Jobs at Ambience Healthcare

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

The Physician AI Researcher role focuses on enhancing medical documentation and coding through AI technologies, collaborating with clinical and technical teams to improve accuracy and user experience. Key responsibilities include prototyping AI models, designing experiments, and curating datasets.

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Provide frontline technical support to clinicians using Ambience's AI clinical documentation platform. Diagnose and resolve platform, EHR integration, and user configuration issues via Intercom, email, and PagerDuty; build and maintain troubleshooting guides and SOPs in Notion and Intercom; escalate recurring trends to Engineering, CSM/CES, and Product; contribute to CSAT/FCR reporting and participate in cross-functional meetings. Shift flexibility required, including evenings, overnights, and weekends.

As a Machine Learning Infrastructure Engineer, you will build and maintain infrastructure for ML model training, optimize deployment, collaborate across teams, and improve internal tools for ML workflows.

As a Staff Software Engineer, you will own the core systems for database architecture, caching, and performance optimization, ensuring reliable and scalable infrastructure for clinical workflows in healthcare. You'll design and implement systems to improve latency and reliability while managing multi-tenant data and compliance needs.

As a Strategic Growth Executive, you will drive growth through partnerships with health systems, managing the enterprise sales process from prospecting to closing deals.

The Senior Value Attainment Analyst will analyze customer data to create ROI analyses that support renewals and expansions, ensuring accurate methodologies and compelling presentations for health system leadership.

Design and maintain platform infrastructure for healthcare providers, focusing on reliability and scalability. Own AI technical initiatives from design to deployment.

As a Staff ML Engineer, you'll lead complex model quality improvements in clinical AI, spanning research and engineering, optimizing performance under high compliance conditions.

As a Sr. Sales Enablement Manager, you will develop sales content, training programs, and competitive intelligence to support enterprise sales teams, ensuring effective sales enablement for complex healthcare solutions.

The Analyst Relations Lead will establish and execute the AR program, develop strategies, optimize KLAS presence, and engage with key analyst firms.

Engage in designing and maintaining core infrastructure for AI systems in healthcare. Lead product initiatives, ensuring high-quality coding and system reliability.

Design and maintain the core AI infrastructure, lead product initiatives, and ensure high-quality code while mentoring a team of engineers.

Lead end-to-end product design for clinical AI products: research with clinicians, translate complex workflows into intuitive UX, build scalable design systems, mentor designers, and collaborate across product, engineering, and clinical teams to ship high-impact B2B SaaS features.

Own and scale Ambience's 2-year financial model and rolling P&L forecast; lead annual planning, monthly forecast vs. actuals reporting, cash forecasting, and board materials; build pipeline-to-revenue forecasting engines; partner with GTM, RevOps, Product, and Accounting to ensure GAAP-ready forecasting and margin representation.

The Chief of Staff will support the President in driving strategic initiatives, cross-functional projects, and decision-making for Ambience Healthcare, focusing on critical problem-solving and collaboration with senior executives.

Lead and build Ambience's accounting function: own monthly close, US GAAP financial statements, external audit, internal controls, tax compliance, treasury, accounting policy (ASC 606/842), systems implementation, and a growing accounting team while partnering with finance, legal, and operations to support scale.

The Head of National Strategic Accounts will drive Ambience's revenue by winning large health system accounts, leveraging relationships, and coaching the sales team on complex deal strategies.