Jobs at Bazaarvoice

Analyze large-scale consumer and client data using SQL, Python, statistical methods, and data-mining techniques. Build automated reporting pipelines, dashboards, and KPI frameworks; conduct web analytics, sentiment analysis, and text classification. Partner with client stakeholders to define reporting needs, communicate actionable insights, and translate business requests into technical specifications while collaborating with sales, client success, engineering, and product teams.

Leads Customer Success Operations strategy, team development, metrics, forecasting, technology governance, and AI-assisted workflow implementation. Owns Gainsight, Salesforce, Gong, and Staircase AI processes while translating customer signals into retention, expansion, risk, and engagement actions. Partners with Sales, Finance, Product, Support, and Revenue Operations to improve forecasting, CSM capacity, playbooks, enablement, and customer experience.

Manage a portfolio of client campaigns from initiation through close, defining strategies, timelines, milestones, risks, and mitigation plans. Facilitate client workshops, presentations, platform demonstrations, and campaign kickoff sessions. Coordinate with Sales and Client Success, manage stakeholder expectations, advocate for clients, and track campaign performance against KPIs. The role requires strong communication, organization, prioritization, project management, and client relationship skills.

Build and evolve scalable backend services, APIs, consumer applications, and internal tools using TypeScript and JavaScript. Collaborate with product and engineering teams, write technical designs, participate in code reviews and on-call rotations, resolve scalability and performance issues, optimize database access, and improve application monitoring. The role also involves knowledge sharing and potentially working with AWS, GitHub Actions, Terraform, microservices, agile methods, and Python/Django.

Own and grow Bazaarvoice’s strategic relationships with LLM and AI platform partners. Lead executive account management, joint roadmapping, QBRs, integration optimization, success measurement, renewals, and commercial expansion. Coordinate Product, Engineering, Legal, Finance, Strategy, and GTM teams to scale pilots into enduring integrations, navigate data privacy and usage issues, and demonstrate partner ROI. Represent Bazaarvoice with senior executives while developing new partner-assisted business opportunities.

Provides Tier 1 technical and customer support to US clients during evening hours. Responsibilities include managing inbound tickets and community portal requests, troubleshooting semi-complex issues, resolving standard marketing, billing, reporting, and moderation inquiries, escalating non-routine issues, documenting standards, and supporting internal teams. The role requires fluent English, strong customer communication, prioritization skills, and enthusiasm for developing technical support expertise. This is a six-month fixed-term contract.

Build and retain Influenster’s creator community through lifecycle campaigns, personalized member outreach, gifting programs, UGC pipelines, partnerships, and community guidelines. Analyze retention, churn, sentiment, and engagement data to improve member health and advocacy. Collaborate with acquisition, lifecycle, editorial, marketing, product, and support teams while translating member feedback into business insights.

Serve as lead legal advisor to product, engineering, and technology teams on AI, software, cloud, privacy, cybersecurity, intellectual property, and technology transactions. Develop AI governance and responsible-use policies, assess regulatory and ethical risks, negotiate technology and AI vendor agreements, advise on IP and data workflows, monitor global technology regulations, and train employees. The role requires significant legal experience, active bar membership, AI and privacy expertise, and the ability to influence executive and cross-functional stakeholders.

Leads and scales Product Operations across a global Product and Engineering organization. Responsibilities include product launch readiness, knowledge management, roadmap governance, product lifecycle standardization, operational metrics, AI-driven workflow optimization, technology stack ownership, and cross-functional enablement. The role manages four Product Program Managers and the Product Knowledge team while improving product processes, feedback systems, documentation, and organizational efficiency.

Drive net-new enterprise SaaS revenue across Fortune 500 CPG, retail, and e-commerce organizations. Build and manage high-value pipelines using Salesforce and MEDDPICC, develop strategic account plans, conduct consultative executive-level selling, negotiate complex contracts, and collaborate with Solutions Consulting, Customer Success, Product Marketing, and Legal. The role requires expertise in e-commerce and digital marketing, enterprise deal cycles, value selling, and structured sales methodologies.