Jobs at Australian Payments Plus

Serve as the bridge between customers, product and technical teams to onboard members to payments platforms. Manage multiple onboarding workstreams, capture and document business and system requirements, facilitate technical workshops, coordinate stakeholders, support testing and operational readiness, and drive continuous improvement of onboarding processes and documentation.

Lead development and maintenance of risk reports, dashboards and metrics; act as SME for enterprise risk reporting tools; analyze risk data to identify trends and control weaknesses; produce executive-level insights; partner with stakeholders to meet governance and regulatory needs; drive data quality, system enhancements and continuous improvement in reporting processes.

Lead development and continual improvement of AP+ enterprise risk framework, policies, appetite and metrics. Drive risk culture, embed risk practices via stakeholder engagement, workshops and training. Advise senior leaders on governance and strategy, measure policy effectiveness, manage approvals, monitor regulatory trends, and deliver strategic reports to executive forums.

Lead business analysis for cyber initiatives, eliciting and documenting end-to-end requirements, modelling processes and data, validating solutions, supporting testing and implementation, advising stakeholders, and mentoring junior BAs with a focus on vendor-sourced cyber security implementations.

Design and evolve secure, scalable enterprise data architectures on modern platforms (AWS, Snowflake). Lead data modelling, integration and governance, enable analytics/AI, provide technical leadership and partner with business and technology teams to create data products and standards.

Design, configure and maintain ServiceNow applications, workflows and integrations to improve IT service delivery. Deliver controlled releases, ensure platform stability, monitor health, troubleshoot issues, and partner with stakeholders to translate requirements into scalable, user-focused ServiceNow solutions while championing governance, security and accessibility.

Lead end-to-end change for technology, product and business initiatives on a 12-month contract. Develop and deliver integrated change, communication, engagement and learning strategies, coach leaders and teams, build change capability, and drive continuous improvement of change practices to ensure adoption across AP+.

The Risk in Change Manager leads risk assessments for key initiatives, advises on risk impacts, enhances risk processes, and supports regulatory engagement.

Lead and improve workplace health and safety for AP+, providing WHS governance, risk management, audits, emergency preparedness, contractor oversight, stakeholder engagement, data-driven insights, and policy development to embed a proactive safety culture.

Lead end-to-end customer onboarding, transition and hypercare for AP+ products. Coordinate customers, schemes, internal teams and third parties to deliver compliant, timely onboarding, manage risks and issues, ensure operational readiness and handover to BAU, and drive continuous improvement in processes and customer outcomes.

Support operational integrity and availability of AP+ payment systems by analysing operational data, managing incidents, onboarding members, resolving issues with stakeholders, maintaining documentation, and driving continuous improvement and compliance.

Provide 24/7 application support for mission-critical payment platforms: monitor production, investigate and resolve incidents, manage changes and releases, partner with engineers and vendors, improve observability and automation, support deployments and operational readiness, and maintain operational documentation to enhance service reliability.