The Role
Partner with customers to design, deploy, and maintain adaptive AI agents and production applications that integrate with customer infrastructure. Translate operational workflows into system improvements, build demos/prototypes, debug live deployments, and ensure reliability, safety, and performance while maintaining long-term customer relationships.
Summary Generated by Built In
ABOUT BACKOPS AI
BackOps AI transforms supply-chain operations with agentic AI that automates complex workflows, freeing teams to focus on what matters most. Headquartered in the San Francisco Bay Area, we foster a culture of innovation, ownership, and measurable impact.
ROLE OVERVIEW
We’re hiring a Forward Deployed Engineer to sit at the intersection of engineering, customer partnership, and real-world operations at BackOps. This role works directly with customers and operators to deploy adaptive, AI-driven systems into live environments—and evolve them alongside the business.
This is a hybrid role for builders who love both systems and people. You’ll operate close to the customer, tackle real-world complexity, and see the immediate impact of your work in production.
What You’ll Do
- Partner deeply with customers and operators to understand real-world workflows and operational complexity.
- Translate on-the-ground insights into system behavior and product improvements.
- Scope, design, and deploy adaptive AI agents that evolve with customer environments.
- Build and integrate production-ready applications that connect our AI platform to customer infrastructure.
- Develop demos, prototypes, and workflows that showcase how adaptive agents solve real operational problems.
- Debug edge cases in live deployments and turn learnings into actionable product intelligence.
- Ensure reliability, safety, and performance of AI agents operating in fast-moving, high-stakes environments.
- Build trusted, long-term customer relationships where both you and the deployed systems grow alongside the customer.
- This is neither a pure engineering role nor a pure consulting role—it’s a high-ownership, end-to-end role built for curiosity, adaptability, and impact.
What We’re Looking For
- Strong full-stack development skills (Python, JavaScript, or similar).
- Experience in customer-facing, client delivery, or partner-facing roles.
- Ability to thrive in fast-moving, resource-constrained, startup environments.
- Fast learner who can adapt quickly to new tools, domains, and requirements.
- High ownership mindset with the ability to take problems from discovery through deployment.
- Excellent communication skills with both technical and non-technical stakeholders.
Nice to Have
- Experience deploying LLMs, multimodal models, or generative AI systems.
- Background in NLP, agentic systems, or multi-agent architectures.
- Experience in sales engineering, pre-sales, or customer success engineering.
- Exposure to operationally complex industries (logistics, hospitality, retail, supply chain, etc.).
- Strong empathy and curiosity for understanding how real businesses operate.
- Comfort working in environments where requirements evolve week to week.
Why BackOps
- Deploy AI systems into real-world operations with immediate, visible impact.
- Work at the frontier of adaptive, agent-based AI in production environments.
- Partner directly with customers and founders on meaningful problems.
- Join a small, high-performing team with significant ownership and autonomy.
- Backed by exceptional investors and advisors.
Ready to build interfaces that redefine supply-chain operations? Apply today and help shape the future of Supply Chain AI at BackOps AI.
Skills Required
- Strong full-stack development skills (Python, JavaScript, or similar)
- Experience in customer-facing, client delivery, or partner-facing roles
- Ability to thrive in fast-moving, resource-constrained startup environments
- Fast learner able to adapt quickly to new tools, domains, and requirements
- High ownership mindset with ability to take problems from discovery through deployment
- Excellent communication skills with both technical and non-technical stakeholders
- Experience deploying LLMs, multimodal models, or generative AI systems
- Background in NLP, agentic systems, or multi-agent architectures
- Experience in sales engineering, pre-sales, or customer success engineering
- Exposure to operationally complex industries (logistics, hospitality, retail, supply chain)
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The Company
What We Do
BackOps is shaping the future of supply chain intelligence through advanced AI. Our solutions allow logistic teams to work at peak efficiency and focus on the things that matter most to your organization.
