Teams at Arrow Financial Corporation

Leads Deposit Services team operations, including employee training, daily work audits, transaction processing, error resolution, scheduling, compliance monitoring, reporting, and process improvement. Supports branch operations and management projects while ensuring accurate, timely processing and adherence to banking regulations, company procedures, SOX controls, NACHA rules, and Regulation E.

Oversee daily ACH and domestic/international wire operations, ensuring accuracy, compliance, risk mitigation, fraud prevention, and strong internal controls. Supervise and coach specialists, manage ACH risk reviews, conduct quality control, interpret regulatory changes, support payment technology implementations, coordinate audits, resolve escalations, and drive workflow and process improvements across internal teams.

Manages personal insurance accounts by quoting new business, reviewing coverage, processing policy changes, collecting premiums, and handling claims. Markets insurance products, develops referrals, consults customers on coverage and risk exposures, maintains accurate account records, and delivers timely customer service. The role also supports coworkers and customers through training and guidance while ensuring compliance with agency procedures and insurance requirements.