead hiring, training, motivation, and performance management while ensuring service goals are met and maintaining professional client relationships.

Evaluate and audit telephone, email, and chat interactions against client-defined quality guidelines. Provide detailed feedback, maintain low quality variance, meet productivity targets, participate in calibration calls, complete client training, and support ongoing performance development while following company policies.

Serves as the first point of contact for employee and external HR inquiries. Maintains Workday and HR ticketing systems, supports onboarding and offboarding, facilitates orientations and exit interviews, prepares HR documentation, assists with payroll and audits, manages background checks, handles minor disciplinary cases, and produces HR reports.

The Business Analyst identifies business improvement opportunities, analyzes processes and requirements, facilitates process mapping and re-engineering, and supports automation and compliance initiatives. The role collaborates with cross-functional stakeholders to define business, solution, and transition requirements; develops process matrices, KPIs, reports, use cases, and testing criteria; researches technologies and competitive positioning; and presents recommendations to organizational leadership.

Manages full-cycle, high-volume recruitment, including sourcing, screening, interviewing, assessments, offers, and pre-employment requirements. Partners with hiring managers and internal teams to meet hiring goals, maintains candidate records in HRIS platforms, and supports hiring events, referral programs, campaigns, surveys, and recruitment documentation. Builds relationships with candidates, vendors, government agencies, and other partners while ensuring a positive candidate experience and using recruitment data to improve results.

Provide first-line technical support for desktop hardware, software, networks, and user accounts. Diagnose and resolve issues, install and update systems, maintain patches and antivirus software, document resolutions, manage asset inventories, and assist with LAN and wireless network support. The role also involves user training, security monitoring, IT project participation, customer service, and recommending infrastructure improvements.

Evaluate and audit phone, email, and chat interactions against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity targets, complete client-specific training and updates, and adhere to HR policies and shift requirements (including night/US shifts).

Provide phone, email, and chat support for banking and financial product customers. Research accounts, resolve inquiries, document interactions, escalate complex cases, manage multiple interactions, meet quality and productivity targets, and collaborate with teams to improve customer experience.

Evaluates and audits telephone, email, and chat conversations or transactions against client guidelines. Provides detailed agent feedback, maintains quality and productivity targets, participates in calibration calls, completes client-specific training, and follows company policies and procedures.

Manage daily HR functions including employee relations, policy administration, HRIS/Workday recordkeeping, onboarding, and employee engagement. Support payroll and recruitment activities (country-dependent), coordinate with payroll vendors, ensure compliance with local legislation, and provide HR consultation to business units.

Maintain, configure, and troubleshoot servers, virtual hosts, and network systems. Monitor performance, support backups and email/web services, resolve system and connectivity issues, and assist IT support with tickets and preventative maintenance.

Evaluate and audit telephone, email, and chat interactions against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet productivity targets, and follow HR policies.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet productivity targets, and support agent performance improvement while adhering to HR policies.

Evaluate and audit customer conversations across phone, email, and chat against client guidelines; provide detailed feedback via an evaluation tool; participate in calibration calls and training; meet daily quality, volume, and productivity targets while following HR policies and client-specific processes.

As a Business Development Representative, you will capture deals, maintain relationships with dealerships, provide customer support, and ensure satisfaction through effective communication and problem-solving.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibrations and training, meet daily quality and productivity targets, and support continuous agent performance improvement.