Jobs at Bazaarvoice

Lead APAC Client Success strategic team during a 12-month interim, managing ~9 people across Enterprise and SMB/Mid-Market. Drive retention, renewals, expansion, and CSAT using data and CS tooling. Own executive client relationships, escalate client issues cross-functionally, and ensure team continuity and clean handover.

Provide Tier 2 technical support for APAC clients, troubleshoot medium-to-high complexity issues across Bazaarvoice products, guide clients on best practices, lead or participate in technical client meetings, collaborate with internal teams to resolve issues, meet SLAs/KPIs, maintain documentation, serve as SME and assist with training.

Manage a full sales cycle for SMB customers: build and maintain pipeline via email/phone/LinkedIn, conduct discovery, present product value through demos/webinars, negotiate and close deals ($20K$50K ARR), and collaborate internally to meet quota.

The Sales Development Representative is responsible for generating leads, qualifying prospects, and collaborating with the sales team, while delivering tailored outreach and understanding customer needs. Strong communication skills and experience with sales technologies are essential.

Manage full sales cycle for SMB accounts: prospecting, pipeline building, discovery, product demonstrations, negotiating and closing $20k–$50k annual deals. Use email, phone, LinkedIn and webinars, collaborate internally, and meet quota through persistence, coachability, and strong communication.

Lead Workday configuration, support, and system integrity across the hire-to-retire lifecycle. Partner with global HR stakeholders to design, test, and adopt Workday enhancements, perform audits and security reviews, troubleshoot issues, manage data loads, and build complex reports and dashboards to enable data-driven HR decisions.

Own strategic outcomes for a portfolio of Enterprise clients as a senior individual contributor. Serve as executive-level advisor, run EBRs, define success metrics, forecast renewals/expansions, drive product adoption, orchestrate cross-functional account teams, and mitigate escalations to deliver ROI from Bazaarvoice's UGC platform.

Lead UKI regional marketing strategy and execution to drive pipeline, revenue, acquisition, retention, and customer growth. Partner with sales, SDR, and customer success to build integrated full-funnel programs across digital, content, events, paid, lifecycle, and ABM. Localise global campaigns, use data and market insight to optimise ROI, and report marketingcontribution to commercial outcomes.

Serve as first point of contact for post-sale client requests via ticketing, email, and community portal. Troubleshoot and resolve standard client issues (technical, billing, ROI reporting, moderation), escalate complex cases, document standards, and educate internal teams. Work US-focused hours (16:00–01:00) to deliver exceptional customer service and maintain client loyalty.

Serve as the escalation point for complex campaign and platform issues, translate internal workflows to clients, support campaign setup and adjustments, liaise with Account Management, Support, and Engineering, and foster strong client experience across the sampling ecosystem.

Lead the design and implementation of scalable, distributed systems, focusing on Reporting and Insights applications for clients. Guide software initiatives, mentor team members, and drive engineering best practices.

Drive new revenue across Central Europe by managing full sales cycles, building a pipeline, positioning Bazaarvoice solutions to C-level stakeholders, collaborating with internal teams to close deals, and maintaining accurate territory forecasts.

Design, build, and support large-scale data systems and pipelines, ensuring reliability and scalability while collaborating with cross-functional teams to meet data requirements.

The Provisioning Analyst will manage client projects from contract signing to implementation, ensuring setup accuracy, financial record updates, and closure of projects.

Design, build, and support large-scale data systems; manage databases, develop data pipelines, and optimize processes for performance and reliability.

Manage sampling client accounts on a 12-month fixed-term contract: respond to client inquiries, coordinate with Sales and Customer Success, deliver targeted platform demonstrations, process scope and contract adjustments, de-escalate high-friction situations, and track account issues and milestones to keep projects on schedule.

Process and audit travel and expense transactions, manage corporate card programs, administer travel booking system, reconcile monthly travel expenses and post journal entries, handle T&E reporting and employee support, and identify process improvements.