Jobs at AustralianSuper

Manage operational risk for a member service transformation program. Partner with workstreams to assess risks, design controls, coordinate risk acceptances, advise on business requirements and solution design, and monitor mitigating actions. Provide pragmatic risk and compliance guidance, translate regulatory requirements into business outcomes, and build effective relationships across the organisation.

Supports enterprise compliance by triaging regulatory obligations, assessing applicability and impact, assigning ownership, monitoring obligation management, maintaining the GRC obligations register, producing dashboards and insights, and managing regulatory content providers. The role also helps business domains understand compliance requirements, promotes strong risk culture, and supports process improvements across AustralianSuper.

Manage product activities across superannuation and retirement products, including regulatory reporting, governance, product reviews, metrics, disclosure due diligence, data sourcing, and product development initiatives. The role coordinates stakeholders, supports compliance with legislative and risk requirements, maintains governance processes, and provides product expertise to projects and senior leaders.

Leads implementation of third-party technology solutions across an enterprise environment. Coordinates suppliers, technology teams, business stakeholders, integrations, testing, access, data flows, risks, dependencies, readiness assessments, operational acceptance, knowledge transfer, and transition to business-as-usual operations. The role also manages stakeholder reporting, change impacts, service continuity, implementation checkpoints, go/no-go decisions, and post-implementation reviews.

Manage assurance activities across AustralianSuper’s advice channels, including licensee due diligence, attestations, advice fee reviews, file audits, compliance assessments, incident remediation, risk monitoring, and stakeholder relationships. The role supports advice journey development and continuous improvement of the Advice Assurance Program while ensuring trustee obligations, legal requirements, ethical standards, and member interests are upheld.

Leads operational resilience across Member Operations, including critical operations assessments, CPS 230 compliance, resilience metrics, recovery testing, incident reviews, scenario exercises, supplier risk management, and remediation tracking. Partners with Risk, Technology, Data, Business Continuity, Disaster Recovery, Vendor Management, and service providers while leading a high-performing team and strengthening organizational response to disruption.

Manage operational risk, incidents, controls, assessments, testing, and regulatory requirements across Member Domain business units. Execute risk and controls plans, conduct thematic reviews and control validations, analyze trends and root causes, prepare risk reporting and dashboards, and advise strategic projects on controls and operational readiness. Engage senior stakeholders and support reporting to executives, Board Committees, and the Board.

Develop and deliver integrated B2B growth marketing campaigns across paid media, partnerships, and owned channels. Translate audience and market insights into measurable acquisition strategies, create marketing assets, maintain brand consistency, improve acquisition experiences, monitor campaign performance, and manage stakeholders, agencies, timelines, and compliance requirements.

Provides advanced support for Microsoft 365, end-user computing, identity services, and modern workplace technologies. Resolves escalated incidents, investigates root causes, collaborates with vendors and internal teams, supports technology projects and upgrades, maintains documentation, and drives continuous improvement through automation, AI, and modern tooling. The role requires strong Microsoft technology troubleshooting, ITIL knowledge, service management experience, and customer-focused communication.

Lead the operational management of the Voice of Customer ecosystem, including platform administration, surveys, workflows, data integrations, dashboards, reporting, sentiment analysis, and text analytics. Translate member feedback and contact-centre data into actionable insights through driver analysis and statistical techniques. Manage privacy-compliant data protocols, support senior stakeholders, coach colleagues, and improve customer experience measurement and reporting across the organisation.

Leads knowledge and content management strategy, governance, operating models, and lifecycle accountability across the Member Domain. Owns the Lighthouse knowledge platform vision, roadmap, and investment priorities; establishes content ownership, review, and approval frameworks; develops leadership capability; ensures compliance and risk control; and drives continuous improvement using analytics, search behavior, content performance, and frontline feedback.

Lead second-line enterprise risk and compliance activities across Group Risk, including policy reviews, risk assessments, controls testing, monitoring, assurance, incident management, and risk reporting. Support risk transformation initiatives, embed revised frameworks and obligations management, prepare Power BI reports for senior governance forums, conduct workshops, and influence stakeholders across accountability lines. The role also supports regulatory interpretation, continuous improvement, and business-as-usual risk activities through December 2027.

Lead commercial pricing strategy for AustralianSuper’s accumulation, retirement, and member-direct products. Develop and maintain pricing models, analyze financial performance and market competitiveness, recommend pricing adjustments, manage pricing risks, and support product development and reviews. Collaborate with Finance, Actuarial, Investment, and Product teams, while preparing analysis and recommendations for executive and board committees.

Leads product design strategy across multiple products and member journeys, manages and develops Product Designers, establishes design standards and systems, and partners with Product, Engineering, CX, Brand, and business stakeholders. The role champions accessible, compliant, consistent, research-led, and member-centred experiences while improving design processes and delivery practices at scale.

Leads discovery and delivery of strategic digital initiatives across member and adviser channels, including portals, mobile applications, websites, workflow, onboarding, and self-service experiences. Translates business objectives into product outcomes, priorities, backlogs, user stories, and acceptance criteria. Coordinates Product Owners, Technology, Architecture, UX/CX, and Engineering teams, manages cross-squad dependencies, engages stakeholders, and uses data to optimize member outcomes.

Design, build, deploy, and support agentic AI and intelligent automation solutions across enterprise platforms. The role develops autonomous workflows, orchestration, RAG pipelines, prompts, integrations, guardrails, human oversight, monitoring, and auditability. It also establishes AI engineering standards and supports production reliability, incident resolution, governance, and continuous improvement while communicating technical designs and risks to diverse stakeholders.

Leads change, capability, and operational readiness initiatives across frontline environments. Uses quality, risk, complaint, and operational insights to identify priorities, translate business and regulatory changes into practical strategies and learning solutions, and implement sustainable improvements. Partners with operational leaders and stakeholders to strengthen compliance, improve performance, and deliver better member outcomes.

Supports ESG integration and stewardship across private market investments by collecting, validating, analyzing, and transforming portfolio ESG data. Responsibilities include implementing data vendors, developing data controls and dashboards, supporting regulatory reporting, identifying data gaps, managing stakeholders, preparing communications, and collaborating with technology and investment teams. The role also contributes to transaction due diligence and asset ownership activities.

Support AustralianSuper’s AML/CTF and fraud risk framework by translating regulatory obligations into policies, procedures, and controls. Conduct transaction monitoring, intelligence and threat analysis, digital and forensic examinations, and fraud trend analysis. Identify suspicious matters and lodge reports with AUSTRAC, assess risks from business and product changes, identify control weaknesses, and prepare compliance reporting for senior management, directors, and regulators.

Lead actuarial modelling and analysis for member lifetime value, reserves, forecasts and member behaviour. Develop and maintain transparent models using Excel, Python and analytical tools, ensuring governance, testing, validation and compliance with model risk standards. Translate complex analysis into actionable insights for executives, support responses to market and policy changes, identify strategic membership implications, mentor colleagues and escalate delivery risks and control weaknesses.