Teams at BA Gladiators Limited

Oversee daily operations across physical and online retail channels. Responsibilities include monitoring inventory, supporting sales and customer service, managing POS transactions and basic reconciliation, maintaining store and online presentation, recording customer feedback, and assisting with marketing event coordination. The role also requires accurate stock and sales records, discrepancy reporting, vendor coordination, and support for promotional activities.

Manage all hotel housekeeping operations, including guest rooms, public areas, linen, laundry, supplies, inventory, quality standards, and staff performance. Coordinate room readiness with Front Office, maintain cleanliness and hygiene requirements, control costs, conduct inspections, schedule and train employees, and enforce health and safety procedures. The role requires 3–5 years of progressive hotel housekeeping experience and prior supervisory or managerial experience.

Manages hotel front office operations, including reception, reservations, room allocation, check-in/check-out, guest accounts, payments, and reporting. Leads, schedules, trains, and develops front office staff while maintaining service standards, resolving guest concerns, coordinating with other departments, and improving occupancy, revenue, procedures, and guest satisfaction. Ensures accurate PMS usage, guest records, financial controls, and front office documentation.