Jobs at AxiCorp Financial Services Pty Ltd

Reviews customer onboarding applications, identity documents, and IDV outcomes for compliance with KYC, CDD, AML, and regulatory requirements. Makes risk-based approval, escalation, or rejection decisions; handles complex and high-risk cases; investigates verification failures; and collaborates with Compliance, Technology, and Operations teams. Identifies recurring onboarding issues and recommends process, control, and SOP improvements.

Serves as Money Laundering Reporting Officer and Principal Officer for Axi’s trading platform. Owns KYC, AML/CFT, EDD, sanctions screening, STR filings, compliance policies, and money-laundering risk controls. Develops frameworks for crypto deposits and Virtual Digital Asset Travel Rule compliance, partners with Product on fraud-detection engines, liaises with law enforcement, and ensures adherence to local and international regulations.

Manage strategic relationships with PSPs, acquiring banks, payment gateways, and alternative payment providers across APAC and the Middle East. Source and launch new payment solutions, negotiate processing rates and settlement terms, monitor partner performance, improve payment costs and approval rates, and maintain local payment coverage and redundancy. Coordinate cross-functional delivery with Product, Technology, Compliance, Legal, and Finance while ensuring regulatory compliance and alignment with business priorities.

Own and scale Axi Crypto’s Spot and derivatives trading products across multiple countries. Define detailed requirements, trading logic, validations, order lifecycles, risk flows, and edge cases while partnering with Engineering, Design, Operations, Compliance, and Security. Monitor product performance, prioritize improvements, resolve blockers, incorporate trader feedback, and drive reliable products from discovery through launch and iteration.

Manages Korean direct clients by supporting onboarding, deposits, trading activation, retention, reactivation, account requests, and issue resolution. Assists key account managers with client servicing, campaigns, operational coordination, reporting, and escalations. Coordinates with compliance, payments, product, technology, marketing, and operations teams while ensuring regulatory compliance and prompt reporting of market abuse or financial crime concerns.

Lead security engineering efforts with a focus on automation and DevSecOps. Implement, evaluate, and improve security controls across multi‑vendor cloud environments, investigate incidents, drive threat intelligence and hunting, deploy SIEM/SOAR solutions, and deliver security projects and pilots to secure customers and colleagues.

Provides multilingual, multichannel support to Korean-speaking trading clients, handling enquiries, escalations, trade investigations, and issue resolution. Supports client retention, identifies recurring trends, collaborates with internal teams, and follows regulatory, quality, and documentation procedures. The role requires fluent Korean and English, customer-facing experience, and availability for rotating shifts including weekends.

Provide multilingual, multi-channel support to Japanese-speaking trading clients. Handle inquiries, escalations, trade investigations, and validations while supporting retention and client outcomes. Identify recurring issues, collaborate with internal teams, document cases accurately, follow regulatory and quality procedures, and contribute to sustainable resolutions and service improvements. The role requires rotating day and weekend shifts, strong Japanese and English communication, customer-service experience, CRM and service desk proficiency, and eligibility to work in Malaysia.

Manage daily middle-office operations for a global FX and CFD brokerage, including client, cash, and prime broker reconciliations; trading platform administration; platform health monitoring; discrepancy investigations; control and regulatory recordkeeping; and cross-functional issue resolution. The role also identifies automation and workflow improvement opportunities across trading operations.

Leads the delivery, support, reliability, and continuous improvement of business-critical applications in a global 24/7 environment. Manages and mentors Application Services Engineers, oversees incident management, integrations, patching, upgrades, SLAs, KPIs, security, compliance, and data governance. Partners with development, infrastructure, and business teams to drive automation, scalability, operational excellence, and high-quality service delivery.

Acquire and retain Korean-speaking clients through outbound sales, lead conversion, onboarding support, complaint handling, and customer reactivation. Improve conversion, engagement, retention, and customer lifetime value by guiding clients through registration, verification, deposits, and first trades. Collaborate with marketing and internal commercial teams to improve the end-to-end customer journey and develop campaigns that reduce churn.

Build and scale AI products using full-stack development, LLM integrations, APIs, databases, automation platforms, and testing frameworks. Improve production codebases, automate workflows, expand solutions across markets and teams, measure adoption, and support regulated environments. Collaborate with technical and business stakeholders, gather requirements, participate in architecture reviews, provide training, document solutions, and maintain coding standards. Candidates need at least three years of relevant experience and hands-on AI or LLM application experience.

Build and maintain full-stack AI products, integrating LLMs, APIs, databases, and automation platforms. Develop front-end and backend features, debug production systems, create automated tests, improve reliability and usability, scale solutions across markets and teams, measure adoption, and train non-technical users. Collaborate on requirements, sprint planning, architecture reviews, documentation, coding standards, and emerging AI and agent capabilities.

Lead the design and development of scalable software solutions. Set architectural vision, mentor engineers, and guide best practices for robust systems.

The Performance Engineer will conduct performance testing, identify bottlenecks, optimize systems, monitor performance metrics, and collaborate cross-functionally.

The Product Manager will drive the roadmap and enhance partner-facing products while collaborating with sales and technical teams to support business growth.

The Senior KDB Developer designs and maintains KDB+/Q systems, optimizing performance, supporting production, and collaborating with stakeholders to build trading solutions.

The Client Relationship Manager supports Korean clients by managing account services, onboarding, and improving client engagement to enhance retention and reduce workload on KAMs.

Lead CX automation roadmap and delivery across the client journey: gather requirements, write build-ready specs, coordinate UAT, optimise CRM tooling (DevRev, Salesforce), track ROI/deflection, and ensure operational readiness and governance with cross-functional stakeholders.

As a DevOps Engineer at Axi, you'll design and support secure cloud solutions, promote automation, enhance CI/CD pipelines, and collaborate with teams.