Jobs at AxiCorp Financial Services Pty Ltd

Provides multilingual, multichannel support to Korean-speaking trading clients, handling enquiries, escalations, trade investigations, and issue resolution. Supports client retention, identifies recurring trends, collaborates with internal teams, and follows regulatory, quality, and documentation procedures. The role requires fluent Korean and English, customer-facing experience, and availability for rotating shifts including weekends.

Provide multilingual, multi-channel support to Japanese-speaking trading clients. Handle inquiries, escalations, trade investigations, and validations while supporting retention and client outcomes. Identify recurring issues, collaborate with internal teams, document cases accurately, follow regulatory and quality procedures, and contribute to sustainable resolutions and service improvements. The role requires rotating day and weekend shifts, strong Japanese and English communication, customer-service experience, CRM and service desk proficiency, and eligibility to work in Malaysia.

Manage daily middle-office operations for a global FX and CFD brokerage, including client, cash, and prime broker reconciliations; trading platform administration; platform health monitoring; discrepancy investigations; control and regulatory recordkeeping; and cross-functional issue resolution. The role also identifies automation and workflow improvement opportunities across trading operations.

Leads the delivery, support, reliability, and continuous improvement of business-critical applications in a global 24/7 environment. Manages and mentors Application Services Engineers, oversees incident management, integrations, patching, upgrades, SLAs, KPIs, security, compliance, and data governance. Partners with development, infrastructure, and business teams to drive automation, scalability, operational excellence, and high-quality service delivery.

Acquire and retain Korean-speaking clients through outbound sales, lead conversion, onboarding support, complaint handling, and customer reactivation. Improve conversion, engagement, retention, and customer lifetime value by guiding clients through registration, verification, deposits, and first trades. Collaborate with marketing and internal commercial teams to improve the end-to-end customer journey and develop campaigns that reduce churn.

Build and scale AI products using full-stack development, LLM integrations, APIs, databases, automation platforms, and testing frameworks. Improve production codebases, automate workflows, expand solutions across markets and teams, measure adoption, and support regulated environments. Collaborate with technical and business stakeholders, gather requirements, participate in architecture reviews, provide training, document solutions, and maintain coding standards. Candidates need at least three years of relevant experience and hands-on AI or LLM application experience.

Build and maintain full-stack AI products, integrating LLMs, APIs, databases, and automation platforms. Develop front-end and backend features, debug production systems, create automated tests, improve reliability and usability, scale solutions across markets and teams, measure adoption, and train non-technical users. Collaborate on requirements, sprint planning, architecture reviews, documentation, coding standards, and emerging AI and agent capabilities.

Provide multilingual, multichannel support to Korean-speaking trading clients, handling enquiries, escalations, trade investigations, and validations. The role supports client retention, identifies recurring issues, collaborates across departments, contributes to service improvements, and follows regulatory and quality requirements. Candidates need customer service experience, native Korean and strong English communication, problem-solving skills, CRM and service desk proficiency, and flexibility for rotating day and weekend shifts.

Lead the design and development of scalable software solutions. Set architectural vision, mentor engineers, and guide best practices for robust systems.

The Performance Engineer will conduct performance testing, identify bottlenecks, optimize systems, monitor performance metrics, and collaborate cross-functionally.

As an Influencer Manager, you will develop and execute influencer marketing strategies, engage influencers, manage budgets, analyze campaign performance, and ensure brand compliance and communication with global stakeholders.

The Product Manager will drive the roadmap and enhance partner-facing products while collaborating with sales and technical teams to support business growth.

The Senior KDB Developer designs and maintains KDB+/Q systems, optimizing performance, supporting production, and collaborating with stakeholders to build trading solutions.

The Client Relationship Manager supports Korean clients by managing account services, onboarding, and improving client engagement to enhance retention and reduce workload on KAMs.

Provide multi-channel (ticketing, live chat) client support for retail and institutional traders, resolve and escalate issues, perform layer-1 trade investigations, drive retention, share trends with internal teams, and work night shifts and weekends to ensure high-quality, compliant customer experiences.

Lead influencer and KOL marketing to promote Axi products: design and run influencer strategies and campaigns, manage relationships and budgets, track performance and analytics, report results, ensure brand and compliance alignment, and coordinate cross-functionally to deliver projects on time.

Lead CX automation roadmap and delivery across the client journey: gather requirements, write build-ready specs, coordinate UAT, optimise CRM tooling (DevRev, Salesforce), track ROI/deflection, and ensure operational readiness and governance with cross-functional stakeholders.

Design, build, and maintain full-stack features using .NET Core backends and React frontends. Implement microservices, REST APIs, messaging, containerization (Docker/AKS), CI/CD, testing, and production troubleshooting while collaborating with product, QA, and design in an Agile, distributed environment.

As a DevOps Engineer at Axi, you'll design and support secure cloud solutions, promote automation, enhance CI/CD pipelines, and collaborate with teams.

Lead and scale Axi's global product strategy across trading and client lifecycles. Define roadmap, prioritise initiatives, partner cross-functionally, use data and client insights to drive engagement, retention, monetisation, and operational resilience. Coach product managers and embed product discipline.