Employee Relations Specialist

What You’ll Do

• Manage the documentation and tracking of employee relations cases, including performance issues and disciplinary actions.
• Draft corrective action documents such as verbal and written warnings, and Performance Improvement Plans (PIPs).
• Track employee probationary periods and related documentation.
• Support the HRBP Manager in resolving employee conflicts and conducting investigations.
• Escalate complex or sensitive employee relations issues to the HRBP Manager.
• Serve as the first point of contact for employee and manager inquiries regarding HR policies and procedures.
• Provide guidance and support in the administration and interpretation of HR policies related to areas like leave of absence, remote work arrangements, and employee handbooks.
• Assist with the maintenance and updates of HR documentation, including employee handbooks, manager guides, and internal work regulations.
• Collaborate with the Talent Acquisition (TA) team to track internal candidate movement, including promotions, transfers, and job changes.
• Create and manage job requisitions in the HR system, ensuring accurate and timely updates.
• Escalate internal movement situations that involve policy considerations or require HRBP Manager review.
• Assist with HR audits to ensure compliance with legal requirements and company policies.
• Support compliance-related projects, such as those focused on [e.g., workplace safety, data privacy, or other relevant regulations].
• Contribute to the development and maintenance of Standard Operating Procedures (SOPs) and process maps for HR processes.
• Prepare and analyze HR data reports, including turnover, headcount, and employee relations metrics.
• Coordinate logistics for HR-related training programs, including scheduling, materials preparation, and attendance tracking.
• Prepare termination documentation and coordinate with relevant departments (e.g., Payroll) for final pay and benefits.
• Support employee offboarding processes, such as scheduling exit interviews, preparing exit documentation and managing system access.
• Collaborate with the Facilities team on compliance and safety initiatives, such as emergency drills and safety training.
• Assist with communication and documentation related to workplace safety and compliance.
• Maintain flexibility to support other HR operational needs, participate in professional development activities, and assist with GDL-US Operations support as assigned.

Qualifications

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent. 
• 2-5 years of Human Resources experience 
• Demonstrated knowledge of Mexico labor law and 1+ years of employee relations experience required
• Must be able to communicate effectively both verbally and written in English and Spanish
• Superior written and verbal communication skills. You understand that communication is key and change management is an area of experience and passion. 
• Proven ability to work both independently and collaboratively.
• Ability to conduct themselves with a high level of discretion. Respect for confidentiality and personal tact - this is a MUST!
• Hustle that is unrivaled and a passion for your work that can’t be matched. 

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!