Teams at AxiCorp Financial Services Pty Ltd

Own end-to-end support and resolution for Korean-speaking trading clients across live chat, email, and phone. Manage account and trading inquiries, investigate trade-related concerns, coordinate internal escalations, document cases, meet service-level standards, and proactively follow up. Identify recurring issues and provide insights to improve services and products while consistently applying internal policies and regulatory requirements.

Leads Axi’s global client and partner solutions function, delivering premium support to VIP clients and partners. Responsibilities include managing escalations, service metrics, SOPs, feedback loops, CRM and automation improvements, regulatory compliance, 24/7 coverage, contingency planning, and cross-functional collaboration. The role also involves leading, coaching, developing, and performance-managing a global team while improving retention, operational efficiency, and client and partner satisfaction.

Leads sales strategy and commercial performance across Australia and New Zealand. Owns growth in net revenue, active clients, acquisition, activation, retention, partnerships, and client engagement. Manages and develops high-performing sales teams, analyzes market and competitor trends, collaborates with cross-functional stakeholders, and ensures sales activities align with regulatory and governance requirements in regulated financial markets.