Jobs at Australian Financial Complaints Authority (AFCA)

Lead end-to-end solution architecture for Corporate Services (HR, Payroll, Finance). Translate business, regulatory and operational needs into secure, scalable Workday-based designs, guide delivery teams, manage risks and integrations, collaborate with vendors, and enable SAFe agile delivery while maintaining architectural integrity.

Design, build and maintain scalable Azure-based data pipelines, lake/lakehouse and lakehouse architectures. Implement batch and streaming ETL, CI/CD, infrastructure-as-code, performance tuning, governance, and observability. Partner with analytics and AI teams to support analytics and ML workloads and ensure security, privacy and compliance.

Build and maintain a scalable Azure-based data platform (ADF, Databricks, Synapse, Azure SQL). Design batch and streaming pipelines, implement lakehouse/Delta Lake architectures, enable CI/CD and IaC, monitor performance/cost, support AI/ML workloads, ensure security and governance, and partner with analytics and AI teams to deliver trusted data for insights.

Design and own end-to-end architecture for AFCA's Digital Experience Platform, translating customer and business needs into secure, scalable solutions. Lead architecture across channels, CMS, integrations, data and security; guide delivery teams, manage risks and technical debt, collaborate with vendors, and ensure regulatory compliance while evolving enterprise architecture standards.

Lead AFCA's end-to-end Data & AI governance lifecycle: design and maintain governance frameworks, drive data quality standards, assess AI tools for bias and fitness, integrate governance with privacy/security, run cross-functional forums, maintain inventories and compliance reviews, monitor regulation, and lead the data governance team.

Investigate and resolve financial difficulty complaints by assessing issues, producing clear determinations, negotiating via telephone conciliation, and engaging parties with empathy. Work collaboratively to deliver fair, accountable outcomes aligned with AFCA policy and community expectations.

Design and embed an end-to-end, data-driven case management framework for Scams External Dispute Resolution. Translate regulatory and business requirements into workflows, guidance, templates and training. Partner with stakeholders, identify risks and dependencies, and support implementation and operational roll-out for high-volume, multi-entity complaints.

Lead end-to-end solution architecture for Corporate Services (HR, Payroll, Finance). Translate business, regulatory and operational needs into secure, scalable Workday-based designs. Provide hands-on architectural leadership across data, integrations, security and platforms; support delivery teams, vendors and SAFe/Agile programs; manage risks, dependencies and technical debt; drive adoption of new platforms and practices.

Lead end-to-end architecture for AFCA's Digital Experience Platform, designing secure, scalable solutions for websites, digital applications, integrations and multi-channel journeys. Translate business and customer needs into implementable architectures, guide delivery teams, manage technical debt and risks, ensure regulatory and security compliance, and evolve enterprise architecture standards.

Lead end-to-end solution architecture for data, analytics and AI initiatives. Design scalable, secure cloud data platforms and AI solutions, embed governance and responsible AI, guide delivery teams, manage architectural risk and technical debt, and evolve enterprise data and AI architecture roadmaps and standards.

Lead and develop the Legal Counsel team; provide proactive legal advice across commercial, regulatory, employment, jurisdictional and operational matters; manage litigation and complex disputes; shape legal strategy, governance and risk frameworks; engage senior stakeholders, regulators and external counsel; drive continuous improvement and legal inputs to strategic projects.

Manage and resolve financial-difficulty complaints: investigate issues, produce plain-English assessments and determinations, conduct telephone conciliations and negotiations, engage parties compassionately, and work collaboratively to deliver fair, practical outcomes aligned with AFCA policies and relevant law.

Design and embed an end-to-end, data-driven case management framework for Scams EDR. Translate regulatory and business requirements into workflows, partner with stakeholders, develop guidance and training, identify risks and improvements, and support implementation and operational rollout across multi-entity complaint journeys and integrated process+data+system+control operating models.

Provide legal advice and research to support design and implementation of a national Scams EDR Program. Draft briefs, submissions and Board/Executive papers, monitor regulatory developments, support training, identify legal risks, and engage with government, regulators and stakeholders to implement the scams prevention framework.

Lead and develop the Legal Counsel team; provide strategic, commercial and regulatory legal advice; manage litigation and complex disputes; engage regulators and senior stakeholders; drive legal frameworks, governance, and continuous improvement; support strategic projects and jurisdictional change.

Provide legal advice and research to support the Scams EDR Program, draft briefs and submissions, monitor regulatory developments, prepare Executive/Board briefings, contribute training, identify legal risks, and engage with government, regulators and stakeholders to implement the national scams prevention framework.

Lead end-to-end solution architecture for data, analytics and AI initiatives; translate enterprise strategy into scalable designs; embed security, privacy, governance and responsible AI; provide hands-on leadership across data platforms, integration, modelling, serving and reporting; guide teams on design patterns, risks and architectural roadmaps in a regulated environment.

Lead AFCA's end-to-end data and AI governance, designing frameworks, policies and assurance processes. Oversee data quality standards, AI evaluation (accuracy, bias, reliability), inventories of approved tools, and cross-functional governance forums. Integrate governance with privacy, information management and security, monitor regulatory developments, and coach the data governance team to embed responsible AI practices across the organisation.