Teams at Bill Gosling Outsourcing

The HRIS Analyst maintains and improves the Workday ERP system, ensuring data quality, managing configurations, supporting implementations, and providing aid to HR functional owners while promoting company values.

Evaluate and audit customer conversations (phone, email, chat) against predefined guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity and quality targets, and adhere to HR policies and client-specific requirements.

Evaluate and audit telephone, email, and chat interactions per client guidelines; provide detailed written feedback via evaluation tools; participate in calibration calls and training; meet daily volume and productivity targets; follow HR policies and client-specific requirements.