Jobs at BackOps AI

Build the systems, automation, data models, and AI-enabled workflows supporting Sales and Customer Success. Responsibilities include creating GTM data infrastructure, value ledgers, account context tools, workflow discovery systems, pilot instrumentation, CRM automation, expansion signals, and data-quality observability. The role partners directly with GTM leadership and field teams to identify bottlenecks, prototype solutions, measure adoption, and scale effective processes.

Define product strategy and roadmap for AI-powered B2B supply chain and logistics software. Conduct customer research, analyze data, evaluate AI opportunities, write product specifications, prototype solutions, and partner with engineering, design, go-to-market, customers, and leadership to ship incremental product improvements. The role requires strong product judgment in an early-stage environment and experience designing complex workflows for non-developer business users.

Leads BackOps’ infrastructure and security engineering team, owning multi-cloud and on-premise infrastructure, reliability, networking, access controls, secrets, vulnerability management, SOC 2 controls, and security automation. The role includes hiring and mentoring engineers, establishing paved roads and operational standards, translating risks for executives and customers, improving incident response, and building scalable security and infrastructure functions.

Own the technical program management operating system for a growing engineering organization. Establish planning, intake, prioritization, dependency, risk, incident, escalation, and delivery measurement mechanisms. Lead strategic cross-functional programs from definition through launch, improve operational workflows, communicate delivery risk to executives, and grow the program management function.

Lead Core Product Engineering for an AI-native supply-chain platform. Hire and develop product engineers, guide architecture and the software lifecycle, ensure predictable delivery, and improve reliability, safety, and performance. Partner closely with Product, Design, founders, and customers to shape workflows, evaluate AI agents, and evolve the core product. Establish effective planning, ownership, escalation, incident, and operational processes while remaining hands-on in technical and product decisions.

Own full-cycle recruiting for sales, customer, marketing, and other GTM roles. Build sourcing strategies focused on passive candidates, partner with hiring managers, run structured interviews, track funnel metrics, represent BackOps to candidates, and close talent against competing offers. The role requires managing multiple searches while maintaining hiring quality and candidate experience, with a focus on supporting a rapidly growing early-stage startup.

Own the full enterprise sales cycle, from prospecting through close, for mid-market and strategic accounts. Develop pipeline, sell consultatively to executive stakeholders, navigate complex buying processes, lead discovery around operational automation, negotiate contracts, forecast accurately, and partner with Solutions and Engineering on technical validation. The role also contributes to messaging, positioning, go-to-market strategy, and vertical expansion.

Own the full enterprise sales cycle, from prospecting through close, for mid-market and strategic accounts. Sell consultatively to operations, supply chain, IT, customer service, and executive stakeholders; manage complex buying processes, technical validation, negotiations, forecasting, and post-sale handoffs. Partner with founders and leadership to shape go-to-market strategy, messaging, positioning, and vertical expansion.

Own the full sales cycle for mid-market and enterprise accounts, from prospecting through close. Sell consultatively to operations, supply chain, customer service, IT, and executive stakeholders; manage complex buying processes, technical validation, negotiations, forecasting, and post-sale handoffs. Partner with founders and leadership to shape go-to-market strategy, messaging, positioning, and vertical expansion.

Lead design and implementation of cloud security controls across AWS/GCP, Kubernetes, and serverless environments. Harden infrastructure, automate IAM and secrets management, integrate security scanning into CI/CD, operationalize vulnerability management and threat modeling, and partner with engineering to embed DevSecOps practices across AI-driven workflows.

Own strategic deployment and adoption of BackOps for large enterprise customers: diagnose operational bottlenecks, design AI-driven workflow redesigns, build multi-phase deployment roadmaps, lead change management and training, partner on integration and data governance, define adoption KPIs, and drive renewal and expansion.

Partner with customers to design, deploy, and maintain adaptive AI agents and production applications that integrate with customer infrastructure. Translate operational workflows into system improvements, build demos/prototypes, debug live deployments, and ensure reliability, safety, and performance while maintaining long-term customer relationships.

Manage a portfolio of customers from onboarding through renewal and expansion. Run strategic check-ins, translate customer goals into product requests, drive adoption and measurable value, identify expansion opportunities, and align stakeholders across product and engineering to ensure customer outcomes.

Manage a portfolio of customers from onboarding through renewal and expansion; run strategic check-ins; drive adoption and measurable value; translate customer feedback into product requests; identify expansion opportunities; keep stakeholders aligned; act as customers' internal advocate.

Build and maintain scalable UI, API, and end-to-end test automation frameworks; create and execute automated regression, functional, performance, and API tests; integrate tests into CI/CD; improve reliability and diagnostics; standardize automation patterns; participate in code reviews and quality initiatives; work cross-functionally to enhance test coverage and strategy.

Own the full technical lifecycle for customers: discovery, demos, POCs, scoping, implementation, and handoff to Customer Success. Translate ambiguous workflows into deployable integrations, configure and deploy solutions, manage project timelines and stakeholders, gatekeep Forward Deployed Engineering, and feed product/engineering with recurring customer patterns.

Own full sales cycle for large strategic accounts, develop outbound/inbound pipeline, close mid-market and enterprise deals, sell to Directors/VPs/C-suite, lead discovery on operational inefficiencies, partner with Solutions/Engineering for technical validation, negotiate MSAs and commercial terms, forecast pipeline, and influence GTM messaging and vertical strategy.

Lead architecture and implementation of scalable full-stack systems powering agentic AI for supply chain workflows. Own POCs, build React front ends and Node.js/Python back ends, collaborate with AI researchers and product, ensure secure code, lead incident response, and manage customer data retention and deletion.

Build and own finance and accounting functions: GAAP-compliant close, AP/AR, billing, cash management, controls, forecasting, budgeting, reporting, and partner with leadership on strategic financial planning and fundraising support.

Own full-cycle technical recruiting for engineering, product, and adjacent technical roles: source passive candidates, run structured interview loops, track funnel metrics, and close hires while partnering with hiring managers.