Jobs at AxiCorp Financial Services Pty Ltd

Own end-to-end support and resolution for Korean-speaking trading clients across live chat, email, and phone. Manage account and trading inquiries, investigate trade-related concerns, coordinate internal escalations, document cases, meet service-level standards, and proactively follow up. Identify recurring issues and provide insights to improve services and products while consistently applying internal policies and regulatory requirements.

Leads Axi’s global client and partner solutions function, delivering premium support to VIP clients and partners. Responsibilities include managing escalations, service metrics, SOPs, feedback loops, CRM and automation improvements, regulatory compliance, 24/7 coverage, contingency planning, and cross-functional collaboration. The role also involves leading, coaching, developing, and performance-managing a global team while improving retention, operational efficiency, and client and partner satisfaction.

Leads sales strategy and commercial performance across Australia and New Zealand. Owns growth in net revenue, active clients, acquisition, activation, retention, partnerships, and client engagement. Manages and develops high-performing sales teams, analyzes market and competitor trends, collaborates with cross-functional stakeholders, and ensures sales activities align with regulatory and governance requirements in regulated financial markets.

Lead Axi’s global data team and own the end-to-end data platform, including ingestion, modeling, pipelines, reporting, dashboards, alerting, governance, security, and reliability. Set architecture standards across Azure, Databricks, ClickHouse, and dbt; ensure data quality, compliance, cost efficiency, and SLAs; and partner with Product, Finance, Risk, Compliance, and Engineering teams to deliver trusted data solutions.

Own the full HNW client lifecycle across Hong Kong, Taiwan, and China, including acquisition, retention, portfolio growth, and net deposit expansion. Build revenue-generating introducing broker partnerships, manage clients on MT4 and MT5, develop market-specific business plans, provide product feedback, resolve escalations, and collaborate on campaigns. The role requires deep financial markets expertise, an established regional network, bilingual English and Chinese communication skills, and strong CFD, crypto, and US equity knowledge.

Own the full lifecycle of IB and affiliate partner relationships in Japan, including acquisition, onboarding, activation, retention, performance management, and revenue growth. Develop quarterly business plans, drive partner-referred trading activity, identify cross-sell opportunities across CFDs, crypto, and copy trading, resolve escalations, and report portfolio performance to leadership. The role requires an established partner network, brokerage experience, MT4 and MT5 fluency, CRM-based portfolio analysis, and Japanese and English fluency.

Leads knowledge base governance, content quality, taxonomy, analytics, and team performance. Improves chatbot deflection and self-service resolution by analyzing search failures, escalations, repeat contacts, and customer feedback. Partners with Customer Service, Operations, technical teams, and subject matter experts to identify knowledge gaps, optimize content, and implement measurable continuous improvements.

Provide personalized support to clients and partners across payments, onboarding, trading services, technical issues, and account processes. Manage escalations, resolve complex cases, maintain regulatory compliance, meet performance targets, and collaborate with internal teams. The role also involves monitoring operational risks, communicating across multiple channels, supporting process improvements, and managing partner relationships, including Introducing Brokers.

Manage a portfolio of active Thai-market trading clients, increasing trading volume, deposits, product usage, retention, and lifetime value. Lead post-acquisition onboarding and relationship management, identify upsell opportunities, conduct data-informed outreach, resolve escalated issues, and report portfolio performance to leadership. The role requires expertise in FX, CFDs, leverage and copy trading, MT4/MT5 platforms, CRM segmentation, and Thai client relationships.

Own the full HNW client lifecycle across Hong Kong, Taiwan, and China, from acquisition and onboarding through retention and portfolio growth. Build IB partnerships, drive net deposit growth, manage clients on MT4 and MT5, execute market-specific business plans, address escalations, and provide product feedback. The role requires strong knowledge of CFDs, crypto perpetuals, US equities, and established regional client or partner relationships.

Leads global sales operations by analyzing KPIs, preparing dashboards and reports, improving sales processes, coordinating commercial initiatives, and evaluating new market opportunities. Partners with sales, marketing, finance, payments, and compliance teams to improve productivity, reporting accuracy, and execution. Provides insights and recommendations to leadership while supporting market tests and broader commercial projects.

Serves as Money Laundering Reporting Officer and Principal Officer for Axi’s trading platform. Owns KYC, AML/CFT, EDD, sanctions screening, STR filings, compliance policies, and money-laundering risk controls. Develops frameworks for crypto deposits and Virtual Digital Asset Travel Rule compliance, partners with Product on fraud-detection engines, liaises with law enforcement, and ensures adherence to local and international regulations.

Own and scale Axi Crypto’s Spot and derivatives trading products across multiple countries. Define detailed requirements, trading logic, validations, order lifecycles, risk flows, and edge cases while partnering with Engineering, Design, Operations, Compliance, and Security. Monitor product performance, prioritize improvements, resolve blockers, incorporate trader feedback, and drive reliable products from discovery through launch and iteration.

Manages Korean direct clients by supporting onboarding, deposits, trading activation, retention, reactivation, account requests, and issue resolution. Assists key account managers with client servicing, campaigns, operational coordination, reporting, and escalations. Coordinates with compliance, payments, product, technology, marketing, and operations teams while ensuring regulatory compliance and prompt reporting of market abuse or financial crime concerns.

Provide multilingual, multi-channel support to Japanese-speaking trading clients. Handle inquiries, escalations, trade investigations, and validations while supporting retention and client outcomes. Identify recurring issues, collaborate with internal teams, document cases accurately, follow regulatory and quality procedures, and contribute to sustainable resolutions and service improvements. The role requires rotating day and weekend shifts, strong Japanese and English communication, customer-service experience, CRM and service desk proficiency, and eligibility to work in Malaysia.

Leads the delivery, support, reliability, and continuous improvement of business-critical applications in a global 24/7 environment. Manages and mentors Application Services Engineers, oversees incident management, integrations, patching, upgrades, SLAs, KPIs, security, compliance, and data governance. Partners with development, infrastructure, and business teams to drive automation, scalability, operational excellence, and high-quality service delivery.

Build and scale AI products using full-stack development, LLM integrations, APIs, databases, automation platforms, and testing frameworks. Improve production codebases, automate workflows, expand solutions across markets and teams, measure adoption, and support regulated environments. Collaborate with technical and business stakeholders, gather requirements, participate in architecture reviews, provide training, document solutions, and maintain coding standards. Candidates need at least three years of relevant experience and hands-on AI or LLM application experience.

Build and maintain full-stack AI products, integrating LLMs, APIs, databases, and automation platforms. Develop front-end and backend features, debug production systems, create automated tests, improve reliability and usability, scale solutions across markets and teams, measure adoption, and train non-technical users. Collaborate on requirements, sprint planning, architecture reviews, documentation, coding standards, and emerging AI and agent capabilities.

Lead the design and development of scalable software solutions. Set architectural vision, mentor engineers, and guide best practices for robust systems.

The Performance Engineer will conduct performance testing, identify bottlenecks, optimize systems, monitor performance metrics, and collaborate cross-functionally.