Jobs at Bazaarvoice

Provides Tier 1 technical and customer support for post-sale clients through tickets, email, escalations, and a community portal. Troubleshoots semi-complex issues, resolves standard requests involving marketing practices, billing, reporting, moderation, and client tools, and escalates non-routine issues. The role also documents standards, supports internal teams, and focuses on maintaining client satisfaction and loyalty.

The Senior HRIS Analyst configures, tests, supports, and maintains the global Workday ecosystem. Responsibilities include translating HR needs into scalable solutions, resolving complex system issues, auditing business processes, reviewing security and data compliance, supporting Workday releases, developing documentation, partnering with HR stakeholders, and building complex reports, calculated fields, and dashboards. The role requires strong HCM knowledge, global HR process expertise, Workday configuration experience, and proficiency with EIB data loads.

Design, develop, document, and architect large-scale big data applications and data pipelines. Build and manage streaming and enrichment platforms, support bulk data exports, develop MapReduce code for Hadoop clusters, and collaborate with product, development, DevOps, and QA teams to ensure stable, high-performing solutions.

The Sales Development Representative is responsible for generating leads, qualifying prospects, and collaborating with the sales team, while delivering tailored outreach and understanding customer needs. Strong communication skills and experience with sales technologies are essential.

Deliver live onboarding and sales training for Inside Sales and APAC teams. Partner with sales leaders to identify skill gaps, analyze Gong call data, and develop localized coaching, playbooks, and micro-learning content. Track onboarding milestones, certification, and ramp time while collaborating with Product, Marketing, and Revenue Operations. Apply AI and modern enablement tools to improve training workflows and seller performance. This is an autonomous individual contributor role requiring strong sales enablement experience and executive presence.

Provide Tier 2 technical support for APAC clients, troubleshoot medium-to-high complexity issues across Bazaarvoice products, guide clients on best practices, lead or participate in technical client meetings, collaborate with internal teams to resolve issues, meet SLAs/KPIs, maintain documentation, serve as SME and assist with training.

Drive new business sales for Bazaarvoice’s SaaS solutions by prospecting, building account pipelines, conducting discovery, presenting high-ROI solutions, leading enterprise sales cycles, collaborating with internal teams, managing territories, forecasting accurately, exceeding quotas, and developing executive-level champions and mutual close plans.

Drive enterprise revenue growth through strategic account expansion and new-logo acquisition. Build executive business plans, quantify ROI, prospect and create pipeline, navigate complex digital commerce stakeholders, manage territory forecasting, and coordinate Solution Engineering, Customer Success, and Product Marketing teams. Own full-cycle sales from prospecting and discovery through negotiation and closing, using Value-Led Selling, Challenger, and MEDDPICC methodologies.

Lead APAC Client Success strategic team during a 12-month interim, managing ~9 people across Enterprise and SMB/Mid-Market. Drive retention, renewals, expansion, and CSAT using data and CS tooling. Own executive client relationships, escalate client issues cross-functionally, and ensure team continuity and clean handover.

Leads and develops software engineering teams delivering product discovery solutions. Responsibilities include coaching, performance management, recruitment, workload prioritization, product backlog collaboration, technical oversight, risk management, scalability and security reviews, and cross-functional stakeholder communication. The role also supports agile practices, team growth, and integrating AI capabilities into real-world software products.

Drive new revenue across Central Europe by managing full sales cycles, building a pipeline, positioning Bazaarvoice solutions to C-level stakeholders, collaborating with internal teams to close deals, and maintaining accurate territory forecasts.

Own the full machine learning development lifecycle by architecting, building, and deploying scalable production ML systems on AWS. Lead NLP and generative AI applications for sentiment analysis, moderation, recommendations, and search. Establish MLOps, CI/CD, monitoring, governance, and observability practices; resolve complex infrastructure challenges; mentor engineers; and collaborate with data science, product, and engineering teams.

Lead UKI regional marketing strategy and execution to drive pipeline, revenue, acquisition, retention, and customer growth. Partner with sales, SDR, and customer success to build integrated full-funnel programs across digital, content, events, paid, lifecycle, and ABM. Localise global campaigns, use data and market insight to optimise ROI, and report marketingcontribution to commercial outcomes.

The Marketing Automation Administrator will manage Marketo, optimizing email campaigns and lead nurturing while overseeing a team and ensuring data integrity with Salesforce.

Lead design of data-centered product experiences and dashboards. Translate complex e-commerce metrics into intuitive visualizations, partner with PMs and engineers, use research and analytics to inform decisions, define product direction, and mentor on AI-driven design.

Lead the agentic transformation by designing architectures, guardrails, and patterns for AI agents; build prototypes, own security/scale on AWS, influence global standards, mentor and recruit senior engineering talent, and remain hands-on implementing agent workflows.

Lead the design and implementation of scalable, distributed systems, focusing on Reporting and Insights applications for clients. Guide software initiatives, mentor team members, and drive engineering best practices.

Design, build, and support large-scale data systems and pipelines, ensuring reliability and scalability while collaborating with cross-functional teams to meet data requirements.

Design, build, and support large-scale data systems; manage databases, develop data pipelines, and optimize processes for performance and reliability.