Jobs at Assort Health

Build and own post-sales enablement systems for Implementation, Customer Success, and Support teams. Responsibilities include onboarding and certification, implementation and customer-management playbooks, health-system readiness, recurring training, knowledge architecture, coaching, cross-functional feedback loops, and measurement tied to productivity, customer satisfaction, churn, and retention. The role requires scaling enablement at a fast-growing SaaS company while using LLMs and automation to create assets and reporting.

Own the operating rhythm of the AI Professional Services organization, including dashboards, account health metrics, weekly business reviews, automation, tooling, enablement, recruiting operations, and cross-functional coordination. The role supports executive decision-making, improves implementation efficiency, maintains agent quality, tracks portfolio risks, and ensures teams have reliable processes, reporting, and information flow across strategic, enterprise, and mid-market accounts.

Full-cycle recruiter responsible for sourcing, engaging, and managing pipelines for GTM, Operations, and business roles. Partner with hiring managers, use recruiting data and AI tools (Ashby) to improve hiring processes and candidate experience.

Own and scale company-wide IT infrastructure, including identity and access management, Okta, endpoint lifecycle management, onboarding and offboarding, SaaS administration, automation, office networking, and device security. Provide real-time troubleshooting across macOS and Windows while partnering with Security on compliance and scalable IT processes in a fast-growing, onsite environment.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Own end-to-end product design for AI-native healthcare experiences across operators, clinics, and patients. Drive design system maintenance, ship high-quality UI/UX tied to commercial metrics, partner with Product and Engineering, prototype and vibe-code, and scale interactions that improve ARR, retention, and expansion.

As an Engineering Manager, you'll balance hands-on coding, team leadership, and collaboration with Ops to improve AssortOS product delivery and patient experience.

As a Senior Customer Marketing Manager, you'll develop customer marketing strategies, build a reference program, manage a customer advisory board, and ensure customer stories are integrated in marketing efforts, using AI for efficiency.

The Account Executive will manage the full sales cycle, develop sales strategies, deliver product demos, and contribute to sales culture and efficiency.

Own end-to-end technical deployments of production AI agents for healthcare systems. Build integrations across phone systems, EHRs, scheduling platforms, and patient engagement tools; design custom workflows; debug complex production issues; optimize agent performance; and develop implementation tooling. Collaborate with product engineering and sales to shape platform capabilities, scope technical requirements, and deliver successful customer launches.

Own and scale Assort Health’s business value function by developing executive-grade ROI models, business cases, value methodologies, calculators, and realized-value analyses for health systems and provider groups. Present analyses to executives, support strategic deals and renewals, train go-to-market teams, and partner across Sales, Customer Success, Product, Marketing, and Finance. Build the value playbook from scratch and eventually hire and lead the function.

As a Forward Deployed Engineer, you'll manage AI agent implementations, build integrations, and optimize deployments for healthcare clients, ensuring successful launches and efficient workflows.

The role focuses on building a customer pipeline, achieving revenue targets, and engaging prospects using AI sales tools, with opportunities for rapid promotion.

Serve as the senior technical advisor on MidMarket and Enterprise engagements, leading demos and technical discovery, partnering with Sales to close deals, guiding integrations with healthcare systems, mentoring junior SEs, and providing product feedback to inform platform evolution.

Lead and build an outbound Business Development Manager (BDM) function targeting health systems and IDNs. Hire, coach, and manage BDMs; define playbook and outreach strategy; partner with sales and marketing; own pipeline targets, CRM hygiene in Salesforce, and reporting. Translate market signals into effective outreach and improve conversion through data-driven coaching.

Serve as senior technical advisor on complex MidMarket and Enterprise healthcare engagements. Lead technical discovery and demos, partner with Sales to close deals, guide cross-functional initiatives, mentor SEs, and provide product feedback to drive platform adoption and integrations with healthcare systems.

Lead and scale revenue systems and GTM tooling, owning Salesforce, integrations, AI-powered automations, data integrity, forecasting, reporting, commissions, and cross-functional systems strategy to support revenue growth.

Lead and scale GTM for health systems and clinics: own pipeline and revenue targets, hire and develop the NYC sales team, build playbooks, mentor reps, align with Marketing/Customer Success/Product, represent externally, and track conversion and ARR metrics. Travel up to 25%.

Drive revenue growth as a Mid-Market Account Executive by owning the full sales cycle, developing sales processes, and collaborating with marketing and product teams.