Jobs at BBQ Holdings, Inc.

Serve as the liaison to franchisees to improve operations, sales, marketing, and profitability. Conduct site visits, audits, openings, training, and strategic planning. Coach franchisees, review financials, recommend action plans, and ensure brand standards and compliance while traveling extensively.

Build and manage Power BI solutions, financial dashboards, and KPI reporting for FP&A. Partner with finance, accounting, and operational leaders on reporting, budgeting, forecasting, financial modeling, and business analysis. Translate data into recommendations, streamline reporting processes, support annual planning, and provide ad hoc analysis of sales, menu, and financial trends.

Provides strategic and operational guidance to franchisees across an assigned market. Responsibilities include improving restaurant performance, profitability, marketing, compliance, cost control, and brand standards; developing action plans; supporting franchise openings; coaching franchisees; conducting audits; resolving guest concerns; and implementing training and policies. The role requires extensive travel, relationship management, business analysis, and collaboration with franchise operations leadership.

Supports day-to-day loyalty program operations across multiple restaurant brands. Manages reward configurations, promotions, testing, program functionality, KPI monitoring, reporting, troubleshooting, documentation, and training. Collaborates with CRM, digital, technology, analytics, operations, franchisees, guest services, and vendors to execute campaigns, improve segmentation, and optimize customer engagement across web, app, POS, and in-store channels.

Provide help desk support for end-user hardware, software, mobile devices and peripherals; manage tickets, maintain printers and security devices, assist with Microsoft 365, Active Directory, DNS/DHCP, VPN, patching and antivirus; maintain asset inventory, create documentation, work with vendors, and support IT projects under senior guidance.