Jobs at Answering Service Care

Leads Customer Success strategy, client retention, expansion, referrals, and recurring revenue growth. Manages strategic accounts and develops a high-performing team, including the Customer Solutions Manager. Establishes client health metrics, business review processes, reputation initiatives, support structures, and performance KPIs. Partners cross-functionally with Sales, Operations, Billing, and Customer Solutions to improve onboarding, service delivery, engagement, and long-term account growth.

Generate and convert B2B sales opportunities through prospect research, cold outreach, industry associations, LinkedIn, and referrals. Conduct consultative presentations, meet sales KPIs, maintain CRM records, monitor industry trends, negotiate solutions, and collaborate cross-functionally to improve client onboarding and experience.

Handle inbound and outbound calls, provide warm and professional customer service, follow scripts, collect lead information, schedule appointments, transfer calls, dispatch accurate messages, document interactions, and support customers through live chat, SMS, and email. The role requires strong communication, multitasking, listening, empathy, attention to detail, and intermediate to advanced computer skills.

Provides first-line technical support for hardware, software, networking, accounts, cloud applications, operating systems, printers, and phone systems. Supports onboarding, account setup, access permissions, client requests, ticket documentation, inventory, system updates, and routine maintenance. Troubleshoots issues through phone, email, chat, and in-person channels while using documentation, automation, and AI tools. Collaborates with senior IT and customer support teams on escalated issues.

Manage full-cycle B2B billing, payment processing, reconciliation, variance analysis, client billing inquiries, and collections support. The role focuses on reducing accounts receivable aging, resolving customer issues across multiple channels, improving billing processes, documenting procedures, and helping train new team members. Strong Excel or Google Sheets skills, CRM and payment gateway experience, compliance knowledge, and excellent communication are required.