Jobs at Bill Gosling Outsourcing

Leads sales strategy and business development for BPO outsourcing solutions. Builds a pipeline for new-logo revenue, translates call center and emerging technology solutions into customer ROI, promotes technology offerings, develops strategic partnerships, supports marketing and RFP efforts, and represents the company at industry events. The role also contributes to product roadmap development and AI and machine learning capability integration.

Engage with customers and dealerships through calls, email, and other channels; answer credit-processing inquiries, communicate credit decisions, structure deals, update account records, resolve complaints, and maintain regulatory accuracy. The role requires strong communication, customer support, problem-solving, sales or collections experience, CRM proficiency, and full-time office availability. Bilingual French and English documentation may be required for certain cases.

Provides first-line technical support for desktop hardware, software, network connectivity, user accounts, and permissions. Installs and updates systems, performs maintenance, applies security measures, documents issues in ticketing systems, maintains technology inventories, assists with IT projects, and trains users. The role focuses on resolving technical problems, maintaining secure and reliable workstation environments, and delivering responsive customer service.

Process monthly payroll, monitor time and attendance in Workday, calculate wages and deductions, ensure tax compliance, maintain payroll records, answer employee inquiries, collaborate with HR and Finance, prepare reports, and manage payroll-related new-hire and termination paperwork.

Monitors and administers voice, SMS, email, chat, IVC, and IVR campaigns. Adjusts pacing, targeting, redial logic, agent allocation, and dialing schedules based on campaign metrics and list analysis. Communicates with clients, vendors, IT, helpdesk, and operations teams; provides tier-one CRM and basic desktop, dialer, and network troubleshooting. Supports campaign launches, identifies leakage and operational issues, and contributes to projects and process improvements.

Manage client-group performance, budgets, staffing, and operational KPIs. Analyze reports to identify trends and improve processes, allocate resources, maintain employee and client performance records, and recommend personnel actions. Lead hiring, training, motivation, and performance management while ensuring service goals are met and maintaining professional client relationships.

Evaluate and audit telephone, email, and chat interactions against client-defined quality guidelines. Provide detailed feedback, maintain low quality variance, meet productivity targets, participate in calibration calls, complete client training, and support ongoing performance development while following company policies.

The Business Analyst identifies business improvement opportunities, analyzes processes and requirements, facilitates process mapping and re-engineering, and supports automation and compliance initiatives. The role collaborates with cross-functional stakeholders to define business, solution, and transition requirements; develops process matrices, KPIs, reports, use cases, and testing criteria; researches technologies and competitive positioning; and presents recommendations to organizational leadership.

Manages full-cycle, high-volume recruitment, including sourcing, screening, interviewing, assessments, offers, and pre-employment requirements. Partners with hiring managers and internal teams to meet hiring goals, maintains candidate records in HRIS platforms, and supports hiring events, referral programs, campaigns, surveys, and recruitment documentation. Builds relationships with candidates, vendors, government agencies, and other partners while ensuring a positive candidate experience and using recruitment data to improve results.

Evaluate and audit phone, email, and chat interactions against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity targets, complete client-specific training and updates, and adhere to HR policies and shift requirements (including night/US shifts).

Maintain, configure, and troubleshoot servers, virtual hosts, and network systems. Monitor performance, support backups and email/web services, resolve system and connectivity issues, and assist IT support with tickets and preventative maintenance.

Evaluate and audit telephone, email, and chat interactions against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet productivity targets, and follow HR policies.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet productivity targets, and support agent performance improvement while adhering to HR policies.

Evaluate and audit customer conversations across phone, email, and chat against client guidelines; provide detailed feedback via an evaluation tool; participate in calibration calls and training; meet daily quality, volume, and productivity targets while following HR policies and client-specific processes.

As a Business Development Representative, you will capture deals, maintain relationships with dealerships, provide customer support, and ensure satisfaction through effective communication and problem-solving.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibrations and training, meet daily quality and productivity targets, and support continuous agent performance improvement.