Jobs at The AME Group

Designs and delivers technical training for IT staff, develops learning materials and targeted paths, assesses skill gaps, monitors training effectiveness, and aligns development programs with IT leadership and business needs. The role requires strong communication, technical proficiency, organization, and enthusiasm for teaching. Preferred qualifications include Microsoft Certified Trainer experience, IT certifications, instructional design experience, LMS familiarity, and adult learning knowledge.

Build client relationships, provide ongoing support, assist with onboarding and account needs, coordinate schedules, communicate with clients and internal teams, and process orders, invoices, data entry, and administrative tasks while maintaining accuracy and meeting deadlines.

Drive new business for managed IT services by prospecting, cold calling, networking, generating qualified leads, presenting technology solutions, closing deals, and collaborating with internal teams to support client success. The role requires outside B2B or IT services sales experience, strong lead generation and negotiation skills, CRM familiarity, and regional travel.

Provides advanced technical support for complex desktop, application, Microsoft 365, Active Directory, macOS, network, backup, and security issues. Owns escalated tickets, documents resolutions, maintains client SOPs, supports deployments and migrations, and mentors Level 1 technicians. The role requires strong troubleshooting, communication, prioritization, customer service, and independent decision-making while collaborating with specialized teams and improving support processes.