Jobs at AustralianSuper

Leads knowledge and content management strategy, governance, operating models, and lifecycle accountability across the Member Domain. Owns the Lighthouse knowledge platform vision, roadmap, and investment priorities; establishes content ownership, review, and approval frameworks; develops leadership capability; ensures compliance and risk control; and drives continuous improvement using analytics, search behavior, content performance, and frontline feedback.

Lead second-line enterprise risk and compliance activities across Group Risk, including policy reviews, risk assessments, controls testing, monitoring, assurance, incident management, and risk reporting. Support risk transformation initiatives, embed revised frameworks and obligations management, prepare Power BI reports for senior governance forums, conduct workshops, and influence stakeholders across accountability lines. The role also supports regulatory interpretation, continuous improvement, and business-as-usual risk activities through December 2027.

Lead commercial pricing strategy for AustralianSuper’s accumulation, retirement, and member-direct products. Develop and maintain pricing models, analyze financial performance and market competitiveness, recommend pricing adjustments, manage pricing risks, and support product development and reviews. Collaborate with Finance, Actuarial, Investment, and Product teams, while preparing analysis and recommendations for executive and board committees.

Leads product design strategy across multiple products and member journeys, manages and develops Product Designers, establishes design standards and systems, and partners with Product, Engineering, CX, Brand, and business stakeholders. The role champions accessible, compliant, consistent, research-led, and member-centred experiences while improving design processes and delivery practices at scale.

Leads discovery and delivery of strategic digital initiatives across member and adviser channels, including portals, mobile applications, websites, workflow, onboarding, and self-service experiences. Translates business objectives into product outcomes, priorities, backlogs, user stories, and acceptance criteria. Coordinates Product Owners, Technology, Architecture, UX/CX, and Engineering teams, manages cross-squad dependencies, engages stakeholders, and uses data to optimize member outcomes.

Designs and delivers talent, learning, leadership development, early careers, succession planning, DEI, induction, and culture initiatives across London and New York offices. Partners with leaders and global teams to identify capability needs, implement talent solutions, evaluate program effectiveness, and support organizational development. Requires strong facilitation, stakeholder engagement, strategic thinking, and hands-on delivery experience, ideally within financial services or a regulated FCA environment.

Design, build, deploy, and support agentic AI and intelligent automation solutions across enterprise platforms. The role develops autonomous workflows, orchestration, RAG pipelines, prompts, integrations, guardrails, human oversight, monitoring, and auditability. It also establishes AI engineering standards and supports production reliability, incident resolution, governance, and continuous improvement while communicating technical designs and risks to diverse stakeholders.

Leads change, capability, and operational readiness initiatives across frontline environments. Uses quality, risk, complaint, and operational insights to identify priorities, translate business and regulatory changes into practical strategies and learning solutions, and implement sustainable improvements. Partners with operational leaders and stakeholders to strengthen compliance, improve performance, and deliver better member outcomes.

Supports ESG integration and stewardship across private market investments by collecting, validating, analyzing, and transforming portfolio ESG data. Responsibilities include implementing data vendors, developing data controls and dashboards, supporting regulatory reporting, identifying data gaps, managing stakeholders, preparing communications, and collaborating with technology and investment teams. The role also contributes to transaction due diligence and asset ownership activities.

Support AustralianSuper’s AML/CTF and fraud risk framework by translating regulatory obligations into policies, procedures, and controls. Conduct transaction monitoring, intelligence and threat analysis, digital and forensic examinations, and fraud trend analysis. Identify suspicious matters and lodge reports with AUSTRAC, assess risks from business and product changes, identify control weaknesses, and prepare compliance reporting for senior management, directors, and regulators.

Leads a team of six marketers delivering lifecycle marketing, member engagement, retention campaigns, communications, education, and personalised experiences. The role oversees multi-channel campaign design, execution, monitoring, stakeholder collaboration, planning, reporting, and continuous improvement. It requires strategic, creative, analytical, project management, and people leadership capabilities, ideally within superannuation or financial services.

Lead actuarial modelling and analysis for member lifetime value, reserves, forecasts and member behaviour. Develop and maintain transparent models using Excel, Python and analytical tools, ensuring governance, testing, validation and compliance with model risk standards. Translate complex analysis into actionable insights for executives, support responses to market and policy changes, identify strategic membership implications, mentor colleagues and escalate delivery risks and control weaknesses.

Leads end-to-end product design for complex member experiences, from discovery and research through delivery and developer handover. The role shapes product direction by partnering with Product, Engineering, and business stakeholders, creating build-ready flows, interaction models, and UI. It requires strong UX/UI expertise, research and usability-testing skills, systems thinking, stakeholder communication, and the ability to balance user, business, and technical needs.

Lead and maintain the Fund's AML/CTF and fraud frameworks, provide enterprise-wide financial crime advice and oversight, act as AML Officer, oversee controls and remediation, support change management, liaise with regulators and law enforcement, and build stakeholder relationships to strengthen risk governance.

Manage and grow strategic employer, industry, and stakeholder partnerships across Queensland. Build relationships with senior decision-makers, identify and convert business development opportunities, execute partnership growth strategies, and strengthen the organization’s market position. Collaborate with internal teams to improve member engagement and service outcomes while supporting sustainable growth. The role requires strong relationship management, negotiation, communication, commercial acumen, and knowledge of industrial relations, unions, and industry bodies.

Provides senior operational support across the investment trade lifecycle, including trade booking, settlements, valuations, reconciliations, and lifecycle management. Serves as a subject matter expert across asset classes and systems, resolves complex operational and vendor issues, supports new products and regulatory initiatives, drives automation and process improvements, and mentors team members while maintaining strong controls and stakeholder relationships.

Leads the Victoria and Tasmania partnerships portfolio to drive member growth, retention, engagement and improved outcomes. Responsibilities include managing and developing a regional team, strengthening employer, union and association relationships, overseeing default arrangement renewals, supporting business development, negotiating partnerships, managing governance and risk, and designing member experiences. The role requires strong superannuation expertise, stakeholder management, negotiation, compliance and leadership capabilities.

Leads financial control, operational and technical accounting, accounts payable, and finance transformation activities across AustralianSuper entities. Oversees financial control governance, internal controls, financial risk management, regulatory reporting, and month-, quarter-, and year-end close. Establishes and manages a portfolio of finance projects, ensuring risks, dependencies, priorities, and benefits are controlled. Requires senior financial services and APRA experience, accounting qualifications, strong leadership, analytical, communication, and stakeholder management skills.

Provides strategic and operational Colleague and Culture support to the Member domain. Acts as a trusted advisor and coach to executives and people leaders, advises on employment and employee relations matters, supports organizational design, delivers culture and people plans, and manages continuous improvement initiatives. Requires strong stakeholder management, influencing, strategic HR, leadership, and problem-solving skills in a fast-paced environment.

Engage members through phone, web chat, and written correspondence to understand financial advice needs, assess suitable advice pathways, explain services, coordinate adviser appointments, manage leads and enquiries, maintain accurate records, and collaborate with internal and external teams to deliver positive member outcomes and improve processes.