Jobs at Bill Gosling Outsourcing

The HRIS Analyst maintains and improves the Workday ERP system, ensuring data quality, managing configurations, supporting implementations, and providing aid to HR functional owners while promoting company values.

Evaluate and audit customer conversations (phone, email, chat) against predefined guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity and quality targets, and adhere to HR policies and client-specific requirements.

Evaluate and audit telephone, email, and chat interactions per client guidelines; provide detailed written feedback via evaluation tools; participate in calibration calls and training; meet daily volume and productivity targets; follow HR policies and client-specific requirements.

Provide first-line desktop/workstation support: troubleshoot hardware, software, and network issues; install/configure systems; maintain security patches and antivirus; document tickets; assist with LAN/wireless setup; train users; maintain inventory and participate in IT projects to ensure reliable desktop operations and user satisfaction.

Manage daily HR functions including employee relations, policy administration, HRIS/Workday recordkeeping, onboarding, and employee engagement. Support payroll and recruitment activities (country-dependent), coordinate with payroll vendors, ensure compliance with local legislation, and provide HR consultation to business units.

The Quality Assurance Analyst will monitor calls and emails of associates, ensuring compliance with standards and making training recommendations to enhance customer experience.

Evaluate and audit telephone, email, and chat interactions against client guidelines; provide written feedback via an evaluation tool; participate in calibration calls; meet daily productivity targets; complete client-specific training and ongoing training programs while adhering to HR policies.

Monitor inbound/outbound calls and emails to assess associate performance, accuracy, and policy adherence. Conduct audits, analyze quality data, recommend training or disciplinary actions, maintain Quality Management System processes, produce reports for incentive programs, and support process improvements across departments.

Evaluate and audit telephone, email, and chat interactions against client guidelines; provide detailed feedback via evaluation tools; participate in calibration and training; meet productivity and quality targets; implement client updates and follow HR policies and conduct standards.

The QA Analyst monitors inbound/outbound calls, assesses associates' performance, develops quality processes, conducts audits, and champions company values.

The QA Consultant will evaluate and audit communications for quality assurance, provide feedback, participate in training, and maintain productivity targets to ensure exemplary client service.

The Business Analyst will improve processes and systems by conducting research, facilitating business process design, and analyzing industry positions to align business needs with objectives while collaborating with various stakeholders.

The Learning Content Developer creates training content and modules for employees, collaborates with stakeholders for continuous improvement, and provides feedback on training outcomes.

As an Associate Image Editor at Bill Gosling Outsourcing, you will work in a team environment contributing to customer care and support efforts, focusing on enhancing visual content for various business needs.

The Associate, E-commerce - Data Excellence role involves working collaboratively in a team-oriented culture to improve business solutions and enhance customer engagement.

The System Administrator maintains and configures computer systems and servers, installs hardware/software, and resolves IT issues to ensure system reliability and performance.

The Process Excellence Analyst will work to improve data processes and quality assurance in a collaborative team environment. Responsibilities may include data analysis and contributing to process improvement initiatives.

The role involves administering time and attendance records, monitoring employee performance, processing schedule changes, and communicating KPIs to operational leaders to drive productivity.

The QA Consultant evaluates and audits conversations and transactions for clients, ensuring minimal quality variance and providing feedback for performance improvement.

As a Business Development Representative, you will capture deals, maintain relationships with dealerships, provide customer support, and ensure satisfaction through effective communication and problem-solving.