Teams at Australian Financial Complaints Authority (AFCA)

Lead AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, training, exercises, scenario testing, governance reporting, supplier resilience activities, and supporting disruption activation, recovery, and post-incident reviews. The role partners with business leaders to strengthen preparedness, monitor risks, track improvements, and embed continuity awareness across the organisation.

Leads AFCA’s Business Continuity Management program and organisational resilience capability. Responsibilities include maintaining continuity plans, conducting business impact analysis, facilitating exercises and training, providing governance reporting, supporting disruption activation and recovery, tracking risks and improvements, and strengthening critical supplier resilience. The role partners with leaders across the organisation to improve preparedness, embed continuity practices, and support post-incident reviews.

Produce clear, audience-focused communications: write and edit reports, media materials, web and social content; translate complex data into accessible messaging; support media engagement; maintain website content; create visual assets; monitor engagement and collaborate with stakeholders and committees.