Jobs at Arrow Financial Corporation

Oversee daily ACH and domestic/international wire operations, ensuring accuracy, compliance, risk mitigation, fraud prevention, and strong internal controls. Supervise and coach specialists, manage ACH risk reviews, conduct quality control, interpret regulatory changes, support payment technology implementations, coordinate audits, resolve escalations, and drive workflow and process improvements across internal teams.

Manages personal insurance accounts by quoting new business, reviewing coverage, processing policy changes, collecting premiums, and handling claims. Markets insurance products, develops referrals, consults customers on coverage and risk exposures, maintains accurate account records, and delivers timely customer service. The role also supports coworkers and customers through training and guidance while ensuring compliance with agency procedures and insurance requirements.

Processes, validates, reconciles, and researches ACH and wire transactions while resolving exceptions and discrepancies. Monitors electronic transactions for fraud, verifies authorizations and compliance, updates customer data, and follows NACHA rules and applicable regulations. Provides support to customers, branches, financial institutions, government agencies, and outside companies. Requires strong customer service, attention to detail, problem-solving, prioritization, and banking transaction-processing skills.

Manages enterprise security operations, including security monitoring, incident response, vulnerability management, threat hunting, DLP, compliance, and security reporting. Leads, coaches, and develops security analysts while managing SIEM, SOAR, EDR/XDR, and related tools. Collaborates with infrastructure, application, cloud, and network teams to strengthen security practices and oversees investigations, remediation, and recovery. The role is fully onsite in Glens Falls, New York.

Coordinates residential mortgage loan closings by preparing regulatory documents, managing closing pipelines, communicating with attorneys and borrowers, reviewing insurance documentation, processing funding, activating PMI, and supporting post-closing corrections. The role also trains mortgage closers, maintains procedures and checklists, and ensures compliant, timely loan processing.

Leads the IT Support team, overseeing staffing, workflow, scheduling, performance, call center operations, ticket administration, user support, account access, equipment purchasing, training, vendor relationships, and technology implementations. Manages and develops support staff while ensuring effective troubleshooting, documentation, reporting, and timely service delivery.