Teams at Answering Service Care

Leads call center agents, supports daily floor operations, resolves customer-service issues, monitors quality, provides performance feedback, assists HR with applicants and onboarding, and prepares performance reports. The role requires empathy, communication, problem-solving, dependability, attention to detail, accountability, flexibility for weekend shifts, and a commitment to customer-service excellence.

Leads call center agents, supports daily floor operations, resolves customer-service issues, monitors quality and performance, provides coaching, assists with applicant and onboarding processes, and prepares reports using database and word-processing tools. The role requires empathy, communication, problem-solving, accountability, reliability, attention to detail, flexibility for weekend shifts, and a commitment to service excellence.

Leads Customer Success strategy, client retention, expansion, referrals, and recurring revenue growth. Manages strategic accounts and develops a high-performing team, including the Customer Solutions Manager. Establishes client health metrics, business review processes, reputation initiatives, support structures, and performance KPIs. Partners cross-functionally with Sales, Operations, Billing, and Customer Solutions to improve onboarding, service delivery, engagement, and long-term account growth.