Jobs at arrivia

Leads enterprise operations across global sites and contact centers, overseeing BPO strategy, workforce management, training infrastructure, operational excellence, automation, governance, risk continuity, and centralized capabilities. Partners with business-line and functional leaders to establish shared standards, improve capacity and resilience, manage vendors, and scale consistent operating practices across domestic, nearshore, and offshore locations.

Own complex, multi-team technical programs from inception through sustained operation. Partner with engineering leadership on architecture, integrations, dependencies, requirements, delivery forecasting, and operational excellence. Use AI copilots, automation, and analytics to improve planning, backlog refinement, reporting, risk identification, stakeholder communication, and retrospectives. Mentor TPMs on AI-augmented workflows while maintaining appropriate human oversight.

Conduct outbound calls with members to recommend travel packages, build rapport, convert conversations into bookings, and meet or exceed sales targets. Provide personalized travel advice, explain product benefits, maintain strong customer relationships, and contribute to team success in a fast-paced onsite contact center environment.

Generates new business through high-volume outbound calls, qualifies leads, presents travel packages, overcomes objections, books appointments, closes sales, and meets ambitious quotas. The role requires strong phone communication, relationship-building, persuasion, listening, cold-calling, and customer service skills. It is remote and offers a $15 hourly base plus uncapped commissions, with stated first-year earnings of $60,000 and potential second-year earnings exceeding $90,000.

Conduct outbound calls with travel club members, recommend holiday packages, explain travel benefits, and convert conversations into bookings. The role requires meeting sales targets, building rapport by phone, providing personalized travel advice, and maintaining strong organization and time management. This is a full-time, onsite evening position in Uxbridge, Monday through Friday, from 6:00pm to 2:00am.

Designs and maintains Power BI reports and dashboards using Microsoft Fabric semantic models. Builds data models, writes optimized DAX, applies security controls, validates data quality, creates certified datasets, and translates stakeholder needs into actionable visualizations. The role also involves peer reviews, cross-team collaboration, and using AI tools to improve analysis and delivery.

Owns end-to-end web content management, including CMS implementation, HTML/CSS styling, responsive layouts, design translation, workflow optimization, quality assurance, site audits, defect troubleshooting, and AI-enabled content production. Partners with Marketing, Product, IT, and Design to deliver brand-aligned, high-performing digital experiences.

Own monthly, quarterly, and annual financial close processes for a global, multi-entity travel business. Oversee complex accounting areas including intercompany activity, revenue share, capex, accruals, and ASC 842 leases. Review journal entries and reconciliations, ensure U.S. GAAP compliance, support audits, and develop accounting policies. Lead and mentor accountants while driving system implementations, automation, process improvements, and scalable financial reporting.

Build production full-stack features and quality infrastructure for AI-generated code, including automated testing, evaluation frameworks, CI/CD quality gates, observability, release criteria, and security guardrails. Use AI coding agents while validating correctness, performance, maintainability, and privacy. Develop scalable services for travel and rewards platforms, protect member trust, and promote AI-assisted engineering quality practices across teams.

Lead technical direction for AI infrastructure, data platforms, shared software primitives, and agentic engineering practices. Build scalable, cloud-native services and secure MCP integrations while establishing AI quality gates, evaluation frameworks, responsible-AI controls, SLOs, and architectural standards. Guide modernization, build-versus-buy decisions, and high-stakes platform choices. Mentor senior engineers and influence technical norms across teams while balancing product delivery, partner needs, member trust, security, and operational quality.

Lead technical direction across multiple products and platforms while building shared AI, data, quality, and testing infrastructure. Define standards for AI-generated code, MCP integrations, responsible AI, security, and cloud-native modernization. Architect evaluation frameworks, regression systems, guardrails, and automated quality gates. Make build-versus-buy and high-stakes architectural decisions, establish operating rhythms and release criteria, mentor senior engineers, and communicate complex technical concepts to executives and partners.

Lead tax strategy, statutory compliance, and treasury operations. Oversee tax filings and audits, manage cash flow and liquidity, build forecasts, optimize working capital, handle banking and financing, strengthen internal controls, support financial close and reporting, and coordinate with auditors, banks, regulators, and senior leadership to drive financial governance and risk management.

Owns multi-entity month-end and year-end close, consolidations, GAAP reporting, treasury operations, cash forecasting, banking relationships, financing, internal controls, audits, statutory and tax filings, and regulatory compliance. The role partners with finance, legal, leadership, auditors, banks, and advisors while improving financial processes and maintaining audit readiness.

Lead technical direction for AI infrastructure, data platforms, shared services, and agentic engineering practices while remaining hands-on. Architect secure MCP integrations, establish AI quality gates, evaluation frameworks, SLOs, and responsible-AI standards. Guide build-versus-buy decisions, modernize legacy systems, improve cloud-native scalability, and safeguard sensitive member data. Mentor senior engineers and communicate complex architecture and AI concepts to executives and cross-functional partners.

Architect and develop full-stack travel platform systems while setting technical direction for organization-wide agentic software development. Establish AI coding-agent standards, prompt libraries, MCP integrations, and automated engineering workflows. Modernize legacy services, lead distributed cloud-native architecture, enforce code quality and security, establish SLOs, and mentor engineers across teams on AI-assisted development and agentic workflow design.

Lead technical projects by translating product priorities into actionable requirements and delivery plans. Coordinate engineering, product, and stakeholders to manage scope, timelines, budgets, risks, and reporting. Promote Agile practices, manage third-party resources, resolve conflicts, and drive continuous improvement to deliver moderate-to-complex software solutions.

Own and optimize high-volume automated and promotional email campaigns using Marketo and CMS tools. Manage member lifecycle journeys, product and promotional communications, segmentation, personalization, testing, analytics, and campaign optimization. Partner cross-functionally with sales and operations while using AI tools to improve content, audience analysis, and marketing performance. The role requires strong email marketing expertise, data-driven decision-making, rapid execution, and onsite work in Scottsdale four days per week.

The Sr. Product Designer at arrivia will design user journeys for consumer travel products, collaborate with engineers, and utilize AI tools to enhance design workflows. Responsibilities include creating cohesive interfaces, employing design systems, and connecting with customer insights to improve product usability.

Senior, hands-on role owning email, lifecycle, product, and promotional marketing. Build and optimize automated and promotional campaigns in Marketo/CMS, manage member journeys, run high-volume promotions, segment and personalize messaging, analyze performance, run tests, and collaborate remotely across teams to improve engagement and conversion using AI-enabled marketing tools.

Lead email, lifecycle, product, and promotional marketing: build and optimize automated and high-volume campaigns in Marketo and CMS, own member journeys, run segmentation, testing, personalization, analytics, and use AI tools to improve performance while collaborating remotely across teams.