Teams at The AME Group

Provides advanced technical support for desktop, application, Microsoft 365, Active Directory, macOS, networking, backup, security, and hardware issues. Owns escalated tickets, documents resolutions, creates client SOPs, supports onboarding and migrations, mentors Level 1 technicians, and collaborates with specialized teams. The role emphasizes independent troubleshooting, customer communication, process improvement, and meeting service-level expectations.

Drive new business for managed IT services by prospecting, cold calling, networking, generating qualified leads, presenting technology solutions, closing deals, and collaborating with internal teams to support client success. The role requires outside B2B or IT services sales experience, strong lead generation and negotiation skills, CRM familiarity, and regional travel.

Provides advanced technical support for complex desktop, application, Microsoft 365, Active Directory, macOS, network, backup, and security issues. Owns escalated tickets, documents resolutions, maintains client SOPs, supports deployments and migrations, and mentors Level 1 technicians. The role requires strong troubleshooting, communication, prioritization, customer service, and independent decision-making while collaborating with specialized teams and improving support processes.