Teams at Answering Service Care

Own and grow a portfolio of client accounts by driving retention, expansion, renewals, and referrals. Serve as the primary client contact, conduct business reviews, monitor account health, resolve concerns, demonstrate service value, and identify opportunities for upgrades. Use CRM, reporting, automation, and AI tools to manage relationships and improve workflows while collaborating with Sales, Operations, Billing, and Customer Solutions.

Leads call center agents, supports daily floor operations, resolves customer-service issues, monitors quality and performance, provides coaching, assists with applicant and onboarding processes, and prepares reports using database and word-processing tools. The role requires empathy, communication, problem-solving, accountability, reliability, attention to detail, flexibility for weekend shifts, and a commitment to service excellence.

Leads Customer Success strategy, client retention, expansion, referrals, and recurring revenue growth. Manages strategic accounts and develops a high-performing team, including the Customer Solutions Manager. Establishes client health metrics, business review processes, reputation initiatives, support structures, and performance KPIs. Partners cross-functionally with Sales, Operations, Billing, and Customer Solutions to improve onboarding, service delivery, engagement, and long-term account growth.