Jobs at Bill Gosling Outsourcing

Evaluate and audit telephone, email, and chat interactions against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet daily quality and productivity targets, and adhere to HR policies.

Evaluate and audit customer conversations (phone, email, chat) against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet daily productivity and quality targets, and implement client-specific updates to maintain low quality variance.

Evaluate and audit customer conversations (telephone, email, chat) against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration calls and training, meet daily quality and productivity targets, and adhere to HR policies.

Evaluate and audit telephone, email, and chat interactions against client guidelines; provide detailed feedback via an evaluation tool; participate in calibration and training; meet daily volume and productivity targets; ensure quality standards and adherence to HR policies.

Provide first-line desktop support: troubleshoot hardware, software, and network issues; install and update systems; maintain patches and antivirus; manage user accounts and permissions; document tickets and generate reports; assist with LAN/wireless setup, IT projects, and user training; enforce security policies and monitor incidents; maintain hardware/software inventory to ensure reliable desktop operations and user satisfaction.

Evaluate and audit customer conversations across phone, email, and chat per client guidelines. Provide detailed feedback via evaluation tools, participate in calibration and training, meet daily volume/productivity targets, and ensure quality metrics remain below thresholds while adhering to HR policies.

Evaluate and audit customer interactions (telephone, email, chat) against client guidelines, provide written feedback via an evaluation tool, participate in calibration and training, meet daily productivity targets, and ensure consistent, high-quality scoring.

Evaluate and audit customer interactions (telephone, email, chat) against client guidelines, provide detailed feedback via an evaluation tool, participate in calibration and training, meet daily volume/productivity targets, and maintain exemplary internal quality scores while following HR policies.

Provide first-line desktop support: troubleshoot hardware, software, and network issues; install and update systems; maintain security patches and antivirus; manage user accounts; document tickets; assist with LAN/wireless support and IT projects; deliver user training and excellent customer service.

Evaluate and audit customer conversations (phone, email, chat) against client guidelines, provide written feedback via an evaluation tool, participate in calibration and training, meet daily quality and productivity targets, and follow HR policies and client-specific procedures.

Monitor and audit inbound/outbound calls and emails to assess agent performance, accuracy, and adherence to policies; produce and analyze quality statistics; develop and implement QA processes; run audits, report non-conformance, recommend training, and coordinate corrective actions across departments.

Evaluate and audit telephone, email, and chat interactions against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity targets, and uphold HR policies and client-specific quality standards.

Design, develop, and support Workday integrations, Orchestrations, Prism pipelines/datasets, and Extend applications. Troubleshoot, document, and support bi-annual releases while collaborating with HR, Finance, Payroll, IT, and business stakeholders to automate processes and improve platform performance.

The HRIS Analyst maintains and improves the Workday ERP system, ensuring data quality, managing configurations, supporting implementations, and providing aid to HR functional owners while promoting company values.

Maintain trial balances, prepare financial statements, record transactions, reconcile accounts and bank statements, support variance analysis, manage trust accounting, assist audits, and follow accounting policies.

Evaluate and audit phone, email, and chat interactions against client guidelines; provide written feedback, participate in calibration and training, meet productivity targets, and complete client-specific training and updates.

Monitor inbound/outbound calls and emails to assess associate performance and compliance; perform audits and statistical analysis; develop and implement QA processes and procedures; recommend training improvements; communicate quality system changes; work with departments to improve systems; report malpractice and support senior management.

Assess associate performance by monitoring inbound/outbound calls and emails, auditing processes, developing and implementing call center quality procedures, producing and analyzing statistical data, recommending training or disciplinary actions, and communicating Quality Management System changes to management and staff.

Evaluate and audit customer interactions (telephone, email, chat) against client guidelines, provide detailed written feedback via an evaluation tool, participate in calibration calls and training, meet daily volume and productivity targets, complete client-specific training, and follow HR policies and conduct.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide written feedback via evaluation tools, participate in calibrations and training, meet daily productivity and quality targets, and ensure compliance with client and HR policies.