Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
AIC Phil LLCThe Team Leader – System Admin, will be responsible for leading and managing a diverse team of system administrators. The role will encompass overseeing the maintenance, configuration, and reliable operation of computer systems, particularly Windows and Linux-based domain environments. They will also be tasked with ensuring the optimal functioning of backup systems, managing virtual environments using VMware ESXI and vCenter, administering Linux servers, and overseeing the integration and maintenance of Microsoft 365 and cloud systems via AWS and Azure. Their leadership will be instrumental in ensuring system efficiency, security and the seamless execution of IT Operations across the organization.This role will involve mentoring and coaching junior members in the Information Technology team by teaching them the rudiments of the job, assigning tasks to them and evaluating their performance to determine their level of learning.
What You'll Do:
System Administration
- Administer and maintain a Windows and Linux based domain environment, ensuring system security and stability
- Manage Linux server environments, ensuring efficient operations and integration with other systems
- Virtualization and Cloud Management
- Oversee VMware ESXi and vCenter operations and integration with other systems
- Manage cloud-based services and infrastructure on AWS and Azure, ensuring effective integration with on-site systems
- Administer Microsoft 365 environment, ensuring seamless collaboration and communication across the organization
- Backup and Disaster Recovery
- Implement and oversee backup systems, ensuring data integrity and availability
- Develop and maintain disaster recovery plans for critical IT systems
Team Management
- Lead and mentor a team of system administrators, setting goals, conducting performance reviews and facilitating professional development
- Coordinate with various departments to align on IT infrastructure with organizational needs and projects
- Security and Compliance
- Ensure system compliance with company policies and regulatory standards
- Proactively manage security measures to safeguard systems against threats and vulnerabilities
- Troubleshooting and Support
- Provide advanced technical support and troubleshooting, resolving complex system issues
- Implement proactive measures to prevent system failures and downtimes
- Technology Upgrades and Projects
- Plan and execute technology upgrades and migrations
- Lead IT Projects, ensuring they are completed on time and within budget
- Vendor Management, Documentation and Reporting
- Liase with external vendors for system support, upgrades, and procurement
- Maintain comprehensive documentation of systems, processes, and procedures
- Prepare and present reports on system performance, projects, and IT infrastructure
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
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Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
What We Do
Bill Gosling Outsourcing is a global business process outsourcing (BPO) company providing accounts receivable management, customer experience, and contact center management services. They offer tech-enabled solutions and AI innovation for customer communication and back-office operations.
